Retently review (2026): is it worth $99 a month?
NPS, CSAT and CES survey software for ecommerce and B2B
Black Friday: is there a Retently sale?
Retently report card
Fair · out of 4.0 · graded Nov 13, 2026
Best for NPS surveys for ecommerce stores
Retently sends NPS, CSAT and CES surveys by email, link and pop-up and groups answers with AI. It starts at $99 a month for 2,500 surveys, and the API waits on Ecommerce Pro at $299.
Who Retently is for
- Fits if you run a Shopify store and want NPS after each order
- Works for teams that want AI to group survey comments by topic
Who Retently is not for
- Pricey if you're small: $99 a month for 2,500 surveys
- Skip it if you want a free plan, because there isn't one
- Watch out: the API and MCP server need Ecommerce Pro at $299 a month
- Watch out: we couldn't read the B2B plan prices, only the ecommerce ones, and extra users cost $10 a month
Why Retently gets a 2.0
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- DValue for money$99 a month billed monthly for 2,500 surveys, five times the forms category's $19 middle, and the API needs $299.
- CFree plan and trial14-day free trial with no card. No free plan afterwards.
- CFeaturesSeveral survey types and channels, campaigns, AI topic analysis and alerts. But the REST API and MCP server need Ecommerce Pro, and extra campaigns cost $20 a month.
- CEase of useNo store rating on record. You connect your store and build campaigns.
- BPlatforms and integrationsWeb with Shopify, Klaviyo, Zendesk, Freshdesk, Intercom, HubSpot, Salesforce and Zapier.
What these grades rest on. Graded from this listing, whose facts were read from Retently's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
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<a href="https://toolgpa.com/tools/retently#review"><img src="https://toolgpa.com/badge/retently.svg" alt="Retently: 2.0 GPA on ToolGPA" width="196" height="56"></a>Where Retently stands among form and survey tools
Retently's GPA of 2.0 is higher than 26 of the 148 other form and survey tools we grade, and level with 29.
It stands best on platforms and integrations (B, above 46 of 148) and worst on value for money (D, above 1).
Its paid plans start at $99 a month, against a middle price of $20 for the category: 95 of the 114 others that charge start lower.
On features, ease of use and platforms it scores 2.3 out of 4. 37 tools score higher and cost less.
Each grade against the category
Every bar is all 149 form and survey tools we grade, cut by the letter each got. Retently’s own letter is outlined.
- DValue for moneyAbove 1 of 148, level with 33
- CFree plan and trialAbove 32 of 148, level with 78
- CFeaturesAbove 5 of 148, level with 90
- CEase of useAbove 7 of 148, level with 135
- BPlatforms and integrationsAbove 46 of 148, level with 101
Price against what you get
Each dot is one of 121 form and survey tools. Further left costs less, and higher up scores better on features, ease of use and platforms. Point at a dot to see which tool it is.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Keep Retently, or make your own?
Keep it
To replace Retently you would be making connections to other products, each kept working as those products change. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 93 of the 148 other form and survey tools grade higher. It costs $1,188 a year.
What you could make
- Surveys, forms and reports: an app builder makes these well.
What you could not
- Connections to other products, each kept working as those products change.
- AI features, unless you pay a model provider for each request yourself.
What this rests on. Retently’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is Retently?
Retently sends NPS, CSAT and CES surveys by email, link, embed and web pop-up, and groups the answers with AI topic analysis and trend reports. It sells separate plan sets for ecommerce stores and for B2B companies, and prices follow surveys sent each month.
Worth knowing
- Plans are metered by surveys sent each month, not responses received, and the credits renew monthly.
- Extra users cost $10 a month and extra campaigns $20 a month.
- The B2B plan prices were not readable on the page, only the ecommerce plans, so B2B buyers may see different numbers.
- The REST API and MCP server need Ecommerce Pro or higher.
Key features
- Survey types and channels
- NPS, CSAT and CES surveys go out by email, link, embed, kiosk or web pop-up, with feedback-button and employee (eNPS) options.
- Campaign automation
- Transactional and lifecycle campaigns, reminders and automated email follow-ups run from triggers and webhook events.
- AI feedback analysis
- AI classifies feedback by sentiment and topic, with trend groups and NPS benchmarks in the reporting view.
- Alerts
- Notifications for new responses go to email, Slack and Microsoft Teams.
- Integrations and API
- Shopify, Klaviyo, Gorgias, Zendesk, Freshdesk, Intercom, HubSpot, Zapier and Make connect it; the REST API starts on Pro.
- AI agent access
- An MCP server lets Claude, ChatGPT and other agents read feedback data, on the Pro plan and above.
Retently pricing
As of Nov 13, 2026, Retently is a paid product with a free trial, starting at $99 per month for 2,500 surveys, billed monthly.
- Starts at
- $99 per month for 2,500 surveys, billed monthly
- Free plan
- None
- Free trial
- 14-day free trial, no credit card required.
| Plan | Price | What you get |
|---|---|---|
| Ecommerce Basic | $99per month for 2,500 surveys, billed monthly | 10 campaigns and 3 seats, email support, ecommerce integrations without the API and AI topic analytics. |
| Ecommerce Pro | $299per month for 20,000 surveys, billed monthly | 10 campaigns and 10 seats, live chat and Zoom support, the API and an MCP server. |
| Enterprise | Custom | Adds the Salesforce integration, custom integrations and a dedicated account manager; sold through sales. |
Read from retently.com on Nov 13, 2026. Prices change, so confirm with Retently before you buy.
Ways to pay less
- Annual discountSave 10% with yearly billing
Retently's pricing page has a Billed yearly option marked Save 10%; the prices shown by default are for monthly billing.
Stated on retently.com
Works with
Retently alternatives
- Retently vs Nicereply
Free trial · from $59/mo
- Retently vs SatisMeter
Free plan · from $199/mo
- Retently vs Survicate
Free trial · from $56/mo
- Retently vs Zonka Feedback
Free trial
Common questions
Does Retently have an Android app?
No Android app was listed when its pages were read on Nov 13, 2026. Retently is listed for Web.
Does Retently have an iPhone app?
No iPhone app was listed when its pages were read on Nov 13, 2026. Retently is listed for Web.
Is Retently open source?
Retently is not described as open source on its own site, as read on Nov 13, 2026.
Does Retently have an API?
Yes. Retently offers a public API, according to its own site.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Nov 13, 2026.