The Zonka Feedback Insider’s Guide
Everything we know about Zonka Feedback in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Zonka Feedback
The Insider’s Guide
Customer feedback surveys with AI analysis of what people say
Every plan, grade, refund rule and rival among form and survey tools, read from Zonka Feedback’s own pages.
Made by Zonka Feedback · checked Nov 12, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Zonka Feedback’s own pages, its app-store listings and our grades. Every fact in it is on Zonka Feedback’s page too, where it is kept up to date. Checked Nov 12, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.2
GPA, above 56 of the 148 other form and survey tools we grade
Zonka Feedback collects customer feedback through surveys sent by email, SMS and WhatsApp, on websites and in apps, and on kiosks and tablets. It measures NPS, CSAT and CES, routes issues into case management, and has a separate AI product that analyzes feedback from surveys, tickets and reviews.
To get you started, here are 8 things to know about Zonka Feedback, taken from its own pages and our grades.
It publishes no prices, and the AI part is a separate plan from the survey part.
- 1
Best for customer feedback surveys with NPS and CSAT
Zonka Feedback collects customer feedback through surveys, NPS, CSAT and CES, with AI analysis of the comments.
- 2
You can try it first
14-day free trial
- 3
It runs on 3 platforms
Web, iOS and Android.
- 4
Multichannel surveys
Surveys go out by email, SMS and WhatsApp, appear on websites and in products, and run offline on Android or iOS devices used as kiosks.
- 5
NPS, CSAT and CES
Templates and reporting cover the standard customer experience metrics, with dashboards and digest emails.
- 6
Case management
Feedback can be turned into cases that are assigned and tracked to resolution, with alerts and automated follow-ups.
- 7
A 2.2 GPA, above 56 of 148
That is against the other form and survey tools we grade, on value, the free plan, features, ease of use and platforms.
- 8
Keep it
To replace Zonka Feedback you would be making connections to other products, each kept working as those products change. That is not a weekend's work, with an AI app builder or without one.
Zonka Feedback at a glance
- Pricing
- Free trial
- Free plan
- No
- Free trial
- 14-day free trial
- Runs on
- Web, iOS, Android
- Made by
- Zonka Feedback
- Category
- Forms & Surveys
- Our grade
- 2.2 GPA, fair
The report card
Best for customer feedback surveys with NPS and CSAT
Zonka Feedback collects customer feedback through surveys, NPS, CSAT and CES, with AI analysis of the comments. It publishes no prices, and the AI part is a separate plan from the survey part.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | C | No price is published; plans are quoted by the sales team, by responses and data credits. |
| Free plan and trial | C | 14-day free trial, no free plan. The page does not say whether a card is needed. |
| Features | C | Multichannel surveys, NPS, CSAT and CES, case management and regional hosting. AI Feedback Intelligence is a separate plan, and it isn't a general form builder. |
| Ease of use | C | No store rating on record. Surveys and cases have to be set up for each channel. |
| Platforms and integrations | B | Web, iOS and Android, with Salesforce, HubSpot, Zendesk, Intercom, Slack, Jira, Zapier and Make. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Zonka Feedback is for
- Fits if you run NPS or CSAT surveys for customers in stores or by email
- Works for support teams that want feedback tied to Zendesk or Salesforce
Who it is not for
- Skip it if you want to see a price, because plans are quoted by sales
- Watch out: survey pricing follows responses and AI pricing follows data credits, so costs can climb
- Too light for general forms, as it is built for customer experience programs
- Watch out: Feedback Management and AI Feedback Intelligence are separate plans
Good to know
Good for
- Customer experience teams measuring NPS and CSAT across channels
- Retail and location-based businesses collecting in-person feedback
- Teams that want survey data and support tickets analyzed together
Worth knowing
- No prices are published; plans are quoted by the sales team.
- The page says survey pricing follows the number of responses and AI pricing follows data credits.
- Feedback Management and AI Feedback Intelligence are separate plans that can be bundled.
- It is built for customer experience programs, not general-purpose form building.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
Zonka Feedback's current pricing could not be confirmed from its own site.
No price is published; plans are quoted by the sales team, by responses and data credits.
We could not confirm Zonka Feedback’s current prices from its own site, so this guide lists no plans. zonkafeedback.com has them.
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
3
Places it runs: Web, iOS and Android
Customer feedback surveys with AI analysis of what people say. Here is what it does, as its own site describes it, and what it covers: public API, AI features, workflow automation, forms, surveys, reports.
Multichannel surveys, NPS, CSAT and CES, case management and regional hosting.
- Multichannel surveys
- Surveys go out by email, SMS and WhatsApp, appear on websites and in products, and run offline on Android or iOS devices used as kiosks.
- NPS, CSAT and CES
- Templates and reporting cover the standard customer experience metrics, with dashboards and digest emails.
- Case management
- Feedback can be turned into cases that are assigned and tracked to resolution, with alerts and automated follow-ups.
- AI Feedback Intelligence
- A separate product that unifies feedback from surveys, tickets and reviews and analyzes themes, sentiment and trends. Priced separately from surveys.
- Integrations
- Connects to CRMs, helpdesks and collaboration tools, and to Zapier, Make and webhooks for anything else.
- Regional data hosting
- Data can be stored in the US, Europe, Australia or India, and the company says it is ISO 27001:2022 certified.
Where it runs
- Web
- iOS
- Android
What it works with
- Salesforce
- HubSpot
- Zendesk
- Intercom
- Slack
- Jira
- Zapier
- Make
Zonka Feedback is made by Zonka Feedback.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
56/148
Other form and survey tools it is graded above
Zonka Feedback's GPA of 2.2 is higher than 56 of the 148 other form and survey tools we grade, and level with 31.
It stands best on platforms and integrations (B, above 46 of 148) and worst on features (C, above 5).
Each grade against the category
Every bar is all 149 form and survey tools we grade, cut by the letter each got. Zonka Feedback’s own letter is outlined.
- CValue for moneyAbove 35 of 148
- CFree plan and trialAbove 32 of 148
- CFeaturesAbove 5 of 148
- CEase of useAbove 7 of 148
- BPlatforms and integrationsAbove 46 of 148
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Zonka Feedback you would be making connections to other products, each kept working as those products change. That is not a weekend's work, with an AI app builder or without one.
What you could make
- Surveys, forms and reports: an app builder makes these well.
What you could not
- Connections to other products, each kept working as those products change.
- A real app for iOS and Android. Something home-made would be a web page.
- AI features, unless you pay a model provider for each request yourself.
- Sharing with other people, which means accounts and invitations.
What this rests on. Zonka Feedback’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Survicate, SurveySparrow, Qualtrics, QuestionPro and Alchemer
The 5 tools Zonka Feedback is most often weighed against, with where each one differs from it.
- 2.2GPA
Survicate
Free trial · from $56/mo
Customer feedback surveys for email, web and mobile apps.
- Only Zonka Feedback lists iOS and Android apps.
- Zonka Feedback also covers workflow automation and forms.
- Survicate also covers templates.
- 2.4GPA
SurveySparrow
Free plan · from $19/mo
Chat-style survey and customer feedback platform with AI analysis.
- SurveySparrow has a free plan. Zonka Feedback does not, though it has a free trial.
- SurveySparrow also covers templates.
- 2.2GPA
Qualtrics
Free plan · from $420/mo
Survey and experience research platform with a free account.
- Qualtrics has a free plan. Zonka Feedback does not, though it has a free trial.
- Only Zonka Feedback lists iOS and Android apps.
- Zonka Feedback also covers workflow automation.
- 2.4GPA
QuestionPro
Free plan · from $99/mo
Survey and market research platform with a free plan.
- QuestionPro has a free plan. Zonka Feedback does not, though it has a free trial.
- Zonka Feedback also covers workflow automation and forms.
- QuestionPro also covers templates.
- 2.4GPA
Alchemer
Free plan · from $315/yr
Survey platform with advanced logic and market research questions.
- Alchemer has a free plan. Zonka Feedback does not, though it has a free trial.
- Only Zonka Feedback lists iOS and Android apps.
- Zonka Feedback also covers forms.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
11
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Zonka Feedback free?
No, Zonka Feedback is a paid product, but you can try it first. 14-day free trial.
What platforms does Zonka Feedback work on?
Zonka Feedback is available on Web, iOS and Android.
Does Zonka Feedback have a Windows app?
No Windows app was listed when its pages were read on Nov 12, 2026. Zonka Feedback is listed for Web, iOS and Android.
Does Zonka Feedback have a macOS app?
No macOS app was listed when its pages were read on Nov 12, 2026. Zonka Feedback is listed for Web, iOS and Android.
Is Zonka Feedback open source?
Zonka Feedback is not described as open source on its own site, as read on Nov 12, 2026.
Does Zonka Feedback have an API?
Yes. Zonka Feedback offers a public API, according to its own site.
What does Zonka Feedback integrate with?
Zonka Feedback's listing names Salesforce, HubSpot, Zendesk, Intercom, Slack, Jira, Zapier and Make.
Who makes Zonka Feedback?
Zonka Feedback is made by a company of the same name.
What are the alternatives to Zonka Feedback?
The closest alternatives to Zonka Feedback in our directory are Survicate, SurveySparrow, Qualtrics, QuestionPro and Alchemer.
How does Zonka Feedback compare with other form and survey tools?
Zonka Feedback's GPA of 2.2 is higher than 56 of the 148 other form and survey tools we grade, and level with 31.
Could I make my own version of Zonka Feedback?
To replace Zonka Feedback you would be making connections to other products, each kept working as those products change.
Where this guide comes from
The prices, plans, platforms and features were read from Zonka Feedback’s own pages on Nov 12, 2026, and the grades were given on Nov 12, 2026. Graded from this listing, whose facts were read from Zonka Feedback's own pages on 12 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Zonka Feedback. Prices change, so check zonkafeedback.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
7,721
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
7,721
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Zonka Feedback, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/zonka-feedback
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Zonka Feedback: The Insider's Guide", checked Nov 12, 2026. https://toolgpa.com/tools/zonka-feedback
Know someone choosing between form and survey tools?
Send them this guide: toolgpa.com/tools/zonka-feedback/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded form and survey tools after Zonka Feedback, each with an Insider's Guide of its own.
- Forms & Surveys Insider's GuideEvery one of the 149 form and survey tools we grade, compared
- Formester Insider's GuideForm builder with unlimited forms and responses on the free plan3.2 GPA
- Formgrid Insider's GuideForm builder with unlimited forms and responses on the free plan3.2 GPA
- Google Forms Insider's GuideForm, survey and quiz builder that comes with a Google Account3.2 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Zonka Feedback’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Zonka Feedback is a trademark of its owner, and this guide is not made, paid for or approved by Zonka Feedback. Prices and plans change: check zonkafeedback.com before you buy.