The Nicereply Insider’s Guide
Everything we know about Nicereply in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Nicereply
The Insider’s Guide
CSAT, NPS and CES surveys built for support teams
Every plan, grade, refund rule and rival among form and survey tools, read from Nicereply’s own pages.
Made by Nicereply · checked Nov 13, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Nicereply’s own pages, its app-store listings and our grades. Every fact in it is on Nicereply’s page too, where it is kept up to date. Checked Nov 13, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.0
GPA, above 26 of the 148 other form and survey tools we grade
Nicereply sends CSAT, NPS and customer effort surveys after support conversations, through email signatures, post-resolution emails, links and website pop-ups. It plugs into help desks such as Zendesk and Front, and plans are set by monthly responses and user seats.
To get you started, here are 9 things to know about Nicereply, taken from its own pages and our grades.
You connect your help desk and set up survey triggers.
- 1
Best for CSAT and NPS surveys after support chats
Nicereply sends CSAT, NPS and effort surveys after support conversations and plugs into help desks like Zendesk and Front.
- 2
Paid plans start at $59 a month
As its pricing page puts it: $59 per month, billed annually ($79 billed monthly).
- 3
You can try it first
14-day free trial with all features, no credit card required.
- 4
It runs on Web
Web.
- 5
CSAT, CES and NPS
Customer satisfaction, effort and Net Promoter surveys, with smiley, thumbs, 5-star and 10-star rating styles.
- 6
Ways to send surveys
In-signature email surveys, post-resolution emails, link surveys and website pop-up surveys on every plan.
- 7
Help desk integrations
Connects with Zendesk, Front, LiveAgent, Freshdesk, Aircall, Pipedrive, Help Scout and Kustomer, plus Zapier and an API.
- 8
A 2.0 GPA, above 26 of 148
That is against the other form and survey tools we grade, on value, the free plan, features, ease of use and platforms.
- 9
Keep it
To replace Nicereply you would be making connections to other products, each kept working as those products change. That is not a weekend's work, with an AI app builder or without one.
Nicereply at a glance
- Pricing
- Free trial, from $59 per month, billed annually ($79 billed monthly)
- Free plan
- No
- Free trial
- 14-day free trial with all features, no credit card required.
- Runs on
- Web
- Made by
- Nicereply
- Category
- Forms & Surveys
- Our grade
- 2.0 GPA, fair
The report card
Best for CSAT and NPS surveys after support chats
Nicereply sends CSAT, NPS and effort surveys after support conversations and plugs into help desks like Zendesk and Front. There's no free plan, and the entry plan covers only 100 responses and 3 users a month.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | D | Starter is $59 a month billed yearly for 3 users, so a team of five needs Essential at $119, which is the forms category's dearest-tenth start. |
| Free plan and trial | C | 14-day free trial with all features, no card. No free plan after that. |
| Features | C | CSAT, CES and NPS, several ways to send surveys, analytics and custom design. It focuses on support feedback and does that job fully, a smaller job than a general survey tool. |
| Ease of use | C | No store rating on record. You connect your help desk and set up survey triggers. |
| Platforms and integrations | B | Web with Zendesk, Front, LiveAgent, Freshdesk, Aircall, Help Scout and Kustomer. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Nicereply is for
- Fits if your support team runs on Zendesk, Front or Help Scout
- Works for small support teams under 100 responses a month
Who it is not for
- Pricey if you grow, since responses and users are the only things that change and volume climbs tiers quickly
- Skip it if you want a free plan, because there isn't one
- Watch out: Starter is capped at 100 responses and 3 users a month
- Not for you if you want general survey building, as this is support-feedback only
Good to know
Good for
- Customer support teams measuring CSAT per agent
- Teams running Zendesk, Front or Help Scout who want surveys triggered from tickets
- Small teams that want a flat plan price instead of per-response billing
Worth knowing
- There is no free plan; the entry price covers only 100 responses and 3 users a month.
- Responses and users are the only things that change between plans, so volume pushes you up a tier quickly.
- More seats, more responses or enterprise terms are quoted separately.
- It focuses on support-conversation feedback rather than general-purpose survey building.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$59
A month to start
Nicereply is a paid product with a free trial, starting at $59 per month, billed annually ($79 billed monthly).
Starter
$59
per month, billed annually ($79 billed monthly)
100 responses a month and 3 users, with every survey type and integration.
Essential
$119
per month, billed annually ($149 billed monthly)
250 responses a month and 10 users.
Growth
$239
per month, billed annually ($299 billed monthly)
1,000 responses a month and 25 users.
Business
$359
per month, billed annually ($449 billed monthly)
2,500 responses a month and 50 users.
Trying it first
14-day free trial with all features, no credit card required.
Read from nicereply.com on Nov 13, 2026.
Ways to pay less
Annual discount
20% off with annual billing
Nicereply's pricing page lists a 20% discount for annual billing and shows the yearly saving on each plan, for example $240 a year on Starter.
Stated on nicereply.com
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
1
Place it runs: Web
CSAT, NPS and CES surveys built for support teams. Here is what it does, as its own site describes it, and what it covers: public API, workflow automation, forms, surveys, reports.
CSAT, CES and NPS, several ways to send surveys, analytics and custom design.
- CSAT, CES and NPS
- Customer satisfaction, effort and Net Promoter surveys, with smiley, thumbs, 5-star and 10-star rating styles.
- Ways to send surveys
- In-signature email surveys, post-resolution emails, link surveys and website pop-up surveys on every plan.
- Help desk integrations
- Connects with Zendesk, Front, LiveAgent, Freshdesk, Aircall, Pipedrive, Help Scout and Kustomer, plus Zapier and an API.
- Feedback analytics
- Nicereply Feedback Analytics is included on every plan, and a separate Customer Happiness Benchmark tool compares CSAT, CES or NPS scores.
- Custom survey design
- Survey look and wording can be customized, and the number of active surveys is unlimited on all plans.
Where it runs
- Web
What it works with
- Zendesk
- Front
- LiveAgent
- Freshdesk
- Aircall
- Pipedrive
- Help Scout
- Kustomer
Nicereply is made by Nicereply.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
26/148
Other form and survey tools it is graded above
Nicereply's GPA of 2.0 is higher than 26 of the 148 other form and survey tools we grade, and level with 29.
It stands best on platforms and integrations (B, above 46 of 148) and worst on value for money (D, above 1).
Its paid plans start at $59 a month, against a middle price of $20 for the category: 89 of the 114 others that charge start lower.
On features, ease of use and platforms it scores 2.3 out of 4. 33 tools score higher and cost less.
Each grade against the category
Every bar is all 149 form and survey tools we grade, cut by the letter each got. Nicereply’s own letter is outlined.
- DValue for moneyAbove 1 of 148
- CFree plan and trialAbove 32 of 148
- CFeaturesAbove 5 of 148
- CEase of useAbove 7 of 148
- BPlatforms and integrationsAbove 46 of 148
Price against what you get
Each dot is one of 121 form and survey tools. Further left costs less; higher up scores better on features, ease of use and platforms. Nicereply is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Nicereply you would be making connections to other products, each kept working as those products change. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 93 of the 148 other form and survey tools grade higher. It costs $708 a year.
What you could make
- Surveys, forms and reports: an app builder makes these well.
What you could not
- Connections to other products, each kept working as those products change.
What this rests on. Nicereply’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Survicate, Zonka Feedback, AskNicely, Retently and SurveySparrow
The 5 tools Nicereply is most often weighed against, with where each one differs from it.
- 2.2GPA
Survicate
Free trial · from $56/mo
Customer feedback surveys for email, web and mobile apps.
- Nicereply also covers workflow automation and forms.
- Survicate also covers templates.
- 2.2GPA
Zonka Feedback
Free trial
Customer feedback surveys with AI analysis of what people say.
- Only Zonka Feedback lists iOS and Android apps.
- 1.8GPA
AskNicely
Paid
NPS and CSAT surveys with reviews and team coaching.
- Nicereply also covers workflow automation.
- AskNicely also covers review collection.
- 2.0GPA
Retently
Free trial · from $99/mo
- 2.4GPA
SurveySparrow
Free plan · from $19/mo
Chat-style survey and customer feedback platform with AI analysis.
- SurveySparrow has a free plan. Nicereply does not, though it has a free trial.
- Only SurveySparrow lists iOS and Android apps.
- SurveySparrow also covers templates.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
14
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Nicereply free?
No, Nicereply is a paid product, but you can try it first. 14-day free trial with all features, no credit card required.
How much does Nicereply cost?
Nicereply lists 4 plans. Starter: $59 per month, billed annually ($79 billed monthly).
What platforms does Nicereply work on?
Nicereply is available on Web.
Does Nicereply offer any discounts?
Nicereply publicly lists the following: 20% off with annual billing.
Does Nicereply have an Android app?
No Android app was listed when its pages were read on Nov 13, 2026. Nicereply is listed for Web.
Does Nicereply have an iPhone app?
No iPhone app was listed when its pages were read on Nov 13, 2026. Nicereply is listed for Web.
Is Nicereply open source?
Nicereply is not described as open source on its own site, as read on Nov 13, 2026.
Does Nicereply have an API?
Yes. Nicereply offers a public API, according to its own site.
What does Nicereply integrate with?
Nicereply's listing names Zendesk, Front, LiveAgent, Freshdesk, Aircall, Pipedrive, Help Scout and Kustomer.
Who makes Nicereply?
Nicereply is made by a company of the same name.
What are the alternatives to Nicereply?
The closest alternatives to Nicereply in our directory are Survicate, Zonka Feedback, AskNicely, Retently and SurveySparrow.
How does Nicereply compare with other form and survey tools?
Nicereply's GPA of 2.0 is higher than 26 of the 148 other form and survey tools we grade, and level with 29.
Is Nicereply good value for money?
ToolGPA grades Nicereply D for value for money. Its paid plans start at $59 a month, against a middle price of $20 for the category: 89 of the 114 others that charge start lower.
Could I make my own version of Nicereply?
To replace Nicereply you would be making connections to other products, each kept working as those products change.
Where this guide comes from
The prices, plans, platforms and features were read from Nicereply’s own pages on Nov 13, 2026, and the grades were given on Nov 13, 2026. Graded from this listing, whose facts were read from Nicereply's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Nicereply. Prices change, so check nicereply.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
7,721
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
7,721
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Nicereply, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/nicereply
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Nicereply: The Insider's Guide", checked Nov 13, 2026. https://toolgpa.com/tools/nicereply
Know someone choosing between form and survey tools?
Send them this guide: toolgpa.com/tools/nicereply/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded form and survey tools after Nicereply, each with an Insider's Guide of its own.
- Forms & Surveys Insider's GuideEvery one of the 149 form and survey tools we grade, compared
- Formester Insider's GuideForm builder with unlimited forms and responses on the free plan3.2 GPA
- Formgrid Insider's GuideForm builder with unlimited forms and responses on the free plan3.2 GPA
- Google Forms Insider's GuideForm, survey and quiz builder that comes with a Google Account3.2 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Nicereply’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Nicereply is a trademark of its owner, and this guide is not made, paid for or approved by Nicereply. Prices and plans change: check nicereply.com before you buy.