Zonka Feedback review (2026): is it worth it?
Customer feedback surveys with AI analysis of what people say
Black Friday: is there a Zonka Feedback sale?
Zonka Feedback report card
Fair · out of 4.0 · graded Nov 12, 2026
Best for customer feedback surveys with NPS and CSAT
Zonka Feedback collects customer feedback through surveys, NPS, CSAT and CES, with AI analysis of the comments. It publishes no prices, and the AI part is a separate plan from the survey part.
Who Zonka Feedback is for
- Fits if you run NPS or CSAT surveys for customers in stores or by email
- Works for support teams that want feedback tied to Zendesk or Salesforce
Who Zonka Feedback is not for
- Skip it if you want to see a price, because plans are quoted by sales
- Watch out: survey pricing follows responses and AI pricing follows data credits, so costs can climb
- Too light for general forms, as it is built for customer experience programs
- Watch out: Feedback Management and AI Feedback Intelligence are separate plans
Why Zonka Feedback gets a 2.2
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- CValue for moneyNo price is published; plans are quoted by the sales team, by responses and data credits.
- CFree plan and trial14-day free trial, no free plan. The page does not say whether a card is needed.
- CFeaturesMultichannel surveys, NPS, CSAT and CES, case management and regional hosting. AI Feedback Intelligence is a separate plan, and it isn't a general form builder.
- CEase of useNo store rating on record. Surveys and cases have to be set up for each channel.
- BPlatforms and integrationsWeb, iOS and Android, with Salesforce, HubSpot, Zendesk, Intercom, Slack, Jira, Zapier and Make.
What these grades rest on. Graded from this listing, whose facts were read from Zonka Feedback's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
Make Zonka Feedback? Put this grade on your site
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<a href="https://toolgpa.com/tools/zonka-feedback#review"><img src="https://toolgpa.com/badge/zonka-feedback.svg" alt="Zonka Feedback: 2.2 GPA on ToolGPA" width="196" height="56"></a>Where Zonka Feedback stands among form and survey tools
Zonka Feedback's GPA of 2.2 is higher than 13 of the 60 other form and survey tools we grade, and level with 10.
It stands best on platforms and integrations (B, above 12 of 60) and worst on features (C, above 0).
Each grade against the category
Every bar is all 61 form and survey tools we grade, cut by the letter each got. Zonka Feedback’s own letter is outlined.
- CValue for moneyAbove 12 of 60, level with 29
- CFree plan and trialAbove 4 of 60, level with 38
- CFeaturesAbove 0 of 60, level with 31
- CEase of useAbove 3 of 60, level with 51
- BPlatforms and integrationsAbove 12 of 60, level with 48
Keep Zonka Feedback, or make your own?
Keep it
To replace Zonka Feedback you would be making connections to other products, each kept working as those products change. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 37 of the 60 other form and survey tools grade higher.
What you could make
- Surveys, forms and reports: an app builder makes these well.
What you could not
- Connections to other products, each kept working as those products change.
- A real app for iOS and Android. Something home-made would be a web page.
- AI features, unless you pay a model provider for each request yourself.
- Sharing with other people, which means accounts and invitations.
What this rests on. Zonka Feedback’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is Zonka Feedback?
Zonka Feedback collects customer feedback through surveys sent by email, SMS and WhatsApp, on websites and in apps, and on kiosks and tablets. It measures NPS, CSAT and CES, routes issues into case management, and has a separate AI product that analyzes feedback from surveys, tickets and reviews.
Worth knowing
- No prices are published; plans are quoted by the sales team.
- The page says survey pricing follows the number of responses and AI pricing follows data credits.
- Feedback Management and AI Feedback Intelligence are separate plans that can be bundled.
- It is built for customer experience programs, not general-purpose form building.
Key features
- Multichannel surveys
- Surveys go out by email, SMS and WhatsApp, appear on websites and in products, and run offline on Android or iOS devices used as kiosks.
- NPS, CSAT and CES
- Templates and reporting cover the standard customer experience metrics, with dashboards and digest emails.
- Case management
- Feedback can be turned into cases that are assigned and tracked to resolution, with alerts and automated follow-ups.
- AI Feedback Intelligence
- A separate product that unifies feedback from surveys, tickets and reviews and analyzes themes, sentiment and trends. Priced separately from surveys.
- Integrations
- Connects to CRMs, helpdesks and collaboration tools, and to Zapier, Make and webhooks for anything else.
- Regional data hosting
- Data can be stored in the US, Europe, Australia or India, and the company says it is ISO 27001:2022 certified.
Zonka Feedback pricing
We could not confirm Zonka Feedback’s current pricing from its own site, so we are not listing plans here. See zonkafeedback.com for current prices.
Works with
Zonka Feedback alternatives
- Zonka Feedback vs Survicate
Free trial · from $56/mo
- Zonka Feedback vs SurveySparrow
Free plan · from $19/mo
- Zonka Feedback vs Qualtrics
Free plan · from $420/mo
- Zonka Feedback vs QuestionPro
Free plan · from $99/mo
- Zonka Feedback vs Alchemer
Free plan · from $315/yr
Common questions
Does Zonka Feedback have a Windows app?
No Windows app was listed when its pages were read on Nov 12, 2026. Zonka Feedback is listed for Web, iOS and Android.
Does Zonka Feedback have a macOS app?
No macOS app was listed when its pages were read on Nov 12, 2026. Zonka Feedback is listed for Web, iOS and Android.
Is Zonka Feedback open source?
Zonka Feedback is not described as open source on its own site, as read on Nov 12, 2026.
Does Zonka Feedback have an API?
Yes. Zonka Feedback offers a public API, according to its own site.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Nov 12, 2026.