Nicereply vs SurveySparrow (2026): which should you pick?

Pick Nicereply if

• Fits if your support team runs on Zendesk, Front or Help Scout
• Works for small support teams under 100 responses a month

Look elsewhere if

• Pricey if you grow, since responses and users are the only things that change and volume climbs tiers quickly
• Skip it if you want a free plan, because there isn't one
• Watch out: Starter is capped at 100 responses and 3 users a month
• Not for you if you want general survey building, as this is support-feedback only

Pick SurveySparrow if

• Fits if you want a survey that reads like a chat rather than a form
• Works for customer experience teams running NPS, CSAT and CES surveys

Look elsewhere if

• Tight if you stay free: 1 user, 3 active surveys, 10 questions each, 75 responses a quarter and no skip logic or embed
• Pricey if you add people, as Basic and Starter cover 1 user and extra users are $49 each a month
• Pricey if you want your own branding, matrix questions or webhooks, which start at Business at $79 a month billed yearly
• Not for you if you want to pay month by month, since billing is quarterly or yearly only
• Watch out: custom CSS, offline mode, SMS, WhatsApp and Salesforce need Enterprise, and the trial stops at 50 responses

Nicereply

• There is no free plan; the entry price covers only 100 responses and 3 users a month.
• Responses and users are the only things that change between plans, so volume pushes you up a tier quickly.
• More seats, more responses or enterprise terms are quoted separately.
• It focuses on support-conversation feedback rather than general-purpose survey building.

SurveySparrow

• The free plan stops at 75 responses per quarter, 3 active surveys and 10 questions per survey, with no display or skip logic.
• Plans are billed quarterly or yearly; the pricing page offers no month-to-month billing.
• Basic and Starter include 1 user and Business 3; additional users are a $49 per user / month add-on.
• Custom branding and webhooks start at Business; custom CSS, offline mode, SMS, WhatsApp and Salesforce need Enterprise.

Nicereply

CSAT, CES and NPS

Customer satisfaction, effort and Net Promoter surveys, with smiley, thumbs, 5-star and 10-star rating styles.

Ways to send surveys

In-signature email surveys, post-resolution emails, link surveys and website pop-up surveys on every plan.

Help desk integrations

Connects with Zendesk, Front, LiveAgent, Freshdesk, Aircall, Pipedrive, Help Scout and Kustomer, plus Zapier and an API.

Feedback analytics

Nicereply Feedback Analytics is included on every plan, and a separate Customer Happiness Benchmark tool compares CSAT, CES or NPS scores.

Custom survey design

Survey look and wording can be customized, and the number of active surveys is unlimited on all plans.

SurveySparrow

Chat, classic and single-page surveys

Every plan can build a survey as a chat-style conversation, a classic survey or a single page, starting from more than 1,000 templates.

Logic and question types

Display and skip logic start on Basic. Matrix, rank order and constant sum questions need Business, and heatmap questions are Enterprise only.

Distribution channels

Share by link, email, Slack or Microsoft Teams on any plan. Web embeds and QR codes start on Basic; SMS, WhatsApp and the mobile SDK are Enterprise.

Workflows and ticketing

From Business, custom workflows and webhooks act on responses, and feedback can be turned into tickets with assignment rules and SLA settings.

AI follow-ups and analysis

Echo agents ask respondents follow-up questions, and CogniVue groups feedback into themes and sentiment. Key driver analysis is listed under Enterprise.

SurveySparrow Go mobile app

A companion app for Android and iOS that creates, shares and tracks surveys from a phone and can run as an offline survey kiosk.

Nicereply

• Starter$59

  per month, billed annually ($79 billed monthly)

  100 responses a month and 3 users, with every survey type and integration.

• Essential$119

  per month, billed annually ($149 billed monthly)

  250 responses a month and 10 users.

• Growth$239

  per month, billed annually ($299 billed monthly)

  1,000 responses a month and 25 users.

• Business$359

  per month, billed annually ($449 billed monthly)

  2,500 responses a month and 50 users.

SurveySparrow

• Free$0

  1 user, 3 active surveys, 10 questions per survey and 75 responses per quarter, shared by link, email, Slack or Microsoft Teams.

• Basic$19

  per month, billed yearly; $39 per month billed quarterly

  1 user and 2,500 responses a year (600 a quarter on quarterly billing), with display and skip logic, web embed, QR codes and payment questions.

• Starter$39

  per month, billed yearly; $59 per month billed quarterly

  1 user and 15,000 responses a year (3,600 a quarter on quarterly billing), plus email embed, manual translation, redirects and HubSpot.

• Business$79

  per month, billed yearly; $149 per month billed quarterly

  3 users and 36,000 responses a year (9,000 a quarter on quarterly billing), plus custom branding, matrix questions, custom workflows and webhooks.

• EnterpriseCustom

  3 or more users with custom limits, custom CSS, auto-translation, offline mode, SMS and WhatsApp distribution, audit logs and HIPAA compliance.

Nicereply

• Annual discount

  20% off with annual billing

  Nicereply's pricing page lists a 20% discount for annual billing and shows the yearly saving on each plan, for example $240 a year on Starter.

SurveySparrow

• Annual discount

  Lower monthly rate with yearly billing

  Billed yearly, Basic is $19 per month against $39 billed quarterly, Starter $39 against $59 and Business $79 against $149. Response allowances differ between the two terms.

• Other savings

  CX Day Sale: 25% off yearly Starter and Business

  The pricing page shows the yearly Starter and Business prices reduced by 25% during a CX Day Sale. The page's sale data gives an end date of October 9, 2026.

• Startups

  $2,000 of credit for $500 for startups

  Registered startups up to two years old with 50 or fewer employees can buy $2,000 of credit for $500. Credits expire after 18 months and do not cover Enterprise plans.

• Education

  50% off for students

  The pricing page advertises 50% off for students under SurveySparrow for Education, arranged by contacting the company.

• Nonprofit

  15% off for NGOs

  The pricing page advertises 15% off for non-profit organizations, arranged by contacting the company.