AskNicely vs Nicereply (2026): which should you pick?

Pick AskNicely if

• Fits if you run a service business that wants staff leaderboards from feedback
• Works for teams that want reviews requested after each job

Look elsewhere if

• Skip it if you want to try it yourself, since there's no trial, only a demo
• Not for you if you need a price up front, as none is published
• Watch out: SSO costs $1,500 a year and NiceAI and reputation management are add-ons
• Tight if you're small: plans start at 500 responses a year, and a named success manager only comes above $9,600 a year

Pick Nicereply if

• Fits if your support team runs on Zendesk, Front or Help Scout
• Works for small support teams under 100 responses a month

Look elsewhere if

• Pricey if you grow, since responses and users are the only things that change and volume climbs tiers quickly
• Skip it if you want a free plan, because there isn't one
• Watch out: Starter is capped at 100 responses and 3 users a month
• Not for you if you want general survey building, as this is support-feedback only

AskNicely

• No prices are published; plans start from 500 responses a year and are quoted through sales.
• The vendor offers no free trial, only a personalized demo.
• SSO is an add-on at $1,500 a year, and NiceAI and reputation management are optional add-ons.
• Plans above $9,600 a year come with a named customer success manager.

Nicereply

• There is no free plan; the entry price covers only 100 responses and 3 users a month.
• Responses and users are the only things that change between plans, so volume pushes you up a tier quickly.
• More seats, more responses or enterprise terms are quoted separately.
• It focuses on support-conversation feedback rather than general-purpose survey building.

AskNicely

CSAT and NPS surveys

The Learn plan covers surveys, unlimited users, automated workflows, reports and leaderboards.

Feedback follow-up

The Grow plan adds assigning feedback to staff, AI-suggested responses and Slack and Microsoft Teams alerts.

Reviews and testimonials

Grow also lists a Google review manager, review requests and testimonial generation.

Coaching and goals

The Transform plan adds in-app and white-label surveys, unlimited API data extraction, CX goals and frontline coaching.

NiceAI add-on

NiceAI is a generative AI layer with a chat interface and AI agents, and it can be added to any plan.

Integrations by industry

Connectors cover CRMs such as Salesforce and HubSpot, Intercom, and tools for sectors like healthcare and pest control.

Nicereply

CSAT, CES and NPS

Customer satisfaction, effort and Net Promoter surveys, with smiley, thumbs, 5-star and 10-star rating styles.

Ways to send surveys

In-signature email surveys, post-resolution emails, link surveys and website pop-up surveys on every plan.

Help desk integrations

Connects with Zendesk, Front, LiveAgent, Freshdesk, Aircall, Pipedrive, Help Scout and Kustomer, plus Zapier and an API.

Feedback analytics

Nicereply Feedback Analytics is included on every plan, and a separate Customer Happiness Benchmark tool compares CSAT, CES or NPS scores.

Custom survey design

Survey look and wording can be customized, and the number of active surveys is unlimited on all plans.

AskNicely

Pricing could not be confirmed. See asknicely.com.

Nicereply

• Starter$59

  per month, billed annually ($79 billed monthly)

  100 responses a month and 3 users, with every survey type and integration.

• Essential$119

  per month, billed annually ($149 billed monthly)

  250 responses a month and 10 users.

• Growth$239

  per month, billed annually ($299 billed monthly)

  1,000 responses a month and 25 users.

• Business$359

  per month, billed annually ($449 billed monthly)

  2,500 responses a month and 50 users.

AskNicely

No public discounts listed.

Nicereply

• Annual discount

  20% off with annual billing

  Nicereply's pricing page lists a 20% discount for annual billing and shows the yearly saving on each plan, for example $240 a year on Starter.