Refiner vs Survicate (2026): which should you pick?

Pick Refiner if

• Fits if you run a SaaS app with identified users and want surveys inside it
• Works for product teams that track NPS and product-market fit

Look elsewhere if

• Pricey if you're small: $149 a month for 5,000 users, rising with more users
• Skip it if you want a free plan, because there isn't one
• Watch out: the API, webhooks and CRM integrations need Growth at $279 a month
• Not for you if you want general or long surveys, as it's built for apps with identified users

Pick Survicate if

• Fits if you're a product team running surveys inside your app or website
• Works for customer experience teams tracking NPS, CSAT and CES alongside support tickets

Look elsewhere if

• Pricey if you collect lots of answers, since 100 responses a month already costs $56 and 1,500 costs $289
• Not for you if you want a free plan, as there's only a 10-day trial that stops at 25 responses
• Watch out: monthly Starter keeps the Survicate branding, allows 2 active surveys and charges $0.39 to $0.89 per extra response
• Skip it if you need webhooks, the Export API or Salesforce on a small budget, because those need Pro, from $349 a month
• Watch out: SAML SSO is Enterprise only, from $569 a month on an annual commitment

Refiner

• There is no free plan; the entry price is $149 a month at 5,000 active users and rises with user count.
• Multilingual surveys, REST API, webhooks and CRM and CDP integrations need Growth.
• Essentials caps published surveys at 20 and dashboards at 2.
• It is built for apps with identified users, not for general-purpose forms or long surveys.

Survicate

• There is no free plan on the pricing page: the 10-day trial stops at 25 survey responses.
• Prices rise with response volume, and the monthly Starter plan charges $0.39 to $0.89 for each response over its limit.
• Starter keeps Survicate branding and allows 2 active surveys; removing the branding starts on Growth, which is billed annually.
• Webhooks, the Export API, custom CSS and Salesforce need Pro, and SAML SSO is Enterprise only.

Refiner

Survey types

In-app surveys for web and mobile, website popup surveys, email surveys and shareable survey pages.

Ready templates

NPS, CSAT, CES and product-market-fit templates, plus survey logic, banner images and video questions.

User targeting

Target by user traits on Essentials; behavior-based segments and tracked-event triggers are on Growth.

Reporting and AI tagging

Dashboards, NPS and CSAT charts and AI response tagging. Essentials allows 2 dashboards; Growth allows unlimited.

Mobile SDKs

Native iOS and Android SDKs, with React Native and Flutter listed in the feature comparison.

Integrations

Sync data with tools such as HubSpot, Braze, Amplitude, Mixpanel and Slack; Claude, ChatGPT and MCP access are on Essentials.

Survicate

Multichannel surveys

Run surveys by email and link, as website pop-ups, inside a web product, in kiosk mode or in iOS and Android apps through an SDK. Every plan covers these.

Research Hub

An AI repository that collects feedback from surveys, support tickets, reviews and transcripts, and answers questions about it in a chat.

Targeting

Show surveys on chosen pages or to identified users on any plan. Attribute targeting starts on Growth; event targeting and A/B testing need Pro.

AI survey creation and analysis

AI drafts questions from a goal and tags open-text answers on every plan. Topic and sentiment categorization and AI follow-up questions start on Growth.

Integrations

Slack, Jira, Zendesk and Zapier are on every plan, HubSpot, Intercom and Google Sheets start on Growth, and Salesforce, Amplitude and Mixpanel need Pro.

Dashboards and reports

Growth includes 1 dashboard and scheduled email reports, and Pro has 10 dashboards. The Starter plan has no dashboards.

Refiner

• Essentials$149

  per month for 5,000 users, billed monthly ($1,490 billed yearly)

  Unlimited responses and team members, all survey types, AI tagging. $179 a month at 10,000 users.

• Growth$279

  per month for 5,000 users, billed monthly ($2,790 billed yearly)

  Adds event tracking, multilingual surveys, CRM, CDP and analytics integrations, REST API. $325 a month at 10,000 users.

• EnterpriseCustom

  Custom data volumes, security and governance, procurement terms and dedicated customer success; sold through sales.

Survicate

• Growth$56

  per month, billed annually; rises with response volume

  From 100 responses a month ($56) to 1,500 ($289), with unlimited active surveys, 10 seats, branding removal, multilingual surveys and 1 dashboard.

• Starter$89

  per month, billed monthly; rises with response volume

  Monthly commitment from 100 responses a month ($89) to 500 ($279), with 2 active surveys, 5 seats, 25 integrations and per-response overage fees.

• Pro$349

  per month, starting price on an annual commitment

  Custom yearly pool of responses and custom seats, plus advanced display logic, custom CSS and domain, A/B testing, webhooks and the Export API.

• Enterprise$569

  per month, starting price on an annual commitment

  Everything in Pro, plus SAML SSO, access logs, HIPAA and DORA coverage, custom legal terms and a dedicated customer success manager.

Refiner

• Annual discount

  Save 17% with annual billing

  Refiner's pricing page shows a 17% saving on annual billing: $1,490 a year for Essentials at 5,000 users versus $149 a month.

Survicate

• Annual discount

  Lower rate on the annual Growth plan

  At 100 responses a month, the annual Growth plan is $56 per month against $89 on the monthly Starter plan; at 500 responses it is $169 against $279. Growth also includes more features.