Refiner review (2026): is it worth $149 a month?
In-app and website microsurveys for SaaS customer feedback
Black Friday: is there a Refiner sale?
Refiner report card
Weak · out of 4.0 · graded Nov 13, 2026
Best for short in-app NPS and CSAT surveys for SaaS
Refiner shows short NPS, CSAT and product-market-fit surveys inside web and mobile apps, targeted by user behaviour. It starts at $149 a month for 5,000 users with no free plan, and the API needs Growth at $279.
Who Refiner is for
- Fits if you run a SaaS app with identified users and want surveys inside it
- Works for product teams that track NPS and product-market fit
Who Refiner is not for
- Pricey if you're small: $149 a month for 5,000 users, rising with more users
- Skip it if you want a free plan, because there isn't one
- Watch out: the API, webhooks and CRM integrations need Growth at $279 a month
- Not for you if you want general or long surveys, as it's built for apps with identified users
Why Refiner gets a 1.8
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- DValue for money$149 a month at 5,000 monthly users billed monthly ($1,490 a year), in the forms category's dearest tenth, and it rises with user count.
- DFree plan and trialA free trial with no length stated on the pricing page, and no free plan.
- CFeaturesSurvey types, templates, user targeting, AI tagging and mobile SDKs. But multilingual surveys, the REST API, webhooks and CRM integrations need Growth, and Essentials caps published surveys at 20.
- CEase of useNo store rating on record. Installing the SDK and setting up targeting takes developer time.
- BPlatforms and integrationsWeb, iOS and Android SDKs with HubSpot, Braze, Salesforce, Amplitude, Mixpanel, Slack and Zapier. No desktop app.
What these grades rest on. Graded from this listing, whose facts were read from Refiner's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
Make Refiner? Put this grade on your site
Paste this where you want the badge. It links here and follows the grade if it changes. About badges
<a href="https://toolgpa.com/tools/refiner#review"><img src="https://toolgpa.com/badge/refiner.svg" alt="Refiner: 1.8 GPA on ToolGPA" width="196" height="56"></a>Where Refiner stands among form and survey tools
Refiner's GPA of 1.8 is higher than 8 of the 148 other form and survey tools we grade, and level with 17.
It stands best on platforms and integrations (B, above 46 of 148) and worst on value for money (D, above 1).
Its paid plans start at $149 a month, against a middle price of $20 for the category: 101 of the 114 others that charge start lower.
On features, ease of use and platforms it scores 2.3 out of 4. 38 tools score higher and cost less.
Each grade against the category
Every bar is all 149 form and survey tools we grade, cut by the letter each got. Refiner’s own letter is outlined.
- DValue for moneyAbove 1 of 148, level with 33
- DFree plan and trialAbove 18 of 148, level with 13
- CFeaturesAbove 5 of 148, level with 90
- CEase of useAbove 7 of 148, level with 135
- BPlatforms and integrationsAbove 46 of 148, level with 101
Price against what you get
Each dot is one of 121 form and survey tools. Further left costs less, and higher up scores better on features, ease of use and platforms. Point at a dot to see which tool it is.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Keep Refiner, or make your own?
Keep it
The plain part of Refiner you could make: surveys, forms, reports and templates. What surrounds it you could not. The 3 things listed below take a company, not a weekend.
That makes this kind of software worth paying for, not this one in particular: 123 of the 148 other form and survey tools grade higher. It costs $1,788 a year.
What you could make
- Surveys, forms, reports and templates: an app builder makes these well.
What you could not
- A real app for iOS and Android. Something home-made would be a web page.
- It plugs into other products, HubSpot, Braze and Salesforce among them, and has an API.
- AI features, unless you pay a model provider for each request yourself.
What this rests on. Refiner’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is Refiner?
Refiner is a survey tool for SaaS teams that shows short NPS, CSAT, CES and product-market-fit surveys inside web and mobile apps, on websites, in emails and on survey pages. Surveys are targeted by user traits and behavior, and prices follow the number of monthly active users.
Worth knowing
- There is no free plan; the entry price is $149 a month at 5,000 active users and rises with user count.
- Multilingual surveys, REST API, webhooks and CRM and CDP integrations need Growth.
- Essentials caps published surveys at 20 and dashboards at 2.
- It is built for apps with identified users, not for general-purpose forms or long surveys.
Key features
- Survey types
- In-app surveys for web and mobile, website popup surveys, email surveys and shareable survey pages.
- Ready templates
- NPS, CSAT, CES and product-market-fit templates, plus survey logic, banner images and video questions.
- User targeting
- Target by user traits on Essentials; behavior-based segments and tracked-event triggers are on Growth.
- Reporting and AI tagging
- Dashboards, NPS and CSAT charts and AI response tagging. Essentials allows 2 dashboards; Growth allows unlimited.
- Mobile SDKs
- Native iOS and Android SDKs, with React Native and Flutter listed in the feature comparison.
- Integrations
- Sync data with tools such as HubSpot, Braze, Amplitude, Mixpanel and Slack; Claude, ChatGPT and MCP access are on Essentials.
Refiner pricing
As of Nov 13, 2026, Refiner is a paid product with a free trial, starting at $149 per month for up to 5,000 monthly active users, billed monthly.
- Starts at
- $149 per month for up to 5,000 monthly active users, billed monthly
- Free plan
- None
- Free trial
- Free trial account with no length stated on the pricing page.
| Plan | Price | What you get |
|---|---|---|
| Essentials | $149per month for 5,000 users, billed monthly ($1,490 billed yearly) | Unlimited responses and team members, all survey types, AI tagging. $179 a month at 10,000 users. |
| Growth | $279per month for 5,000 users, billed monthly ($2,790 billed yearly) | Adds event tracking, multilingual surveys, CRM, CDP and analytics integrations, REST API. $325 a month at 10,000 users. |
| Enterprise | Custom | Custom data volumes, security and governance, procurement terms and dedicated customer success; sold through sales. |
Read from refiner.io on Nov 13, 2026. Prices change, so confirm with Refiner before you buy.
Ways to pay less
- Annual discountSave 17% with annual billing
Refiner's pricing page shows a 17% saving on annual billing: $1,490 a year for Essentials at 5,000 users versus $149 a month.
Stated on refiner.io
Works with
Refiner alternatives
- Refiner vs Survicate
Free trial · from $56/mo
- Refiner vs Zonka Feedback
Free trial
- Refiner vs Typeform
Free plan · from $28/mo
- Refiner vs SurveySparrow
Free plan · from $19/mo
- Refiner vs Formbricks
Free plan
Common questions
Does Refiner have a Windows app?
No Windows app was listed when its pages were read on Nov 13, 2026. Refiner is listed for Web, iOS and Android.
Does Refiner have a macOS app?
No macOS app was listed when its pages were read on Nov 13, 2026. Refiner is listed for Web, iOS and Android.
Is Refiner open source?
Refiner is not described as open source on its own site, as read on Nov 13, 2026.
Does Refiner have an API?
Yes. Refiner offers a public API, according to its own site.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Nov 13, 2026.