Alchemer vs Survicate

Alchemer

• Researchers who need conjoint, card sort and heatmap questions
• Teams of one to three building long surveys with complex logic
• Organizations sending survey data to Salesforce, HubSpot or Tableau

Survicate

• Product teams running in-app and website surveys
• Customer experience teams tracking NPS, CSAT and CES
• Teams that want survey answers and support feedback analyzed together

Alchemer

• Professional and Full Access allow at most 3 users; larger teams need a custom-priced Platform plan.
• The pricing page limits API access, single sign-on and security assessments to Platform plans.
• The Free account stops at 3 surveys and 100 responses per survey, with a short list of question types.
• Offline or kiosk mode, SPSS export and the market research question types all require Full Access.

Survicate

• There is no free plan on the pricing page: the 10-day trial stops at 25 survey responses.
• Prices rise with response volume, and the monthly Starter plan charges $0.39 to $0.89 for each response over its limit.
• Starter keeps Survicate branding and allows 2 active surveys; removing the branding starts on Growth, which is billed annually.
• Webhooks, the Export API, custom CSS and Salesforce need Pro, and SAML SSO is Enterprise only.

Alchemer

43 question types

Alchemer Survey lists 43 question types. File uploads need Professional, and card sort, heatmap and conjoint questions need Full Access.

Logic, piping and merge codes

Survey logic is on every paid license. Multiple conditions, piping and repeating count as advanced logic and start on Professional.

Link, email, SMS and QR distribution

Share a survey by link, QR code or SMS. Sending email campaigns to a contact list from inside Alchemer starts on Professional.

Reports and exports

Paid licenses share reports by URL, download them as PDF, PowerPoint, Excel or Word and export raw data to Excel. SPSS export is Full Access only.

Integration catalog

A catalog of integrations pushes survey data to, or pulls records from, Salesforce, HubSpot, Google Sheets, Tableau and other systems.

AI survey tools

An AI Survey Builder drafts a survey from a plain-language description, and AI Smart Question generates follow-up questions for respondents.

Survicate

Multichannel surveys

Run surveys by email and link, as website pop-ups, inside a web product, in kiosk mode or in iOS and Android apps through an SDK. Every plan covers these.

Research Hub

An AI repository that collects feedback from surveys, support tickets, reviews and transcripts, and answers questions about it in a chat.

Targeting

Show surveys on chosen pages or to identified users on any plan. Attribute targeting starts on Growth; event targeting and A/B testing need Pro.

AI survey creation and analysis

AI drafts questions from a goal and tags open-text answers on every plan. Topic and sentiment categorization and AI follow-up questions start on Growth.

Integrations

Slack, Jira, Zendesk and Zapier are on every plan, HubSpot, Intercom and Google Sheets start on Growth, and Salesforce, Amplitude and Mixpanel need Pro.

Dashboards and reports

Growth includes 1 dashboard and scheduled email reports, and Pro has 10 dashboards. The Starter plan has no dashboards.

Alchemer

• Free$0

  Up to 3 surveys at a time and 100 responses per survey, with basic question types such as radio buttons, checkboxes, text boxes and ratings.

• Collaborator$315

  per user / year ($55 per user / month billed monthly)

  Unlimited surveys and questions, 75,000 responses a year per account, survey logic, report downloads and email support.

• Professional$1,075

  per user / year ($165 per user / month billed monthly)

  Up to 3 users and 100,000 responses a year, plus advanced logic, email campaigns, file uploads and phone support on annual plans.

• Full Access$1,895

  per user / year ($275 per user / month billed monthly)

  Up to 3 users and 125,000 responses a year, plus market research question types, SPSS export, open-text analysis and offline or kiosk mode.

• Platform PlansCustom

  For more than 3 users: API access, single sign-on, 24/7 support, a customer success manager and feedback collection across other channels.

Survicate

• Growth$56

  per month, billed annually; rises with response volume

  From 100 responses a month ($56) to 1,500 ($289), with unlimited active surveys, 10 seats, branding removal, multilingual surveys and 1 dashboard.

• Starter$89

  per month, billed monthly; rises with response volume

  Monthly commitment from 100 responses a month ($89) to 500 ($279), with 2 active surveys, 5 seats, 25 integrations and per-response overage fees.

• Pro$349

  per month, starting price on an annual commitment

  Custom yearly pool of responses and custom seats, plus advanced display logic, custom CSS and domain, A/B testing, webhooks and the Export API.

• Enterprise$569

  per month, starting price on an annual commitment

  Everything in Pro, plus SAML SSO, access logs, HIPAA and DORA coverage, custom legal terms and a dedicated customer success manager.

Alchemer

• Annual discount

  Save 43% to 52% with annual billing

  The pricing page marks annual billing as saving 52% on Collaborator ($315 a year against $55 a month), 46% on Professional and 43% on Full Access.

• Nonprofit

  25% off annual plans for non-profits

  Registered non-profit organizations get 25% off annual accounts after entering an EIN or international equivalent at checkout. Monthly accounts are excluded.

Survicate

• Annual discount

  Lower rate on the annual Growth plan

  At 100 responses a month, the annual Growth plan is $56 per month against $89 on the monthly Starter plan; at 500 responses it is $169 against $279. Growth also includes more features.