Refiner vs SatisMeter (2026): which should you pick?
As of Nov 13, 2026, SatisMeter grades higher than Refiner: 2.2 against 1.8 out of 4.0.
Checked Nov 13, 2026 · graded Nov 13, 2026 by ToolGPA
SatisMeter grades higher on the free plan and features. They get the same grade on value for money, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Refiner
In-app and website microsurveys for SaaS customer feedback
SatisMeter
In-app NPS, CSAT and CES surveys priced by responses
Which one is for you
Pick Refiner if
- Fits if you run a SaaS app with identified users and want surveys inside it
- Works for product teams that track NPS and product-market fit
Look elsewhere if
- Pricey if you're small: $149 a month for 5,000 users, rising with more users
- Skip it if you want a free plan, because there isn't one
- Watch out: the API, webhooks and CRM integrations need Growth at $279 a month
- Not for you if you want general or long surveys, as it's built for apps with identified users
Pick SatisMeter if
- Fits if you want to test in-app surveys at 25 responses a month
- Works for software teams that need NPS inside their product
Look elsewhere if
- Tight if you stay free: 25 responses a month, then surveys pause
- Pricey if you outgrow it, as Growth is $199 a month with no plan in between
- Watch out: above about 10,000 active users you need a custom quote
- Watch out: annual billing is 10% off but the page asks you to contact the vendor
How we grade them
| 1.8GPARefinerWeak | 2.2GPASatisMeterFair | |
|---|---|---|
| Value for money | D$149 a month at 5,000 monthly users billed monthly ($1,490 a year), in the forms category's dearest tenth, and it rises with user count. | D$199 a month for 1,000 responses, in the forms category's dearest tenth, with no plan between free and that. |
| Free plan and trial | DA free trial with no length stated on the pricing page, and no free plan. | CFree: 25 responses a month with every feature. Surveys pause until the next period once you reach it. |
| Features | CSurvey types, templates, user targeting, AI tagging and mobile SDKs. But multilingual surveys, the REST API, webhooks and CRM integrations need Growth, and Essentials caps published surveys at 20. | BNPS, CSAT, CES and PMF surveys, targeting and throttling, recurring surveys and exports, all features on every plan. The listing shows no gap in the job. |
| Ease of use | CNo store rating on record. Installing the SDK and setting up targeting takes developer time. | CNo store rating on record. You install it in your product and set up targeting. |
| Platforms and integrations | BWeb, iOS and Android SDKs with HubSpot, Braze, Salesforce, Amplitude, Mixpanel, Slack and Zapier. No desktop app. | BWeb, iOS and Android, with Productboard, Intercom, Slack, Segment, Salesforce and Zapier. No desktop app. |
| Best for | short in-app NPS and CSAT surveys for SaaS | in-app NPS and CSAT for software products |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Refiner and SatisMeter. How we grade
Price against what you get
Refiner starts at $149 a month and scores 2.3 out of 4 on features, ease of use and platforms. SatisMeter starts at $199 a month and scores 2.7.
SatisMeter scores higher, and starts $50 a month higher: the question is whether the extra is worth that to you. Of the other form and survey tools on the chart, 38 score higher than Refiner for less, and 6 score higher than SatisMeter for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
At a glance
| Refiner | SatisMeter | |
|---|---|---|
| Pricing | Free trial | Free plan |
| Starts at | $149 per month for up to 5,000 monthly active users, billed monthly | $199 per month for 1,000 responses |
| Free plan | None | 25 responses a month with all features, unlimited projects, team members and surveys. |
| Free trial | Free trial account with no length stated on the pricing page. | None listed |
| Web | ||
| iOS | ||
| Android | ||
| Made by | Refiner SAS | Productboard, Inc. |
| Price read from | refiner.io | satismeter.com |
| Checked | Nov 13, 2026 | Nov 13, 2026 |
Worth knowing
Refiner
- There is no free plan; the entry price is $149 a month at 5,000 active users and rises with user count.
- Multilingual surveys, REST API, webhooks and CRM and CDP integrations need Growth.
- Essentials caps published surveys at 20 and dashboards at 2.
- It is built for apps with identified users, not for general-purpose forms or long surveys.
SatisMeter
- The free plan stops at 25 responses a month; surveys pause until the next period once a limit is reached.
- Growth jumps from $0 to $199 a month, with no plan in between.
- Annual billing carries a 10% discount, but the page asks you to contact the vendor for details.
- Users above about 10,000 active ones need a custom quote.
Key features
Refiner
- Survey types
- In-app surveys for web and mobile, website popup surveys, email surveys and shareable survey pages.
- Ready templates
- NPS, CSAT, CES and product-market-fit templates, plus survey logic, banner images and video questions.
- User targeting
- Target by user traits on Essentials; behavior-based segments and tracked-event triggers are on Growth.
- Reporting and AI tagging
- Dashboards, NPS and CSAT charts and AI response tagging. Essentials allows 2 dashboards; Growth allows unlimited.
- Mobile SDKs
- Native iOS and Android SDKs, with React Native and Flutter listed in the feature comparison.
- Integrations
- Sync data with tools such as HubSpot, Braze, Amplitude, Mixpanel and Slack; Claude, ChatGPT and MCP access are on Essentials.
SatisMeter
- Survey types
- NPS, CSAT, CES and product-market-fit surveys, with templates for each.
- Channels
- Surveys run on the web, in-app, by email and in iOS and Android apps.
- Targeting and throttling
- Target by user attributes, trigger on events and use throttling and sampling so users are not over-surveyed.
- Recurring surveys
- Automated recurring surveys and multilingual, customizable survey design are included on every plan.
- Integrations
- Connectors include Productboard, Intercom, Slack, Segment, Salesforce and Zapier, plus webhooks.
- Sharing and export
- Read-only dashboard links can be shared with guests, and NPS data exports as CSV.
Plans
Refiner
Essentials$149
per month for 5,000 users, billed monthly ($1,490 billed yearly)
Unlimited responses and team members, all survey types, AI tagging. $179 a month at 10,000 users.
Growth$279
per month for 5,000 users, billed monthly ($2,790 billed yearly)
Adds event tracking, multilingual surveys, CRM, CDP and analytics integrations, REST API. $325 a month at 10,000 users.
EnterpriseCustom
Custom data volumes, security and governance, procurement terms and dedicated customer success; sold through sales.
SatisMeter
Free$0
25 responses a month, about 250 active users, with every feature included.
Growth$199
per month for 1,000 responses, billed monthly
1,000 responses a month, about 10,000 active users, with every feature included.
EnterpriseCustom
For more than 10,000 active users; contact sales for a quote.
Ways to pay less
Refiner
- Annual discount
Save 17% with annual billing
Refiner's pricing page shows a 17% saving on annual billing: $1,490 a year for Essentials at 5,000 users versus $149 a month.
SatisMeter
- Annual discount
10% off with annual billing
SatisMeter's pricing FAQ says annual billing carries a 10% discount and asks customers to contact the vendor for details.
Common questions
Which is cheaper, Refiner or SatisMeter?
As of Nov 13, 2026, Refiner is cheaper to start with: $149 a month, against $199 a month for SatisMeter. Refiner starts at $149 per month for up to 5,000 monthly active users, billed monthly, and SatisMeter starts at $199 per month for 1,000 responses.
Which has a free plan, Refiner or SatisMeter?
As of Nov 13, 2026, only SatisMeter has a free plan. Refiner does not, though it has a free trial.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.