Nicereply review (2026): is it worth $59 a month, billed yearly?
CSAT, NPS and CES surveys built for support teams
Black Friday: is there a Nicereply sale?
Nicereply report card
Fair · out of 4.0 · graded Nov 13, 2026
Best for CSAT and NPS surveys after support chats
Nicereply sends CSAT, NPS and effort surveys after support conversations and plugs into help desks like Zendesk and Front. There's no free plan, and the entry plan covers only 100 responses and 3 users a month.
Who Nicereply is for
- Fits if your support team runs on Zendesk, Front or Help Scout
- Works for small support teams under 100 responses a month
Who Nicereply is not for
- Pricey if you grow, since responses and users are the only things that change and volume climbs tiers quickly
- Skip it if you want a free plan, because there isn't one
- Watch out: Starter is capped at 100 responses and 3 users a month
- Not for you if you want general survey building, as this is support-feedback only
Why Nicereply gets a 2.0
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- DValue for moneyStarter is $59 a month billed yearly for 3 users, so a team of five needs Essential at $119, which is the forms category's dearest-tenth start.
- CFree plan and trial14-day free trial with all features, no card. No free plan after that.
- CFeaturesCSAT, CES and NPS, several ways to send surveys, analytics and custom design. It focuses on support feedback and does that job fully, a smaller job than a general survey tool.
- CEase of useNo store rating on record. You connect your help desk and set up survey triggers.
- BPlatforms and integrationsWeb with Zendesk, Front, LiveAgent, Freshdesk, Aircall, Help Scout and Kustomer.
What these grades rest on. Graded from this listing, whose facts were read from Nicereply's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
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<a href="https://toolgpa.com/tools/nicereply#review"><img src="https://toolgpa.com/badge/nicereply.svg" alt="Nicereply: 2.0 GPA on ToolGPA" width="196" height="56"></a>Where Nicereply stands among form and survey tools
Nicereply's GPA of 2.0 is higher than 26 of the 148 other form and survey tools we grade, and level with 29.
It stands best on platforms and integrations (B, above 46 of 148) and worst on value for money (D, above 1).
Its paid plans start at $59 a month, against a middle price of $20 for the category: 89 of the 114 others that charge start lower.
On features, ease of use and platforms it scores 2.3 out of 4. 33 tools score higher and cost less.
Each grade against the category
Every bar is all 149 form and survey tools we grade, cut by the letter each got. Nicereply’s own letter is outlined.
- DValue for moneyAbove 1 of 148, level with 33
- CFree plan and trialAbove 32 of 148, level with 78
- CFeaturesAbove 5 of 148, level with 90
- CEase of useAbove 7 of 148, level with 135
- BPlatforms and integrationsAbove 46 of 148, level with 101
Price against what you get
Each dot is one of 121 form and survey tools. Further left costs less, and higher up scores better on features, ease of use and platforms. Point at a dot to see which tool it is.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Keep Nicereply, or make your own?
Keep it
To replace Nicereply you would be making connections to other products, each kept working as those products change. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 93 of the 148 other form and survey tools grade higher. It costs $708 a year.
What you could make
- Surveys, forms and reports: an app builder makes these well.
What you could not
- Connections to other products, each kept working as those products change.
What this rests on. Nicereply’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is Nicereply?
Nicereply sends CSAT, NPS and customer effort surveys after support conversations, through email signatures, post-resolution emails, links and website pop-ups. It plugs into help desks such as Zendesk and Front, and plans are set by monthly responses and user seats.
Worth knowing
- There is no free plan; the entry price covers only 100 responses and 3 users a month.
- Responses and users are the only things that change between plans, so volume pushes you up a tier quickly.
- More seats, more responses or enterprise terms are quoted separately.
- It focuses on support-conversation feedback rather than general-purpose survey building.
Key features
- CSAT, CES and NPS
- Customer satisfaction, effort and Net Promoter surveys, with smiley, thumbs, 5-star and 10-star rating styles.
- Ways to send surveys
- In-signature email surveys, post-resolution emails, link surveys and website pop-up surveys on every plan.
- Help desk integrations
- Connects with Zendesk, Front, LiveAgent, Freshdesk, Aircall, Pipedrive, Help Scout and Kustomer, plus Zapier and an API.
- Feedback analytics
- Nicereply Feedback Analytics is included on every plan, and a separate Customer Happiness Benchmark tool compares CSAT, CES or NPS scores.
- Custom survey design
- Survey look and wording can be customized, and the number of active surveys is unlimited on all plans.
Nicereply pricing
As of Nov 13, 2026, Nicereply is a paid product with a free trial, starting at $59 per month, billed annually ($79 billed monthly).
- Starts at
- $59 per month, billed annually ($79 billed monthly)
- Free plan
- None
- Free trial
- 14-day free trial with all features, no credit card required.
| Plan | Price | What you get |
|---|---|---|
| Starter | $59per month, billed annually ($79 billed monthly) | 100 responses a month and 3 users, with every survey type and integration. |
| Essential | $119per month, billed annually ($149 billed monthly) | 250 responses a month and 10 users. |
| Growth | $239per month, billed annually ($299 billed monthly) | 1,000 responses a month and 25 users. |
| Business | $359per month, billed annually ($449 billed monthly) | 2,500 responses a month and 50 users. |
Read from nicereply.com on Nov 13, 2026. Prices change, so confirm with Nicereply before you buy.
Ways to pay less
- Annual discount20% off with annual billing
Nicereply's pricing page lists a 20% discount for annual billing and shows the yearly saving on each plan, for example $240 a year on Starter.
Stated on nicereply.com
Works with
Nicereply alternatives
- Nicereply vs Survicate
Free trial · from $56/mo
- Nicereply vs Zonka Feedback
Free trial
- Nicereply vs Retently
Free trial · from $99/mo
- Nicereply vs SurveySparrow
Free plan · from $19/mo
Common questions
Does Nicereply have an Android app?
No Android app was listed when its pages were read on Nov 13, 2026. Nicereply is listed for Web.
Does Nicereply have an iPhone app?
No iPhone app was listed when its pages were read on Nov 13, 2026. Nicereply is listed for Web.
Is Nicereply open source?
Nicereply is not described as open source on its own site, as read on Nov 13, 2026.
Does Nicereply have an API?
Yes. Nicereply offers a public API, according to its own site.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Nov 13, 2026.