Retently vs SatisMeter (2026): which should you pick?
As of Nov 13, 2026, SatisMeter grades higher than Retently: 2.2 against 2.0 out of 4.0.
Checked Nov 13, 2026 · graded Nov 13, 2026 by ToolGPA
SatisMeter grades higher on features. They get the same grade on value for money, the free plan, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Retently
NPS, CSAT and CES survey software for ecommerce and B2B
SatisMeter
In-app NPS, CSAT and CES surveys priced by responses
Which one is for you
Pick Retently if
- Fits if you run a Shopify store and want NPS after each order
- Works for teams that want AI to group survey comments by topic
Look elsewhere if
- Pricey if you're small: $99 a month for 2,500 surveys
- Skip it if you want a free plan, because there isn't one
- Watch out: the API and MCP server need Ecommerce Pro at $299 a month
- Watch out: we couldn't read the B2B plan prices, only the ecommerce ones, and extra users cost $10 a month
Pick SatisMeter if
- Fits if you want to test in-app surveys at 25 responses a month
- Works for software teams that need NPS inside their product
Look elsewhere if
- Tight if you stay free: 25 responses a month, then surveys pause
- Pricey if you outgrow it, as Growth is $199 a month with no plan in between
- Watch out: above about 10,000 active users you need a custom quote
- Watch out: annual billing is 10% off but the page asks you to contact the vendor
How we grade them
| 2.0GPARetentlyFair | 2.2GPASatisMeterFair | |
|---|---|---|
| Value for money | D$99 a month billed monthly for 2,500 surveys, five times the forms category's $19 middle, and the API needs $299. | D$199 a month for 1,000 responses, in the forms category's dearest tenth, with no plan between free and that. |
| Free plan and trial | C14-day free trial with no card. No free plan afterwards. | CFree: 25 responses a month with every feature. Surveys pause until the next period once you reach it. |
| Features | CSeveral survey types and channels, campaigns, AI topic analysis and alerts. But the REST API and MCP server need Ecommerce Pro, and extra campaigns cost $20 a month. | BNPS, CSAT, CES and PMF surveys, targeting and throttling, recurring surveys and exports, all features on every plan. The listing shows no gap in the job. |
| Ease of use | CNo store rating on record. You connect your store and build campaigns. | CNo store rating on record. You install it in your product and set up targeting. |
| Platforms and integrations | BWeb with Shopify, Klaviyo, Zendesk, Freshdesk, Intercom, HubSpot, Salesforce and Zapier. | BWeb, iOS and Android, with Productboard, Intercom, Slack, Segment, Salesforce and Zapier. No desktop app. |
| Best for | NPS surveys for ecommerce stores | in-app NPS and CSAT for software products |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Retently and SatisMeter. How we grade
Price against what you get
Retently starts at $99 a month and scores 2.3 out of 4 on features, ease of use and platforms. SatisMeter starts at $199 a month and scores 2.7.
SatisMeter scores higher, and starts $100 a month higher: the question is whether the extra is worth that to you. Of the other form and survey tools on the chart, 37 score higher than Retently for less, and 6 score higher than SatisMeter for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Retently also covers workflow automation.
- SatisMeter also covers templates.
At a glance
| Retently | SatisMeter | |
|---|---|---|
| Pricing | Free trial | Free plan |
| Starts at | $99 per month for 2,500 surveys, billed monthly | $199 per month for 1,000 responses |
| Free plan | None | 25 responses a month with all features, unlimited projects, team members and surveys. |
| Free trial | 14-day free trial, no credit card required. | None listed |
| Web | ||
| iOS | ||
| Android | ||
| Made by | Retently | Productboard, Inc. |
| Price read from | retently.com | satismeter.com |
| Checked | Nov 13, 2026 | Nov 13, 2026 |
Worth knowing
Retently
- Plans are metered by surveys sent each month, not responses received, and the credits renew monthly.
- Extra users cost $10 a month and extra campaigns $20 a month.
- The B2B plan prices were not readable on the page, only the ecommerce plans, so B2B buyers may see different numbers.
- The REST API and MCP server need Ecommerce Pro or higher.
SatisMeter
- The free plan stops at 25 responses a month; surveys pause until the next period once a limit is reached.
- Growth jumps from $0 to $199 a month, with no plan in between.
- Annual billing carries a 10% discount, but the page asks you to contact the vendor for details.
- Users above about 10,000 active ones need a custom quote.
Key features
Retently
- Survey types and channels
- NPS, CSAT and CES surveys go out by email, link, embed, kiosk or web pop-up, with feedback-button and employee (eNPS) options.
- Campaign automation
- Transactional and lifecycle campaigns, reminders and automated email follow-ups run from triggers and webhook events.
- AI feedback analysis
- AI classifies feedback by sentiment and topic, with trend groups and NPS benchmarks in the reporting view.
- Alerts
- Notifications for new responses go to email, Slack and Microsoft Teams.
- Integrations and API
- Shopify, Klaviyo, Gorgias, Zendesk, Freshdesk, Intercom, HubSpot, Zapier and Make connect it; the REST API starts on Pro.
- AI agent access
- An MCP server lets Claude, ChatGPT and other agents read feedback data, on the Pro plan and above.
SatisMeter
- Survey types
- NPS, CSAT, CES and product-market-fit surveys, with templates for each.
- Channels
- Surveys run on the web, in-app, by email and in iOS and Android apps.
- Targeting and throttling
- Target by user attributes, trigger on events and use throttling and sampling so users are not over-surveyed.
- Recurring surveys
- Automated recurring surveys and multilingual, customizable survey design are included on every plan.
- Integrations
- Connectors include Productboard, Intercom, Slack, Segment, Salesforce and Zapier, plus webhooks.
- Sharing and export
- Read-only dashboard links can be shared with guests, and NPS data exports as CSV.
Plans
Retently
Ecommerce Basic$99
per month for 2,500 surveys, billed monthly
10 campaigns and 3 seats, email support, ecommerce integrations without the API and AI topic analytics.
Ecommerce Pro$299
per month for 20,000 surveys, billed monthly
10 campaigns and 10 seats, live chat and Zoom support, the API and an MCP server.
EnterpriseCustom
Adds the Salesforce integration, custom integrations and a dedicated account manager; sold through sales.
SatisMeter
Free$0
25 responses a month, about 250 active users, with every feature included.
Growth$199
per month for 1,000 responses, billed monthly
1,000 responses a month, about 10,000 active users, with every feature included.
EnterpriseCustom
For more than 10,000 active users; contact sales for a quote.
Ways to pay less
Retently
- Annual discount
Save 10% with yearly billing
Retently's pricing page has a Billed yearly option marked Save 10%; the prices shown by default are for monthly billing.
SatisMeter
- Annual discount
10% off with annual billing
SatisMeter's pricing FAQ says annual billing carries a 10% discount and asks customers to contact the vendor for details.
Common questions
Which is cheaper, Retently or SatisMeter?
As of Nov 13, 2026, Retently is cheaper to start with: $99 a month, against $199 a month for SatisMeter. Retently starts at $99 per month for 2,500 surveys, billed monthly, and SatisMeter starts at $199 per month for 1,000 responses.
Which has a free plan, Retently or SatisMeter?
As of Nov 13, 2026, only SatisMeter has a free plan. Retently does not, though it has a free trial.
Which platforms do Retently and SatisMeter run on?
As of Nov 13, 2026, only SatisMeter lists iOS and Android apps. Both list a web app. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.