Nicereply vs SatisMeter (2026): which should you pick?
As of Nov 13, 2026, SatisMeter grades higher than Nicereply: 2.2 against 2.0 out of 4.0.
Checked Nov 13, 2026 · graded Nov 13, 2026 by ToolGPA
SatisMeter grades higher on features. They get the same grade on value for money, the free plan, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Nicereply
CSAT, NPS and CES surveys built for support teams
SatisMeter
In-app NPS, CSAT and CES surveys priced by responses
Which one is for you
Pick Nicereply if
- Fits if your support team runs on Zendesk, Front or Help Scout
- Works for small support teams under 100 responses a month
Look elsewhere if
- Pricey if you grow, since responses and users are the only things that change and volume climbs tiers quickly
- Skip it if you want a free plan, because there isn't one
- Watch out: Starter is capped at 100 responses and 3 users a month
- Not for you if you want general survey building, as this is support-feedback only
Pick SatisMeter if
- Fits if you want to test in-app surveys at 25 responses a month
- Works for software teams that need NPS inside their product
Look elsewhere if
- Tight if you stay free: 25 responses a month, then surveys pause
- Pricey if you outgrow it, as Growth is $199 a month with no plan in between
- Watch out: above about 10,000 active users you need a custom quote
- Watch out: annual billing is 10% off but the page asks you to contact the vendor
How we grade them
| 2.0GPANicereplyFair | 2.2GPASatisMeterFair | |
|---|---|---|
| Value for money | DStarter is $59 a month billed yearly for 3 users, so a team of five needs Essential at $119, which is the forms category's dearest-tenth start. | D$199 a month for 1,000 responses, in the forms category's dearest tenth, with no plan between free and that. |
| Free plan and trial | C14-day free trial with all features, no card. No free plan after that. | CFree: 25 responses a month with every feature. Surveys pause until the next period once you reach it. |
| Features | CCSAT, CES and NPS, several ways to send surveys, analytics and custom design. It focuses on support feedback and does that job fully, a smaller job than a general survey tool. | BNPS, CSAT, CES and PMF surveys, targeting and throttling, recurring surveys and exports, all features on every plan. The listing shows no gap in the job. |
| Ease of use | CNo store rating on record. You connect your help desk and set up survey triggers. | CNo store rating on record. You install it in your product and set up targeting. |
| Platforms and integrations | BWeb with Zendesk, Front, LiveAgent, Freshdesk, Aircall, Help Scout and Kustomer. | BWeb, iOS and Android, with Productboard, Intercom, Slack, Segment, Salesforce and Zapier. No desktop app. |
| Best for | CSAT and NPS surveys after support chats | in-app NPS and CSAT for software products |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Nicereply and SatisMeter. How we grade
Price against what you get
Nicereply starts at $59 a month and scores 2.3 out of 4 on features, ease of use and platforms. SatisMeter starts at $199 a month and scores 2.7.
SatisMeter scores higher, and starts $140 a month higher: the question is whether the extra is worth that to you. Of the other form and survey tools on the chart, 33 score higher than Nicereply for less, and 6 score higher than SatisMeter for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Nicereply also covers workflow automation.
- SatisMeter also covers templates.
At a glance
| Nicereply | SatisMeter | |
|---|---|---|
| Pricing | Free trial | Free plan |
| Starts at | $59 per month, billed annually ($79 billed monthly) | $199 per month for 1,000 responses |
| Free plan | None | 25 responses a month with all features, unlimited projects, team members and surveys. |
| Free trial | 14-day free trial with all features, no credit card required. | None listed |
| Web | ||
| iOS | ||
| Android | ||
| Made by | Nicereply | Productboard, Inc. |
| Price read from | nicereply.com | satismeter.com |
| Checked | Nov 13, 2026 | Nov 13, 2026 |
Worth knowing
Nicereply
- There is no free plan; the entry price covers only 100 responses and 3 users a month.
- Responses and users are the only things that change between plans, so volume pushes you up a tier quickly.
- More seats, more responses or enterprise terms are quoted separately.
- It focuses on support-conversation feedback rather than general-purpose survey building.
SatisMeter
- The free plan stops at 25 responses a month; surveys pause until the next period once a limit is reached.
- Growth jumps from $0 to $199 a month, with no plan in between.
- Annual billing carries a 10% discount, but the page asks you to contact the vendor for details.
- Users above about 10,000 active ones need a custom quote.
Key features
Nicereply
- CSAT, CES and NPS
- Customer satisfaction, effort and Net Promoter surveys, with smiley, thumbs, 5-star and 10-star rating styles.
- Ways to send surveys
- In-signature email surveys, post-resolution emails, link surveys and website pop-up surveys on every plan.
- Help desk integrations
- Connects with Zendesk, Front, LiveAgent, Freshdesk, Aircall, Pipedrive, Help Scout and Kustomer, plus Zapier and an API.
- Feedback analytics
- Nicereply Feedback Analytics is included on every plan, and a separate Customer Happiness Benchmark tool compares CSAT, CES or NPS scores.
- Custom survey design
- Survey look and wording can be customized, and the number of active surveys is unlimited on all plans.
SatisMeter
- Survey types
- NPS, CSAT, CES and product-market-fit surveys, with templates for each.
- Channels
- Surveys run on the web, in-app, by email and in iOS and Android apps.
- Targeting and throttling
- Target by user attributes, trigger on events and use throttling and sampling so users are not over-surveyed.
- Recurring surveys
- Automated recurring surveys and multilingual, customizable survey design are included on every plan.
- Integrations
- Connectors include Productboard, Intercom, Slack, Segment, Salesforce and Zapier, plus webhooks.
- Sharing and export
- Read-only dashboard links can be shared with guests, and NPS data exports as CSV.
Plans
Nicereply
Starter$59
per month, billed annually ($79 billed monthly)
100 responses a month and 3 users, with every survey type and integration.
Essential$119
per month, billed annually ($149 billed monthly)
250 responses a month and 10 users.
Growth$239
per month, billed annually ($299 billed monthly)
1,000 responses a month and 25 users.
Business$359
per month, billed annually ($449 billed monthly)
2,500 responses a month and 50 users.
SatisMeter
Free$0
25 responses a month, about 250 active users, with every feature included.
Growth$199
per month for 1,000 responses, billed monthly
1,000 responses a month, about 10,000 active users, with every feature included.
EnterpriseCustom
For more than 10,000 active users; contact sales for a quote.
Ways to pay less
Nicereply
- Annual discount
20% off with annual billing
Nicereply's pricing page lists a 20% discount for annual billing and shows the yearly saving on each plan, for example $240 a year on Starter.
SatisMeter
- Annual discount
10% off with annual billing
SatisMeter's pricing FAQ says annual billing carries a 10% discount and asks customers to contact the vendor for details.
Common questions
Which is cheaper, Nicereply or SatisMeter?
As of Nov 13, 2026, Nicereply is cheaper to start with: $59 a month, against $199 a month for SatisMeter. Nicereply starts at $59 per month, billed annually ($79 billed monthly), and SatisMeter starts at $199 per month for 1,000 responses.
Which has a free plan, Nicereply or SatisMeter?
As of Nov 13, 2026, only SatisMeter has a free plan. Nicereply does not, though it has a free trial.
Which platforms do Nicereply and SatisMeter run on?
As of Nov 13, 2026, only SatisMeter lists iOS and Android apps. Both list a web app. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.