QuestionPro vs Zoho Survey

QuestionPro

• Market researchers who need conjoint, MaxDiff or an audience panel
• Nonprofits, which can get a nonprofit license at no cost
• Field teams collecting survey responses without a connection

Zoho Survey

• Teams that already use Zoho CRM, Zoho Sheet or other Zoho apps
• Field surveys on tablets where there is no connection
• Single users who want unlimited responses on an annual plan

QuestionPro

• The free Essentials plan covers 1 user and 200 responses per survey.
• Paid plans are priced per user and billed annually; the pricing page shows no monthly option.
• Team Edition needs at least 5 users, and the Research Suite at least 10, with pricing on request.
• The customer experience and employee experience products are sold separately, with pricing on request.

Zoho Survey

• The free plan allows 10 questions and 100 responses per survey, with no skip logic, logo or XLS and CSV export.
• Free, Basic, Plus and Pro each include 1 user; only Enterprise has 3 users, user management and audit logs.
• Basic is sold on annual billing only, and monthly billing limits responses per survey to between 3,000 and 7,000 a month.
• Webhooks, white labeling and the Google Sheets, Zapier, Zoho CRM and Tableau integrations start at Pro.

QuestionPro

Survey builder with logic

Build surveys from 30 to 52 question types depending on the plan, with branching, piping, randomization and skip logic, and apply your own branding from the Advanced plan.

QuestionPro AI

A Survey Agent drafts a full survey, with questions, scales and logic, from a description. Smart Dashboards build a dashboard and an insight summary from the responses.

Reports and research methods

Reports include real-time shareable dashboards, and data exports to Excel, SPSS and CSV. Conjoint, MaxDiff and A/B testing are part of the Research Suite.

Offline survey app

The iOS and Android app collects responses without an internet connection and stores them on the device until they can be synced.

Multilingual surveys

Field the same survey in more than 100 languages, so respondents in each market can answer in their own language.

Integrations and API

Connect to Salesforce, HubSpot, Microsoft Dynamics, Google Sheets, Tableau and Power BI, or build on Zapier, webhooks and the QuestionPro API.

Zoho Survey

Survey builder and AI Survey Creator

Build from more than 30 question types and over 250 templates, or describe a survey and have the AI Survey Creator draft it. Both are on every plan.

Skip logic and scoring

Display, page and answer logic show or skip questions based on earlier answers, and scoring assigns points to responses. Both start on Plus.

Distribution channels

Send surveys by email, link, social media, website embed, pop-up or inside an email on every plan. SMS distribution starts on Plus.

Offline collection

An offline feedback app for iPad and Android tablets runs surveys in kiosk mode and uploads responses once a connection returns. Available from Basic.

Reports and analysis

Real-time reports are on every plan. Filters and sentiment analysis start on Basic, cross-tab and trend reports on Plus, and SPSS export on Pro.

White labeling and translation

Pro and Enterprise can host surveys on their own domain with a custom favicon and translate a survey into more than 90 languages.

QuestionPro

• Essentials$0

  1 user, 200 responses per survey and 30 question types, with basic surveys, logic, integrations and analysis.

• Advanced$99

  per user / month, billed annually

  1 user, 25,000 responses per year and 38 question types, with standard surveys, logic, integrations and analysis, plus branding.

• Team Edition$83

  per user / month, billed annually, 5-user minimum

  100,000 responses per year, 46 question types, collaboration, regional data centers and a dedicated account manager.

• Research SuiteCustom

  10 or more users with custom response pricing, 52 question types, and communities, audience and qualitative tools.

Zoho Survey

• Free$0

  1 user, unlimited surveys, 10 questions and 100 responses per survey, the AI Survey Creator and real-time responses.

• Basic$7.42

  per month, billed annually (no monthly billing)

  1 user, unlimited questions and 12,000 responses per survey a year, with logo and theme customization, offline collection and XLS and CSV export.

• Plus$25

  per month, billed annually ($35 billed monthly)

  1 user and unlimited responses on annual billing (3,000 per survey a month on monthly), plus skip logic, scoring, SMS and cross-tab reports.

• Pro$35

  per month, billed annually ($49 billed monthly)

  1 user, plus multilingual surveys, white labeling, webhooks, SPSS export and the Zoho CRM, Google Sheets, Zapier and Tableau integrations.

• Enterprise$75

  per month, billed annually ($109 billed monthly)

  3 users, with user management, departments, single sign-on, audit logs, priority support and personalized onboarding.

QuestionPro

• Nonprofit

  Free Nonprofit license

  Nonprofits can get the Nonprofit license, listed at $1,188 per year, for free in return for a backlink on their website. It covers one user and up to 10,000 responses.

• Education

  Discounted academic licenses

  Universities and colleges can buy a Survey & Analytics license at what QuestionPro calls a highly discounted price through its academic sales team. No figure is published.

Zoho Survey

• Annual discount

  Save up to 35% with yearly billing

  The pricing page advertises up to 35% off for yearly billing: Plus is $25 instead of $35 per month, Pro $35 instead of $49 and Enterprise $75 instead of $109.

• Nonprofit

  Discount for qualifying non-profits

  The pricing page says qualifying non-profit organizations can get a discount by emailing the Zoho Survey sales team. No percentage is published.