Retently vs Survicate (2026): which should you pick?

Pick Retently if

• Fits if you run a Shopify store and want NPS after each order
• Works for teams that want AI to group survey comments by topic

Look elsewhere if

• Pricey if you're small: $99 a month for 2,500 surveys
• Skip it if you want a free plan, because there isn't one
• Watch out: the API and MCP server need Ecommerce Pro at $299 a month
• Watch out: we couldn't read the B2B plan prices, only the ecommerce ones, and extra users cost $10 a month

Pick Survicate if

• Fits if you're a product team running surveys inside your app or website
• Works for customer experience teams tracking NPS, CSAT and CES alongside support tickets

Look elsewhere if

• Pricey if you collect lots of answers, since 100 responses a month already costs $56 and 1,500 costs $289
• Not for you if you want a free plan, as there's only a 10-day trial that stops at 25 responses
• Watch out: monthly Starter keeps the Survicate branding, allows 2 active surveys and charges $0.39 to $0.89 per extra response
• Skip it if you need webhooks, the Export API or Salesforce on a small budget, because those need Pro, from $349 a month
• Watch out: SAML SSO is Enterprise only, from $569 a month on an annual commitment

Retently

• Plans are metered by surveys sent each month, not responses received, and the credits renew monthly.
• Extra users cost $10 a month and extra campaigns $20 a month.
• The B2B plan prices were not readable on the page, only the ecommerce plans, so B2B buyers may see different numbers.
• The REST API and MCP server need Ecommerce Pro or higher.

Survicate

• There is no free plan on the pricing page: the 10-day trial stops at 25 survey responses.
• Prices rise with response volume, and the monthly Starter plan charges $0.39 to $0.89 for each response over its limit.
• Starter keeps Survicate branding and allows 2 active surveys; removing the branding starts on Growth, which is billed annually.
• Webhooks, the Export API, custom CSS and Salesforce need Pro, and SAML SSO is Enterprise only.

Retently

Survey types and channels

NPS, CSAT and CES surveys go out by email, link, embed, kiosk or web pop-up, with feedback-button and employee (eNPS) options.

Campaign automation

Transactional and lifecycle campaigns, reminders and automated email follow-ups run from triggers and webhook events.

AI feedback analysis

AI classifies feedback by sentiment and topic, with trend groups and NPS benchmarks in the reporting view.

Alerts

Notifications for new responses go to email, Slack and Microsoft Teams.

Integrations and API

Shopify, Klaviyo, Gorgias, Zendesk, Freshdesk, Intercom, HubSpot, Zapier and Make connect it; the REST API starts on Pro.

AI agent access

An MCP server lets Claude, ChatGPT and other agents read feedback data, on the Pro plan and above.

Survicate

Multichannel surveys

Run surveys by email and link, as website pop-ups, inside a web product, in kiosk mode or in iOS and Android apps through an SDK. Every plan covers these.

Research Hub

An AI repository that collects feedback from surveys, support tickets, reviews and transcripts, and answers questions about it in a chat.

Targeting

Show surveys on chosen pages or to identified users on any plan. Attribute targeting starts on Growth; event targeting and A/B testing need Pro.

AI survey creation and analysis

AI drafts questions from a goal and tags open-text answers on every plan. Topic and sentiment categorization and AI follow-up questions start on Growth.

Integrations

Slack, Jira, Zendesk and Zapier are on every plan, HubSpot, Intercom and Google Sheets start on Growth, and Salesforce, Amplitude and Mixpanel need Pro.

Dashboards and reports

Growth includes 1 dashboard and scheduled email reports, and Pro has 10 dashboards. The Starter plan has no dashboards.

Retently

• Ecommerce Basic$99

  per month for 2,500 surveys, billed monthly

  10 campaigns and 3 seats, email support, ecommerce integrations without the API and AI topic analytics.

• Ecommerce Pro$299

  per month for 20,000 surveys, billed monthly

  10 campaigns and 10 seats, live chat and Zoom support, the API and an MCP server.

• EnterpriseCustom

  Adds the Salesforce integration, custom integrations and a dedicated account manager; sold through sales.

Survicate

• Growth$56

  per month, billed annually; rises with response volume

  From 100 responses a month ($56) to 1,500 ($289), with unlimited active surveys, 10 seats, branding removal, multilingual surveys and 1 dashboard.

• Starter$89

  per month, billed monthly; rises with response volume

  Monthly commitment from 100 responses a month ($89) to 500 ($279), with 2 active surveys, 5 seats, 25 integrations and per-response overage fees.

• Pro$349

  per month, starting price on an annual commitment

  Custom yearly pool of responses and custom seats, plus advanced display logic, custom CSS and domain, A/B testing, webhooks and the Export API.

• Enterprise$569

  per month, starting price on an annual commitment

  Everything in Pro, plus SAML SSO, access logs, HIPAA and DORA coverage, custom legal terms and a dedicated customer success manager.

Retently

• Annual discount

  Save 10% with yearly billing

  Retently's pricing page has a Billed yearly option marked Save 10%; the prices shown by default are for monthly billing.

Survicate

• Annual discount

  Lower rate on the annual Growth plan

  At 100 responses a month, the annual Growth plan is $56 per month against $89 on the monthly Starter plan; at 500 responses it is $169 against $279. Growth also includes more features.