Survicate vs Zonka Feedback (2026): which should you pick?
As of Nov 12, 2026, Survicate and Zonka Feedback share a 2.2 GPA, neither has a free plan and their prices can't be set side by side, so the choice depends on whether you care more about features, where Survicate grades higher, or value for money, where Zonka Feedback does.
Checked Nov 9, 2026 and Nov 12, 2026 · graded Oct 10, 2026 and Nov 12, 2026 by ToolGPA
They get the same grade on the free plan, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Survicate
Customer feedback surveys for email, web and mobile apps
Zonka Feedback
Customer feedback surveys with AI analysis of what people say
Which one is for you
Pick Survicate if
- Fits if you're a product team running surveys inside your app or website
- Works for customer experience teams tracking NPS, CSAT and CES alongside support tickets
Look elsewhere if
- Pricey if you collect lots of answers, since 100 responses a month already costs $56 and 1,500 costs $289
- Not for you if you want a free plan, as there's only a 10-day trial that stops at 25 responses
- Watch out: monthly Starter keeps the Survicate branding, allows 2 active surveys and charges $0.39 to $0.89 per extra response
- Skip it if you need webhooks, the Export API or Salesforce on a small budget, because those need Pro, from $349 a month
- Watch out: SAML SSO is Enterprise only, from $569 a month on an annual commitment
Pick Zonka Feedback if
- Fits if you run NPS or CSAT surveys for customers in stores or by email
- Works for support teams that want feedback tied to Zendesk or Salesforce
Look elsewhere if
- Skip it if you want to see a price, because plans are quoted by sales
- Watch out: survey pricing follows responses and AI pricing follows data credits, so costs can climb
- Too light for general forms, as it is built for customer experience programs
- Watch out: Feedback Management and AI Feedback Intelligence are separate plans
How we grade them
| 2.2GPASurvicateFair | 2.2GPAZonka FeedbackFair | |
|---|---|---|
| Value for money | D$56 a month billed annually buys 100 responses, against a $24 middle for this whole category. At 1,500 responses it's $289, monthly Starter is $89 with up to $0.89 per extra response, and webhooks and the Export API wait for Pro from $349. | CNo price is published; plans are quoted by the sales team, by responses and data credits. |
| Free plan and trial | CNo free plan at all. The 10-day trial needs no card but stops at 25 survey responses and 100 data points, so it's a look around rather than a full run. | C14-day free trial, no free plan. The page does not say whether a card is needed. |
| Features | BIt covers the survey job completely: by email and link, as website pop-ups, inside a web product, in kiosk mode or through iOS and Android SDKs, on every plan, with targeting and AI drafting. The Research Hub also pulls in tickets, reviews and call transcripts. | CMultichannel surveys, NPS, CSAT and CES, case management and regional hosting. AI Feedback Intelligence is a separate plan, and it isn't a general form builder. |
| Ease of use | CNo store rating on record, and in-app surveys mean an SDK in your product plus targeting rules and attributes to define. The AI drafting questions from a goal is the easy part. | CNo store rating on record. Surveys and cases have to be set up for each channel. |
| Platforms and integrations | BWeb with SDKs for putting surveys inside iOS and Android apps, and Slack, Jira, Zendesk and Zapier on every plan. HubSpot and Google Sheets start on Growth, Salesforce and the Export API on Pro. | BWeb, iOS and Android, with Salesforce, HubSpot, Zendesk, Intercom, Slack, Jira, Zapier and Make. |
| Best for | customer feedback across web, email and apps | customer feedback surveys with NPS and CSAT |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Survicate and Zonka Feedback. How we grade
Where they differ
- Survicate also covers templates.
- Zonka Feedback also covers workflow automation and forms.
At a glance
| Survicate | Zonka Feedback | |
|---|---|---|
| Pricing | Free trial | Free trial |
| Starts at | $56 per month, billed annually (100 responses a month) | Not published |
| Free plan | None | None |
| Free trial | 10-day free trial, no card required, limited to 25 survey responses and 100 data points | 14-day free trial |
| Web | ||
| iOS | ||
| Android | ||
| Made by | Survicate S.A. | Zonka Feedback |
| Price read from | survicate.com | Not confirmed |
| Checked | Nov 9, 2026 | Nov 12, 2026 |
Worth knowing
Survicate
- There is no free plan on the pricing page: the 10-day trial stops at 25 survey responses.
- Prices rise with response volume, and the monthly Starter plan charges $0.39 to $0.89 for each response over its limit.
- Starter keeps Survicate branding and allows 2 active surveys; removing the branding starts on Growth, which is billed annually.
- Webhooks, the Export API, custom CSS and Salesforce need Pro, and SAML SSO is Enterprise only.
Zonka Feedback
- No prices are published; plans are quoted by the sales team.
- The page says survey pricing follows the number of responses and AI pricing follows data credits.
- Feedback Management and AI Feedback Intelligence are separate plans that can be bundled.
- It is built for customer experience programs, not general-purpose form building.
Key features
Survicate
- Multichannel surveys
- Run surveys by email and link, as website pop-ups, inside a web product, in kiosk mode or in iOS and Android apps through an SDK. Every plan covers these.
- Research Hub
- An AI repository that collects feedback from surveys, support tickets, reviews and transcripts, and answers questions about it in a chat.
- Targeting
- Show surveys on chosen pages or to identified users on any plan. Attribute targeting starts on Growth; event targeting and A/B testing need Pro.
- AI survey creation and analysis
- AI drafts questions from a goal and tags open-text answers on every plan. Topic and sentiment categorization and AI follow-up questions start on Growth.
- Integrations
- Slack, Jira, Zendesk and Zapier are on every plan, HubSpot, Intercom and Google Sheets start on Growth, and Salesforce, Amplitude and Mixpanel need Pro.
- Dashboards and reports
- Growth includes 1 dashboard and scheduled email reports, and Pro has 10 dashboards. The Starter plan has no dashboards.
Zonka Feedback
- Multichannel surveys
- Surveys go out by email, SMS and WhatsApp, appear on websites and in products, and run offline on Android or iOS devices used as kiosks.
- NPS, CSAT and CES
- Templates and reporting cover the standard customer experience metrics, with dashboards and digest emails.
- Case management
- Feedback can be turned into cases that are assigned and tracked to resolution, with alerts and automated follow-ups.
- AI Feedback Intelligence
- A separate product that unifies feedback from surveys, tickets and reviews and analyzes themes, sentiment and trends. Priced separately from surveys.
- Integrations
- Connects to CRMs, helpdesks and collaboration tools, and to Zapier, Make and webhooks for anything else.
- Regional data hosting
- Data can be stored in the US, Europe, Australia or India, and the company says it is ISO 27001:2022 certified.
Plans
Survicate
Growth$56
per month, billed annually; rises with response volume
From 100 responses a month ($56) to 1,500 ($289), with unlimited active surveys, 10 seats, branding removal, multilingual surveys and 1 dashboard.
Starter$89
per month, billed monthly; rises with response volume
Monthly commitment from 100 responses a month ($89) to 500 ($279), with 2 active surveys, 5 seats, 25 integrations and per-response overage fees.
Pro$349
per month, starting price on an annual commitment
Custom yearly pool of responses and custom seats, plus advanced display logic, custom CSS and domain, A/B testing, webhooks and the Export API.
Enterprise$569
per month, starting price on an annual commitment
Everything in Pro, plus SAML SSO, access logs, HIPAA and DORA coverage, custom legal terms and a dedicated customer success manager.
Zonka Feedback
Pricing could not be confirmed. See zonkafeedback.com.
Ways to pay less
Survicate
- Annual discount
Lower rate on the annual Growth plan
At 100 responses a month, the annual Growth plan is $56 per month against $89 on the monthly Starter plan; at 500 responses it is $169 against $279. Growth also includes more features.
Zonka Feedback
No public discounts listed.
Common questions
Which is cheaper, Survicate or Zonka Feedback?
As of Nov 12, 2026, Survicate starts at $56 per month, billed annually (100 responses a month), and Zonka Feedback has no price we could confirm.
Which has a free plan, Survicate or Zonka Feedback?
As of Nov 12, 2026, neither Survicate nor Zonka Feedback has a free plan. Both have a free trial.
Which platforms do Survicate and Zonka Feedback run on?
As of Nov 12, 2026, only Zonka Feedback lists iOS and Android apps. Both list a web app. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.