AskNicely review (2026): is it worth it?
NPS and CSAT surveys with reviews and team coaching
Black Friday: is there a AskNicely sale?
AskNicely report card
Weak · out of 4.0 · graded Nov 13, 2026
Best for customer feedback for service businesses
AskNicely runs NPS and CSAT surveys, routes feedback to teams, asks for online reviews and shows leaderboards. No prices are published, plans start at 500 responses a year via sales, and it offers no trial, only a demo.
Who AskNicely is for
- Fits if you run a service business that wants staff leaderboards from feedback
- Works for teams that want reviews requested after each job
Who AskNicely is not for
- Skip it if you want to try it yourself, since there's no trial, only a demo
- Not for you if you need a price up front, as none is published
- Watch out: SSO costs $1,500 a year and NiceAI and reputation management are add-ons
- Tight if you're small: plans start at 500 responses a year, and a named success manager only comes above $9,600 a year
Why AskNicely gets a 1.8
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- CValue for moneyNo prices published; plans start at 500 responses a year and are quoted by sales. SSO is an add-on at $1,500 a year.
- FFree plan and trialNo free plan and no free trial; only a personalised demo.
- CFeaturesCSAT and NPS, follow-up routing, reviews, coaching and goals. But NiceAI, reputation management and SSO are paid add-ons.
- CEase of useNo store rating on record. Plans, routing and integrations need setting up.
- BPlatforms and integrationsWeb with Salesforce, HubSpot, Intercom, Teams and Slack.
What these grades rest on. Graded from this listing, whose facts were read from AskNicely's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
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<a href="https://toolgpa.com/tools/asknicely#review"><img src="https://toolgpa.com/badge/asknicely.svg" alt="AskNicely: 1.8 GPA on ToolGPA" width="196" height="56"></a>Where AskNicely stands among form and survey tools
AskNicely's GPA of 1.8 is higher than 8 of the 148 other form and survey tools we grade, and level with 17.
It stands best on platforms and integrations (B, above 46 of 148) and worst on free plan and trial (F, above 0).
Each grade against the category
Every bar is all 149 form and survey tools we grade, cut by the letter each got. AskNicely’s own letter is outlined.
- CValue for moneyAbove 35 of 148, level with 71
- FFree plan and trialAbove 0 of 148, level with 17
- CFeaturesAbove 5 of 148, level with 90
- CEase of useAbove 7 of 148, level with 135
- BPlatforms and integrationsAbove 46 of 148, level with 101
Keep AskNicely, or make your own?
Keep it
The plain part of AskNicely you could make: surveys, forms, reports and review collection. What surrounds it you could not. The 3 things listed below take a company, not a weekend.
That makes this kind of software worth paying for, not this one in particular: 123 of the 148 other form and survey tools grade higher.
What you could make
- Surveys, forms, reports and review collection: an app builder makes these well.
What you could not
- It plugs into other products, Salesforce, HubSpot and Intercom among them, and has an API.
- AI features, unless you pay a model provider for each request yourself.
- People on the other end: coaches. No app builder makes those.
What this rests on. AskNicely’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is AskNicely?
AskNicely is a customer experience platform for service businesses. It runs NPS and CSAT surveys, routes feedback to the right team, requests online reviews and shows results on leaderboards. Plans are priced by yearly response volume and sold through sales.
Worth knowing
- No prices are published; plans start from 500 responses a year and are quoted through sales.
- The vendor offers no free trial, only a personalized demo.
- SSO is an add-on at $1,500 a year, and NiceAI and reputation management are optional add-ons.
- Plans above $9,600 a year come with a named customer success manager.
Key features
- CSAT and NPS surveys
- The Learn plan covers surveys, unlimited users, automated workflows, reports and leaderboards.
- Feedback follow-up
- The Grow plan adds assigning feedback to staff, AI-suggested responses and Slack and Microsoft Teams alerts.
- Reviews and testimonials
- Grow also lists a Google review manager, review requests and testimonial generation.
- Coaching and goals
- The Transform plan adds in-app and white-label surveys, unlimited API data extraction, CX goals and frontline coaching.
- NiceAI add-on
- NiceAI is a generative AI layer with a chat interface and AI agents, and it can be added to any plan.
- Integrations by industry
- Connectors cover CRMs such as Salesforce and HubSpot, Intercom, and tools for sectors like healthcare and pest control.
AskNicely pricing
We could not confirm AskNicely’s current pricing from its own site, so we are not listing plans here. See asknicely.com for current prices.
Works with
AskNicely alternatives
- AskNicely vs Nicereply
Free trial · from $59/mo
- AskNicely vs Retently
Free trial · from $99/mo
- AskNicely vs Zonka Feedback
Free trial
- AskNicely vs Survicate
Free trial · from $56/mo
Common questions
Does AskNicely have an Android app?
No Android app was listed when its pages were read on Nov 13, 2026. AskNicely is listed for Web.
Does AskNicely have an iPhone app?
No iPhone app was listed when its pages were read on Nov 13, 2026. AskNicely is listed for Web.
Is AskNicely open source?
AskNicely is not described as open source on its own site, as read on Nov 13, 2026.
Does AskNicely have an API?
Yes. AskNicely offers a public API, according to its own site.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Nov 13, 2026.