SurveySparrow vs Typeform

SurveySparrow

• Teams that want surveys presented as a chat conversation
• Customer experience teams running NPS, CSAT and CES surveys
• Solo users who need a few thousand responses a year

Typeform

• Branded lead capture forms and quizzes with scoring
• Marketing teams that want lead enrichment and follow-ups next to their forms
• Low-volume surveys that fit within a monthly response cap

SurveySparrow

• The free plan stops at 75 responses per quarter, 3 active surveys and 10 questions per survey, with no display or skip logic.
• Plans are billed quarterly or yearly; the pricing page offers no month-to-month billing.
• Basic and Starter include 1 user and Business 3; additional users are a $49 per user / month add-on.
• Custom branding and webhooks start at Business; custom CSS, offline mode, SMS, WhatsApp and Salesforce need Enterprise.

Typeform

• The Free plan collects only 10 responses per month across all forms.
• Basic includes 100 responses per month and a single user; 1,000 responses and 3 users start at Plus.
• Removing Typeform branding needs Plus or higher, and custom domains and custom fonts are Enterprise only.
• Every plan has a monthly response cap; Business includes 10,000 and can reach 50,000 with add-ons.

SurveySparrow

Chat, classic and single-page surveys

Every plan can build a survey as a chat-style conversation, a classic survey or a single page, starting from more than 1,000 templates.

Logic and question types

Display and skip logic start on Basic. Matrix, rank order and constant sum questions need Business, and heatmap questions are Enterprise only.

Distribution channels

Share by link, email, Slack or Microsoft Teams on any plan. Web embeds and QR codes start on Basic; SMS, WhatsApp and the mobile SDK are Enterprise.

Workflows and ticketing

From Business, custom workflows and webhooks act on responses, and feedback can be turned into tickets with assignment rules and SLA settings.

AI follow-ups and analysis

Echo agents ask respondents follow-up questions, and CogniVue groups feedback into themes and sentiment. Key driver analysis is listed under Enterprise.

SurveySparrow Go mobile app

A companion app for Android and iOS that creates, shares and tracks surveys from a phone and can run as an offline survey kiosk.

Typeform

Logic, scores and calculations

Branching, variables, scores and price calculations decide which questions and endings each respondent sees. Logic is part of the Free plan.

Typeform AI

Describe a form to the AI chatbot and it builds a draft. Clarify with AI, a paid feature, asks respondents AI-generated follow-up questions.

Video questions and answers

Record video questions and let respondents record or upload video answers. Both are listed as paid-plan features.

Payments, signatures and scheduling

Take payments through Stripe, collect signatures with a signature question, and let respondents book a meeting through Calendly.

Results and drop-off analysis

Results show views, starts, submissions, completion rate and time to complete, and export to XLSX or CSV. Question drop-off rates start on the Business plan.

Contacts & Automations

A contact database with automated segmentation and follow-up emails. It is a paid add-on on plans above Basic and is included with Growth Flow.

SurveySparrow

• Free$0

  1 user, 3 active surveys, 10 questions per survey and 75 responses per quarter, shared by link, email, Slack or Microsoft Teams.

• Basic$19

  per month, billed yearly; $39 per month billed quarterly

  1 user and 2,500 responses a year (600 a quarter on quarterly billing), with display and skip logic, web embed, QR codes and payment questions.

• Starter$39

  per month, billed yearly; $59 per month billed quarterly

  1 user and 15,000 responses a year (3,600 a quarter on quarterly billing), plus email embed, manual translation, redirects and HubSpot.

• Business$79

  per month, billed yearly; $149 per month billed quarterly

  3 users and 36,000 responses a year (9,000 a quarter on quarterly billing), plus custom branding, matrix questions, custom workflows and webhooks.

• EnterpriseCustom

  3 or more users with custom limits, custom CSS, auto-translation, offline mode, SMS and WhatsApp distribution, audit logs and HIPAA compliance.

Typeform

• Free$0

  10 responses per month across all forms, with unlimited typeforms, logic, embedding and basic reports.

• Basic$28

  per month, billed yearly ($39 billed monthly)

  100 responses per month and 1 user, with AI form creation, conditional logic, webhooks and integrations.

• Plus$56

  per month, billed yearly ($79 billed monthly)

  1,000 responses per month and 3 users; removes Typeform branding and adds a custom subdomain.

• Business$91

  per month, billed yearly ($129 billed monthly)

  10,000 responses per month and 5 users, with drop-off rates, conversion tracking, and priority support and live chat.

• Growth Flow$266

  per month, billed yearly ($379 billed monthly)

  10,000 responses and 1,500 enriched responses per month, 5 users, Salesforce integration, and email and SMS follow-ups.

• EnterpriseCustom

  Custom response and seat limits, SSO, HIPAA compliance, custom domains and a choice of US or EU data center.

SurveySparrow

• Annual discount

  Lower monthly rate with yearly billing

  Billed yearly, Basic is $19 per month against $39 billed quarterly, Starter $39 against $59 and Business $79 against $149. Response allowances differ between the two terms.

• Other savings

  CX Day Sale: 25% off yearly Starter and Business

  The pricing page shows the yearly Starter and Business prices reduced by 25% during a CX Day Sale. The page's sale data gives an end date of October 9, 2026.

• Startups

  $2,000 of credit for $500 for startups

  Registered startups up to two years old with 50 or fewer employees can buy $2,000 of credit for $500. Credits expire after 18 months and do not cover Enterprise plans.

• Education

  50% off for students

  The pricing page advertises 50% off for students under SurveySparrow for Education, arranged by contacting the company.

• Nonprofit

  15% off for NGOs

  The pricing page advertises 15% off for non-profit organizations, arranged by contacting the company.

Typeform

• Annual discount

  Save 30% with yearly billing

  The pricing page lists a 30% saving on yearly billing: Basic drops from $39 to $28 per month, Plus from $79 to $56 and Business from $129 to $91.

• Education

  Student and educator discounts

  Students can request 40% off a monthly plan for 12 months or 50% off a yearly plan for 1 year. Educators can request 25% off monthly or 40% off yearly plans.

• Nonprofit

  25% to 40% off for non-profits and NGOs

  Non-profits and NGOs can request a coupon for 25% off a monthly plan or 40% off a yearly plan, with no end date, through a form on the help center.

• Startups

  Up to 75% off Business for startups

  Startups under 5 years old with less than $5M in funding and fewer than 50 employees, and not already paying customers, can apply for up to 75% off an annual Business plan.