SurveySparrow
Chat-style survey and customer feedback platform with AI analysis
What is SurveySparrow?
SurveySparrow is a survey and customer feedback platform built around chat-style surveys modeled on a messaging conversation. It also builds classic and single-page surveys and forms, sends them by link, email, Slack or Microsoft Teams, and reports on the answers. Separate modules, priced apart from the survey plans, cover NPS, CSAT and CES programs, market research, review monitoring and 360 assessments.
SurveySparrow has a free plan. Paid plans start at $19 per month, billed yearly ($39 per month billed quarterly). See every plan
Good for
- Teams that want surveys presented as a chat conversation
- Customer experience teams running NPS, CSAT and CES surveys
- Solo users who need a few thousand responses a year
Worth knowing
- The free plan stops at 75 responses per quarter, 3 active surveys and 10 questions per survey, with no display or skip logic.
- Plans are billed quarterly or yearly; the pricing page offers no month-to-month billing.
- Basic and Starter include 1 user and Business 3; additional users are a $49 per user / month add-on.
- Custom branding and webhooks start at Business; custom CSS, offline mode, SMS, WhatsApp and Salesforce need Enterprise.
Key features
- Chat, classic and single-page surveys
- Every plan can build a survey as a chat-style conversation, a classic survey or a single page, starting from more than 1,000 templates.
- Logic and question types
- Display and skip logic start on Basic. Matrix, rank order and constant sum questions need Business, and heatmap questions are Enterprise only.
- Distribution channels
- Share by link, email, Slack or Microsoft Teams on any plan. Web embeds and QR codes start on Basic; SMS, WhatsApp and the mobile SDK are Enterprise.
- Workflows and ticketing
- From Business, custom workflows and webhooks act on responses, and feedback can be turned into tickets with assignment rules and SLA settings.
- AI follow-ups and analysis
- Echo agents ask respondents follow-up questions, and CogniVue groups feedback into themes and sentiment. Key driver analysis is listed under Enterprise.
- SurveySparrow Go mobile app
- A companion app for Android and iOS that creates, shares and tracks surveys from a phone and can run as an offline survey kiosk.
SurveySparrow pricing
- Starts at
- $19 per month, billed yearly ($39 per month billed quarterly)
- Free plan
- 1 user, 3 active surveys, 10 questions per survey, 75 responses per quarter, 1,000 contacts and 200 emails. No display or skip logic, web embed or API access.
- Free trial
- 14-day trial of the Business plan features, no credit card, limited to 50 responses
| Plan | Price | What you get |
|---|---|---|
| Free | $0 | 1 user, 3 active surveys, 10 questions per survey and 75 responses per quarter, shared by link, email, Slack or Microsoft Teams. |
| Basic | $19per month, billed yearly; $39 per month billed quarterly | 1 user and 2,500 responses a year (600 a quarter on quarterly billing), with display and skip logic, web embed, QR codes and payment questions. |
| Starter | $39per month, billed yearly; $59 per month billed quarterly | 1 user and 15,000 responses a year (3,600 a quarter on quarterly billing), plus email embed, manual translation, redirects and HubSpot. |
| Business | $79per month, billed yearly; $149 per month billed quarterly | 3 users and 36,000 responses a year (9,000 a quarter on quarterly billing), plus custom branding, matrix questions, custom workflows and webhooks. |
| Enterprise | Custom | 3 or more users with custom limits, custom CSS, auto-translation, offline mode, SMS and WhatsApp distribution, audit logs and HIPAA compliance. |
Read from surveysparrow.com on Oct 6, 2026. Prices change, so confirm with SurveySparrow before you buy.
Ways to pay less
- Annual discountLower monthly rate with yearly billing
Billed yearly, Basic is $19 per month against $39 billed quarterly, Starter $39 against $59 and Business $79 against $149. Response allowances differ between the two terms.
Stated on surveysparrow.com - Other savingsCX Day Sale: 25% off yearly Starter and Business
The pricing page shows the yearly Starter and Business prices reduced by 25% during a CX Day Sale. The page's sale data gives an end date of October 9, 2026.
Stated on surveysparrow.com - Startups$2,000 of credit for $500 for startups
Registered startups up to two years old with 50 or fewer employees can buy $2,000 of credit for $500. Credits expire after 18 months and do not cover Enterprise plans.
Stated on surveysparrow.com - Education50% off for students
The pricing page advertises 50% off for students under SurveySparrow for Education, arranged by contacting the company.
Stated on surveysparrow.com - Nonprofit15% off for NGOs
The pricing page advertises 15% off for non-profit organizations, arranged by contacting the company.
Stated on surveysparrow.com
Works with
SurveySparrow alternatives
- SurveySparrow vs SurveyMonkey
Free plan · from $46/mo
- SurveySparrow vs Typeform
Free plan · from $28/mo
- SurveySparrow vs Alchemer
Free plan · from $315/yr
- SurveySparrow vs QuestionPro
Free plan · from $99/mo
- SurveySparrow vs Zoho Survey
Free plan · from $7.42/mo
Common questions
Is SurveySparrow free?
SurveySparrow has a free plan. 1 user, 3 active surveys, 10 questions per survey, 75 responses per quarter, 1,000 contacts and 200 emails. No display or skip logic, web embed or API access. Paid plans start at $19 per month, billed yearly ($39 per month billed quarterly).
How much does SurveySparrow cost?
SurveySparrow lists 5 plans. Free: $0. Basic: $19 per month, billed yearly; $39 per month billed quarterly. Starter: $39 per month, billed yearly; $59 per month billed quarterly. Business: $79 per month, billed yearly; $149 per month billed quarterly. Enterprise: custom pricing. Prices were read from surveysparrow.com on Oct 6, 2026.
What platforms does SurveySparrow work on?
SurveySparrow is available on Web, iOS and Android.
Does SurveySparrow offer any discounts?
SurveySparrow publicly lists the following: Lower monthly rate with yearly billing; CX Day Sale: 25% off yearly Starter and Business; $2,000 of credit for $500 for startups; 50% off for students; 15% off for NGOs.
Does SurveySparrow have a Windows app?
No Windows app was listed when its pages were read on Oct 6, 2026. SurveySparrow is listed for Web, iOS and Android.
Does SurveySparrow have a macOS app?
No macOS app was listed when its pages were read on Oct 6, 2026. SurveySparrow is listed for Web, iOS and Android.
Is SurveySparrow open source?
SurveySparrow is not described as open source on its own site, as read on Oct 6, 2026.
Does SurveySparrow have an API?
Yes. SurveySparrow offers a public API, according to its own site.
What does SurveySparrow integrate with?
SurveySparrow's listing names Slack, Microsoft Teams, Zapier, Google Sheets, HubSpot, Zendesk, Salesforce and Stripe. A listing names up to eight integrations, so it may connect to more.
Does SurveySparrow have a student discount?
50% off for students. The pricing page advertises 50% off for students under SurveySparrow for Education, arranged by contacting the company.
Does SurveySparrow have a free trial?
Yes. 14-day trial of the Business plan features, no credit card, limited to 50 responses.
Who makes SurveySparrow?
SurveySparrow is made by SurveySparrow Inc. It dates from 2017.
What are the alternatives to SurveySparrow?
The closest alternatives to SurveySparrow in our directory are SurveyMonkey, Typeform, Alchemer, QuestionPro and Zoho Survey. Each one has a side-by-side comparison with SurveySparrow.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Oct 6, 2026.