KnoCommerce review (2026): is it worth $19 a month?
Post-purchase surveys and attribution for Shopify brands
Black Friday: is there a KnoCommerce sale?
KnoCommerce report card
Weak · out of 4.0 · graded Nov 13, 2026
Best for post-purchase surveys for Shopify stores
KnoCommerce runs post-purchase and NPS surveys on Shopify and compares your answers with other brands in a Compass report. Plans are $19, $119 and $299 a month, billed monthly. NPS and warehouse sync are paid add-ons on some plans.
Who KnoCommerce is for
- Fits if you run a Shopify store and want to see how buyers found you
- Works for brands that want a benchmark against similar stores
Who KnoCommerce is not for
- Skip it if you want a free plan, as there is none
- Pricey if you need integrations, which start at Analyst for $119 a month
- Watch out: NPS surveys and warehouse sync are add-ons with extra fees on some plans
- Watch out: the page says annual billing saves 20% or more, its FAQ says 10%
Why KnoCommerce gets a 1.8
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- DValue for moneyStarter is $19 a month, level with the middle of forms tools, but it lists no integrations. The 20-plus integrations sit on Analyst at $119 and Pro at $299.
- DFree plan and trialA 7-day trial on all plans, and the pricing page does not say no card is needed. No free plan.
- CFeaturesPost-purchase surveys, several question types, reports, audiences and Compass benchmarking. NPS and data sync cost extra on some plans, and the number of live surveys varies by plan.
- CEase of useNo store rating on record. Shopify install is quick, but you build and run each survey.
- BPlatforms and integrationsWeb only, with Shopify, Looker and BigQuery links. No desktop or phone app.
What these grades rest on. Graded from this listing, whose facts were read from KnoCommerce's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
Make KnoCommerce? Put this grade on your site
Paste this where you want the badge. It links here and follows the grade if it changes. About badges
<a href="https://toolgpa.com/tools/knocommerce#review"><img src="https://toolgpa.com/badge/knocommerce.svg" alt="KnoCommerce: 1.8 GPA on ToolGPA" width="196" height="56"></a>Where KnoCommerce stands among form and survey tools
KnoCommerce's GPA of 1.8 is higher than 8 of the 148 other form and survey tools we grade, and level with 17.
It stands best on platforms and integrations (B, above 46 of 148) and worst on value for money (D, above 1).
Its paid plans start at $19 a month, against a middle price of $20 for the category: 49 of the 114 others that charge start lower.
On features, ease of use and platforms it scores 2.3 out of 4. 13 tools score higher and cost less.
Each grade against the category
Every bar is all 149 form and survey tools we grade, cut by the letter each got. KnoCommerce’s own letter is outlined.
- DValue for moneyAbove 1 of 148, level with 33
- DFree plan and trialAbove 18 of 148, level with 13
- CFeaturesAbove 5 of 148, level with 90
- CEase of useAbove 7 of 148, level with 135
- BPlatforms and integrationsAbove 46 of 148, level with 101
Price against what you get
Each dot is one of 121 form and survey tools. Further left costs less, and higher up scores better on features, ease of use and platforms. Point at a dot to see which tool it is.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Keep KnoCommerce, or make your own?
Keep it
The plain part of KnoCommerce you could make: surveys and forms. What surrounds it you could not. The 2 things listed below take a company, not a weekend.
That makes this kind of software worth paying for, not this one in particular: 123 of the 148 other form and survey tools grade higher. It costs $228 a year.
What you could make
- Surveys and forms: an app builder makes these well.
What you could not
- Connections that pull numbers from dozens of other services.
- It plugs into other products, Shopify, Looker and BigQuery among them, and has an API.
What this rests on. KnoCommerce’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is KnoCommerce?
KnoCommerce, branded KNO, runs post-purchase and NPS surveys on Shopify stores to show how customers found the brand. Plans differ by number of live surveys, question types and integrations. A Compass report compares a brand's answers with other KNO customers.
Worth knowing
- Plans are billed monthly with no long-term contract.
- NPS surveys and warehouse data sync are add-ons with extra fees on some plans.
- Starter lists no integrations on the pricing table; the table shows 20+ on higher plans.
- The page says annual billing saves 20% or more, while its FAQ says 10%; confirm with the vendor.
Key features
- Post-purchase surveys
- Ask how customers found the store right after checkout, using attribution templates or your own questions.
- Question types
- Basic types on Starter, 12 additional types on Analyst and the full set, including image and video, on Pro.
- Reporting
- Responses break down into 60+ data points, with trend reports, pie charts and an order attribution report.
- Audiences
- Audience filters target surveys to customer segments; custom audiences combine criteria such as returning customers in the UK.
- Compass benchmarking
- A 15-question survey that compares a brand's results with aggregated data from other KNO customers.
KnoCommerce pricing
As of Nov 13, 2026, KnoCommerce is a paid product with a free trial, starting at $19 per month, billed monthly.
- Starts at
- $19 per month, billed monthly
- Free plan
- None
- Free trial
- 7-day free trial on all plans
| Plan | Price | What you get |
|---|---|---|
| Starter | $19per month, billed monthly | 1 live survey and basic question types, with no integrations. |
| Analyst | $119per month, billed monthly | 2 live surveys, advanced question types and trend reports. The pricing page lists 20+ integrations. |
| Pro | $299per month, billed monthly | 4 live surveys, all question types including image and video, and the FAQ points ad spend over $100k a month here. |
Read from knocommerce.com on Nov 13, 2026. Prices change, so confirm with KnoCommerce before you buy.
Ways to pay less
- Annual discountAnnual billing discount
The FAQ offers 10% off for paying annually on request, while the plan table says to save 20% or more with annual billing.
Stated on knocommerce.com - Other savings50% off until the end of 2026
A banner offers new customers 50% off a KNO plan until the end of 2026; it has to be redeemed by chatting with the team.
Stated on knocommerce.com
Works with
KnoCommerce alternatives
- KnoCommerce vs Zigpoll
Free plan · from $29/mo
- KnoCommerce vs Fairing
Free plan · from $49/mo
- KnoCommerce vs Survicate
Free trial · from $56/mo
- KnoCommerce vs Typeform
Free plan · from $28/mo
Common questions
Does KnoCommerce have an Android app?
No Android app was listed when its pages were read on Nov 13, 2026. KnoCommerce is listed for Web.
Does KnoCommerce have an iPhone app?
No iPhone app was listed when its pages were read on Nov 13, 2026. KnoCommerce is listed for Web.
Is KnoCommerce open source?
KnoCommerce is not described as open source on its own site, as read on Nov 13, 2026.
Does KnoCommerce have an API?
Yes. KnoCommerce offers a public API, according to its own site.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Nov 13, 2026.