Nicereply vs Zonka Feedback (2026): which should you pick?

Pick Nicereply if

• Fits if your support team runs on Zendesk, Front or Help Scout
• Works for small support teams under 100 responses a month

Look elsewhere if

• Pricey if you grow, since responses and users are the only things that change and volume climbs tiers quickly
• Skip it if you want a free plan, because there isn't one
• Watch out: Starter is capped at 100 responses and 3 users a month
• Not for you if you want general survey building, as this is support-feedback only

Pick Zonka Feedback if

• Fits if you run NPS or CSAT surveys for customers in stores or by email
• Works for support teams that want feedback tied to Zendesk or Salesforce

Look elsewhere if

• Skip it if you want to see a price, because plans are quoted by sales
• Watch out: survey pricing follows responses and AI pricing follows data credits, so costs can climb
• Too light for general forms, as it is built for customer experience programs
• Watch out: Feedback Management and AI Feedback Intelligence are separate plans

Nicereply

• There is no free plan; the entry price covers only 100 responses and 3 users a month.
• Responses and users are the only things that change between plans, so volume pushes you up a tier quickly.
• More seats, more responses or enterprise terms are quoted separately.
• It focuses on support-conversation feedback rather than general-purpose survey building.

Zonka Feedback

• No prices are published; plans are quoted by the sales team.
• The page says survey pricing follows the number of responses and AI pricing follows data credits.
• Feedback Management and AI Feedback Intelligence are separate plans that can be bundled.
• It is built for customer experience programs, not general-purpose form building.

Nicereply

CSAT, CES and NPS

Customer satisfaction, effort and Net Promoter surveys, with smiley, thumbs, 5-star and 10-star rating styles.

Ways to send surveys

In-signature email surveys, post-resolution emails, link surveys and website pop-up surveys on every plan.

Help desk integrations

Connects with Zendesk, Front, LiveAgent, Freshdesk, Aircall, Pipedrive, Help Scout and Kustomer, plus Zapier and an API.

Feedback analytics

Nicereply Feedback Analytics is included on every plan, and a separate Customer Happiness Benchmark tool compares CSAT, CES or NPS scores.

Custom survey design

Survey look and wording can be customized, and the number of active surveys is unlimited on all plans.

Zonka Feedback

Multichannel surveys

Surveys go out by email, SMS and WhatsApp, appear on websites and in products, and run offline on Android or iOS devices used as kiosks.

NPS, CSAT and CES

Templates and reporting cover the standard customer experience metrics, with dashboards and digest emails.

Case management

Feedback can be turned into cases that are assigned and tracked to resolution, with alerts and automated follow-ups.

AI Feedback Intelligence

A separate product that unifies feedback from surveys, tickets and reviews and analyzes themes, sentiment and trends. Priced separately from surveys.

Integrations

Connects to CRMs, helpdesks and collaboration tools, and to Zapier, Make and webhooks for anything else.

Regional data hosting

Data can be stored in the US, Europe, Australia or India, and the company says it is ISO 27001:2022 certified.

Nicereply

• Starter$59

  per month, billed annually ($79 billed monthly)

  100 responses a month and 3 users, with every survey type and integration.

• Essential$119

  per month, billed annually ($149 billed monthly)

  250 responses a month and 10 users.

• Growth$239

  per month, billed annually ($299 billed monthly)

  1,000 responses a month and 25 users.

• Business$359

  per month, billed annually ($449 billed monthly)

  2,500 responses a month and 50 users.

Zonka Feedback

Pricing could not be confirmed. See zonkafeedback.com.

Nicereply

• Annual discount

  20% off with annual billing

  Nicereply's pricing page lists a 20% discount for annual billing and shows the yearly saving on each plan, for example $240 a year on Starter.

Zonka Feedback

No public discounts listed.