Feedbackly review (2026): is it worth €199 a month, billed yearly?
Customer feedback surveys that also score customer emotions
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Feedbackly report card
Weak · out of 4.0 · graded Nov 13, 2026
Best for feedback by email, SMS, pop-up and iPad terminal
Feedbackly collects feedback by email, SMS, website pop-ups, in-app and iPad terminals, and adds its own Emotional Value Index. It starts at €199 a month, with 1 user and 5,000 responses a year, and AI analysis is an add-on.
Who Feedbackly is for
- Fits if you want feedback from an iPad terminal in a shop or office
- Works for teams that want NPS and its own happiness index in one place
Who Feedbackly is not for
- Pricey if you start small: €199 a month and only 1 user on Single
- Watch out: response limits are per year, 5,000 on Single and 20,000 on Pro
- Watch out: SMS credit, AI analysis and API surveys cost extra
- Skip it if you want a free plan, since there's only a 14-day trial
Why Feedbackly gets a 1.8
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- DValue for money€199 a month billed yearly for 1 user and 5,000 responses a year, above the forms category's dearest-tenth start of $119.
- DFree plan and trial14-day free trial. The page doesn't say whether a card is needed, and there's no free plan.
- CFeaturesMany survey channels, analytics and follow-up alerts. But AI analysis, SMS credit and API-triggered surveys cost extra.
- CEase of useNo store rating on record. Channels, touchpoints and terminals are things you set up.
- BPlatforms and integrationsWeb and iPad terminals, with Slack, Teams, Salesforce, HubSpot, Pipedrive and Mailchimp. No desktop app.
What these grades rest on. Graded from this listing, whose facts were read from Feedbackly's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
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<a href="https://toolgpa.com/tools/feedbackly#review"><img src="https://toolgpa.com/badge/feedbackly.svg" alt="Feedbackly: 1.8 GPA on ToolGPA" width="196" height="56"></a>Where Feedbackly stands among form and survey tools
Feedbackly's GPA of 1.8 is higher than 8 of the 148 other form and survey tools we grade, and level with 17.
It stands best on platforms and integrations (B, above 46 of 148) and worst on value for money (D, above 1).
Its paid plans start at about $222.32 a month, against a middle price of $20 for the category: 106 of the 114 others that charge start lower.
On features, ease of use and platforms it scores 2.3 out of 4. 39 tools score higher and cost less.
Each grade against the category
Every bar is all 149 form and survey tools we grade, cut by the letter each got. Feedbackly’s own letter is outlined.
- DValue for moneyAbove 1 of 148, level with 33
- DFree plan and trialAbove 18 of 148, level with 13
- CFeaturesAbove 5 of 148, level with 90
- CEase of useAbove 7 of 148, level with 135
- BPlatforms and integrationsAbove 46 of 148, level with 101
Price against what you get
Each dot is one of 121 form and survey tools. Further left costs less, and higher up scores better on features, ease of use and platforms. Point at a dot to see which tool it is.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Keep Feedbackly, or make your own?
Keep it
The plain part of Feedbackly you could make: surveys, forms, reports and templates. What surrounds it you could not. The 3 things listed below take a company, not a weekend.
That makes this kind of software worth paying for, not this one in particular: 123 of the 148 other form and survey tools grade higher. It costs $2,667.87 a year.
What you could make
- Surveys, forms, reports and templates: an app builder makes these well.
What you could not
- A real app for iOS. Something home-made would be a web page.
- It plugs into other products, Slack, Microsoft Teams and Salesforce among them.
- AI features, unless you pay a model provider for each request yourself.
What this rests on. Feedbackly’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is Feedbackly?
Feedbackly is a customer experience platform that collects feedback through email, SMS, website pop-ups, in-app surveys and iPad terminals. Alongside NPS and CSAT it offers its own Emotional Value Index, and plans are priced by yearly response volume.
Worth knowing
- Prices are shown in euros, and the Single plan allows only 1 user.
- Response limits are per year (5,000 on Single, 20,000 on Pro); data over the limit is restricted until you upgrade.
- SMS surveys need extra SMS credit, and API integrations and survey triggering via integrations cost extra on Pro.
- AI analysis through Feedbackly IQ is an add-on, not part of the base plans.
Key features
- Many survey channels
- Surveys go out by email, SMS, in-app, Slack, social media, a website pop-up or iPad and tablet terminals.
- Emotional Value Index
- Its EVI survey and analytics measure how customers feel about an experience; every plan includes it, and using it is optional.
- Analytics
- Survey analytics, text analytics, customer-journey views and root-cause analysis are included from the first plan.
- Notifications and follow-up
- Automated notifications alert a team to complaints; Pro adds promoter redirection for sending happy customers elsewhere.
- Feedbackly Terminal
- A physical feedback terminal can be leased from Feedbackly, or you can run the free iPad app on your own device.
- Add-ons and services
- Feedbackly IQ adds AI sentiment and category analysis, and consulting and CX Academy courses are sold alongside the software.
Feedbackly pricing
As of Nov 13, 2026, Feedbackly is a paid product with a free trial, starting at €199 per month, billed annually (€249 billed monthly).
- Starts at
- €199 per month, billed annually (€249 billed monthly)
- Free plan
- None
- Free trial
- 14-day free trial.
| Plan | Price | What you get |
|---|---|---|
| Single | €199per month, billed annually (€249 billed monthly) | 5,000 responses a year, unlimited touchpoints, 1 user and survey, text and EVI analytics. |
| Pro | €399per month, billed annually (€499 billed monthly) | 20,000 responses a year, unlimited users, shareable dashboards, metadata analytics and two-way SMS surveys at extra cost. |
| Custom | Custom | Unlimited responses, customizable dashboards, custom integrations and a personal success manager; quote only. |
Read from feedbackly.com on Nov 13, 2026. Prices change, so confirm with Feedbackly before you buy.
Ways to pay less
- Annual discountSave 20% with annual billing
Feedbackly's pricing page shows a Save 20% badge on annual billing: €199 a month for Single instead of €249, and €399 instead of €499 for Pro.
Stated on feedbackly.com
Works with
Feedbackly alternatives
- Feedbackly vs Zonka Feedback
Free trial
- Feedbackly vs Survicate
Free trial · from $56/mo
- Feedbackly vs Pointerpro
Free trial · from $109/mo
Common questions
Does Feedbackly have an Android app?
No Android app was listed when its pages were read on Nov 13, 2026. Feedbackly is listed for Web and iOS.
Does Feedbackly have a Windows app?
No Windows app was listed when its pages were read on Nov 13, 2026. Feedbackly is listed for Web and iOS.
Is Feedbackly open source?
Feedbackly is not described as open source on its own site, as read on Nov 13, 2026.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Nov 13, 2026.