SurveySparrow vs Survicate

SurveySparrow

• Teams that want surveys presented as a chat conversation
• Customer experience teams running NPS, CSAT and CES surveys
• Solo users who need a few thousand responses a year

Survicate

• Product teams running in-app and website surveys
• Customer experience teams tracking NPS, CSAT and CES
• Teams that want survey answers and support feedback analyzed together

SurveySparrow

• The free plan stops at 75 responses per quarter, 3 active surveys and 10 questions per survey, with no display or skip logic.
• Plans are billed quarterly or yearly; the pricing page offers no month-to-month billing.
• Basic and Starter include 1 user and Business 3; additional users are a $49 per user / month add-on.
• Custom branding and webhooks start at Business; custom CSS, offline mode, SMS, WhatsApp and Salesforce need Enterprise.

Survicate

• There is no free plan on the pricing page: the 10-day trial stops at 25 survey responses.
• Prices rise with response volume, and the monthly Starter plan charges $0.39 to $0.89 for each response over its limit.
• Starter keeps Survicate branding and allows 2 active surveys; removing the branding starts on Growth, which is billed annually.
• Webhooks, the Export API, custom CSS and Salesforce need Pro, and SAML SSO is Enterprise only.

SurveySparrow

Chat, classic and single-page surveys

Every plan can build a survey as a chat-style conversation, a classic survey or a single page, starting from more than 1,000 templates.

Logic and question types

Display and skip logic start on Basic. Matrix, rank order and constant sum questions need Business, and heatmap questions are Enterprise only.

Distribution channels

Share by link, email, Slack or Microsoft Teams on any plan. Web embeds and QR codes start on Basic; SMS, WhatsApp and the mobile SDK are Enterprise.

Workflows and ticketing

From Business, custom workflows and webhooks act on responses, and feedback can be turned into tickets with assignment rules and SLA settings.

AI follow-ups and analysis

Echo agents ask respondents follow-up questions, and CogniVue groups feedback into themes and sentiment. Key driver analysis is listed under Enterprise.

SurveySparrow Go mobile app

A companion app for Android and iOS that creates, shares and tracks surveys from a phone and can run as an offline survey kiosk.

Survicate

Multichannel surveys

Run surveys by email and link, as website pop-ups, inside a web product, in kiosk mode or in iOS and Android apps through an SDK. Every plan covers these.

Research Hub

An AI repository that collects feedback from surveys, support tickets, reviews and transcripts, and answers questions about it in a chat.

Targeting

Show surveys on chosen pages or to identified users on any plan. Attribute targeting starts on Growth; event targeting and A/B testing need Pro.

AI survey creation and analysis

AI drafts questions from a goal and tags open-text answers on every plan. Topic and sentiment categorization and AI follow-up questions start on Growth.

Integrations

Slack, Jira, Zendesk and Zapier are on every plan, HubSpot, Intercom and Google Sheets start on Growth, and Salesforce, Amplitude and Mixpanel need Pro.

Dashboards and reports

Growth includes 1 dashboard and scheduled email reports, and Pro has 10 dashboards. The Starter plan has no dashboards.

SurveySparrow

• Free$0

  1 user, 3 active surveys, 10 questions per survey and 75 responses per quarter, shared by link, email, Slack or Microsoft Teams.

• Basic$19

  per month, billed yearly; $39 per month billed quarterly

  1 user and 2,500 responses a year (600 a quarter on quarterly billing), with display and skip logic, web embed, QR codes and payment questions.

• Starter$39

  per month, billed yearly; $59 per month billed quarterly

  1 user and 15,000 responses a year (3,600 a quarter on quarterly billing), plus email embed, manual translation, redirects and HubSpot.

• Business$79

  per month, billed yearly; $149 per month billed quarterly

  3 users and 36,000 responses a year (9,000 a quarter on quarterly billing), plus custom branding, matrix questions, custom workflows and webhooks.

• EnterpriseCustom

  3 or more users with custom limits, custom CSS, auto-translation, offline mode, SMS and WhatsApp distribution, audit logs and HIPAA compliance.

Survicate

• Growth$56

  per month, billed annually; rises with response volume

  From 100 responses a month ($56) to 1,500 ($289), with unlimited active surveys, 10 seats, branding removal, multilingual surveys and 1 dashboard.

• Starter$89

  per month, billed monthly; rises with response volume

  Monthly commitment from 100 responses a month ($89) to 500 ($279), with 2 active surveys, 5 seats, 25 integrations and per-response overage fees.

• Pro$349

  per month, starting price on an annual commitment

  Custom yearly pool of responses and custom seats, plus advanced display logic, custom CSS and domain, A/B testing, webhooks and the Export API.

• Enterprise$569

  per month, starting price on an annual commitment

  Everything in Pro, plus SAML SSO, access logs, HIPAA and DORA coverage, custom legal terms and a dedicated customer success manager.

SurveySparrow

• Annual discount

  Lower monthly rate with yearly billing

  Billed yearly, Basic is $19 per month against $39 billed quarterly, Starter $39 against $59 and Business $79 against $149. Response allowances differ between the two terms.

• Other savings

  CX Day Sale: 25% off yearly Starter and Business

  The pricing page shows the yearly Starter and Business prices reduced by 25% during a CX Day Sale. The page's sale data gives an end date of October 9, 2026.

• Startups

  $2,000 of credit for $500 for startups

  Registered startups up to two years old with 50 or fewer employees can buy $2,000 of credit for $500. Credits expire after 18 months and do not cover Enterprise plans.

• Education

  50% off for students

  The pricing page advertises 50% off for students under SurveySparrow for Education, arranged by contacting the company.

• Nonprofit

  15% off for NGOs

  The pricing page advertises 15% off for non-profit organizations, arranged by contacting the company.

Survicate

• Annual discount

  Lower rate on the annual Growth plan

  At 100 responses a month, the annual Growth plan is $56 per month against $89 on the monthly Starter plan; at 500 responses it is $169 against $279. Growth also includes more features.