SurveySparrow vs Zoho Survey

SurveySparrow

• Teams that want surveys presented as a chat conversation
• Customer experience teams running NPS, CSAT and CES surveys
• Solo users who need a few thousand responses a year

Zoho Survey

• Teams that already use Zoho CRM, Zoho Sheet or other Zoho apps
• Field surveys on tablets where there is no connection
• Single users who want unlimited responses on an annual plan

SurveySparrow

• The free plan stops at 75 responses per quarter, 3 active surveys and 10 questions per survey, with no display or skip logic.
• Plans are billed quarterly or yearly; the pricing page offers no month-to-month billing.
• Basic and Starter include 1 user and Business 3; additional users are a $49 per user / month add-on.
• Custom branding and webhooks start at Business; custom CSS, offline mode, SMS, WhatsApp and Salesforce need Enterprise.

Zoho Survey

• The free plan allows 10 questions and 100 responses per survey, with no skip logic, logo or XLS and CSV export.
• Free, Basic, Plus and Pro each include 1 user; only Enterprise has 3 users, user management and audit logs.
• Basic is sold on annual billing only, and monthly billing limits responses per survey to between 3,000 and 7,000 a month.
• Webhooks, white labeling and the Google Sheets, Zapier, Zoho CRM and Tableau integrations start at Pro.

SurveySparrow

Chat, classic and single-page surveys

Every plan can build a survey as a chat-style conversation, a classic survey or a single page, starting from more than 1,000 templates.

Logic and question types

Display and skip logic start on Basic. Matrix, rank order and constant sum questions need Business, and heatmap questions are Enterprise only.

Distribution channels

Share by link, email, Slack or Microsoft Teams on any plan. Web embeds and QR codes start on Basic; SMS, WhatsApp and the mobile SDK are Enterprise.

Workflows and ticketing

From Business, custom workflows and webhooks act on responses, and feedback can be turned into tickets with assignment rules and SLA settings.

AI follow-ups and analysis

Echo agents ask respondents follow-up questions, and CogniVue groups feedback into themes and sentiment. Key driver analysis is listed under Enterprise.

SurveySparrow Go mobile app

A companion app for Android and iOS that creates, shares and tracks surveys from a phone and can run as an offline survey kiosk.

Zoho Survey

Survey builder and AI Survey Creator

Build from more than 30 question types and over 250 templates, or describe a survey and have the AI Survey Creator draft it. Both are on every plan.

Skip logic and scoring

Display, page and answer logic show or skip questions based on earlier answers, and scoring assigns points to responses. Both start on Plus.

Distribution channels

Send surveys by email, link, social media, website embed, pop-up or inside an email on every plan. SMS distribution starts on Plus.

Offline collection

An offline feedback app for iPad and Android tablets runs surveys in kiosk mode and uploads responses once a connection returns. Available from Basic.

Reports and analysis

Real-time reports are on every plan. Filters and sentiment analysis start on Basic, cross-tab and trend reports on Plus, and SPSS export on Pro.

White labeling and translation

Pro and Enterprise can host surveys on their own domain with a custom favicon and translate a survey into more than 90 languages.

SurveySparrow

• Free$0

  1 user, 3 active surveys, 10 questions per survey and 75 responses per quarter, shared by link, email, Slack or Microsoft Teams.

• Basic$19

  per month, billed yearly; $39 per month billed quarterly

  1 user and 2,500 responses a year (600 a quarter on quarterly billing), with display and skip logic, web embed, QR codes and payment questions.

• Starter$39

  per month, billed yearly; $59 per month billed quarterly

  1 user and 15,000 responses a year (3,600 a quarter on quarterly billing), plus email embed, manual translation, redirects and HubSpot.

• Business$79

  per month, billed yearly; $149 per month billed quarterly

  3 users and 36,000 responses a year (9,000 a quarter on quarterly billing), plus custom branding, matrix questions, custom workflows and webhooks.

• EnterpriseCustom

  3 or more users with custom limits, custom CSS, auto-translation, offline mode, SMS and WhatsApp distribution, audit logs and HIPAA compliance.

Zoho Survey

• Free$0

  1 user, unlimited surveys, 10 questions and 100 responses per survey, the AI Survey Creator and real-time responses.

• Basic$7.42

  per month, billed annually (no monthly billing)

  1 user, unlimited questions and 12,000 responses per survey a year, with logo and theme customization, offline collection and XLS and CSV export.

• Plus$25

  per month, billed annually ($35 billed monthly)

  1 user and unlimited responses on annual billing (3,000 per survey a month on monthly), plus skip logic, scoring, SMS and cross-tab reports.

• Pro$35

  per month, billed annually ($49 billed monthly)

  1 user, plus multilingual surveys, white labeling, webhooks, SPSS export and the Zoho CRM, Google Sheets, Zapier and Tableau integrations.

• Enterprise$75

  per month, billed annually ($109 billed monthly)

  3 users, with user management, departments, single sign-on, audit logs, priority support and personalized onboarding.

SurveySparrow

• Annual discount

  Lower monthly rate with yearly billing

  Billed yearly, Basic is $19 per month against $39 billed quarterly, Starter $39 against $59 and Business $79 against $149. Response allowances differ between the two terms.

• Other savings

  CX Day Sale: 25% off yearly Starter and Business

  The pricing page shows the yearly Starter and Business prices reduced by 25% during a CX Day Sale. The page's sale data gives an end date of October 9, 2026.

• Startups

  $2,000 of credit for $500 for startups

  Registered startups up to two years old with 50 or fewer employees can buy $2,000 of credit for $500. Credits expire after 18 months and do not cover Enterprise plans.

• Education

  50% off for students

  The pricing page advertises 50% off for students under SurveySparrow for Education, arranged by contacting the company.

• Nonprofit

  15% off for NGOs

  The pricing page advertises 15% off for non-profit organizations, arranged by contacting the company.

Zoho Survey

• Annual discount

  Save up to 35% with yearly billing

  The pricing page advertises up to 35% off for yearly billing: Plus is $25 instead of $35 per month, Pro $35 instead of $49 and Enterprise $75 instead of $109.

• Nonprofit

  Discount for qualifying non-profits

  The pricing page says qualifying non-profit organizations can get a discount by emailing the Zoho Survey sales team. No percentage is published.