KnoCommerce vs Zigpoll (2026): which should you pick?
As of Nov 13, 2026, Zigpoll grades higher than KnoCommerce: 2.2 against 1.8 out of 4.0.
Checked Nov 13, 2026 · graded Nov 13, 2026 by ToolGPA
Zigpoll grades higher on value for money and the free plan. They get the same grade on features, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
KnoCommerce
Post-purchase surveys and attribution for Shopify brands
Zigpoll
Post-purchase and on-site surveys for Shopify stores
Which one is for you
Pick KnoCommerce if
- Fits if you run a Shopify store and want to see how buyers found you
- Works for brands that want a benchmark against similar stores
Look elsewhere if
- Skip it if you want a free plan, as there is none
- Pricey if you need integrations, which start at Analyst for $119 a month
- Watch out: NPS surveys and warehouse sync are add-ons with extra fees on some plans
- Watch out: the page says annual billing saves 20% or more, its FAQ says 10%
Pick Zigpoll if
- Fits if you run a Shopify store and want to ask buyers how they found you
- Works for small stores under 50 survey responses a month
Look elsewhere if
- Tight if you get more than 50 responses a month, as Lite pauses your surveys
- Pricey if you grow: 200 responses is $29 and 600 is $97 a month
- Watch out: email and SMS sends have monthly allowances, and Lite has 100 emails and 5 SMS
- Not for you if you want general surveys beyond online stores
How we grade them
| 1.8GPAKnoCommerceWeak | 2.2GPAZigpollFair | |
|---|---|---|
| Value for money | DStarter is $19 a month, level with the middle of forms tools, but it lists no integrations. The 20-plus integrations sit on Analyst at $119 and Pro at $299. | CStandard is $29 a month on yearly billing for 200 responses, between the cheaper quarter and the middle of forms tools. Premium is $59, Advanced $97 and Premier $299. |
| Free plan and trial | DA 7-day trial on all plans, and the pricing page does not say no card is needed. No free plan. | CLite is free for good: unlimited surveys and team members, but 50 responses a month and surveys pause at the limit. |
| Features | CPost-purchase surveys, several question types, reports, audiences and Compass benchmarking. NPS and data sync cost extra on some plans, and the number of live surveys varies by plan. | CAttribution questions, popups, NPS, email and SMS surveys and AI summaries. It does that one job fully, and it is a smaller job than a general survey tool. API and MCP need Premium. |
| Ease of use | CNo store rating on record. Shopify install is quick, but you build and run each survey. | CNo store rating on record. Shopify installs in a click, but you still write the survey. |
| Platforms and integrations | BWeb only, with Shopify, Looker and BigQuery links. No desktop or phone app. | BWeb plus iOS and Android SDKs, with Shopify, Klaviyo, Mailchimp, Gorgias, HubSpot and Zapier links. No desktop app. |
| Best for | post-purchase surveys for Shopify stores | how-did-you-hear-about-us surveys for online stores |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: KnoCommerce and Zigpoll. How we grade
Price against what you get
KnoCommerce starts at $19 a month and scores 2.3 out of 4 on features, ease of use and platforms. Zigpoll starts at $29 a month and scores 2.3.
They score the same, and KnoCommerce starts $10 a month lower. Of the other form and survey tools on the chart, 13 score higher than KnoCommerce for less, and 27 score higher than Zigpoll for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- KnoCommerce also covers dashboards.
- Zigpoll also covers popups.
At a glance
| KnoCommerce | Zigpoll | |
|---|---|---|
| Pricing | Free trial | Free plan |
| Starts at | $19 per month, billed monthly | $29 per month, billed annually ($39 billed monthly) |
| Free plan | None | Lite plan: 50 survey responses a month, unlimited surveys and team members, 100 emails and 5 SMS a month. |
| Free trial | 7-day free trial on all plans | None listed |
| Web | ||
| Made by | KnoCommerce | Zigpoll |
| Price read from | knocommerce.com | zigpoll.com |
| Checked | Nov 13, 2026 | Nov 13, 2026 |
Worth knowing
KnoCommerce
- Plans are billed monthly with no long-term contract.
- NPS surveys and warehouse data sync are add-ons with extra fees on some plans.
- Starter lists no integrations on the pricing table; the table shows 20+ on higher plans.
- The page says annual billing saves 20% or more, while its FAQ says 10%; confirm with the vendor.
Zigpoll
- The Lite plan stops at 50 responses a month, and surveys pause when the limit is reached.
- Price rises with the monthly response allowance. The pricing page also lists Premium to Scale steps such as Growth at $149 and Scale at $187 a month, billed annually.
- Email and SMS sends have monthly allowances per plan; Lite includes 100 emails and 5 SMS.
- API and MCP access starts on the Premium plan.
Key features
KnoCommerce
- Post-purchase surveys
- Ask how customers found the store right after checkout, using attribution templates or your own questions.
- Question types
- Basic types on Starter, 12 additional types on Analyst and the full set, including image and video, on Pro.
- Reporting
- Responses break down into 60+ data points, with trend reports, pie charts and an order attribution report.
- Audiences
- Audience filters target surveys to customer segments; custom audiences combine criteria such as returning customers in the UK.
- Compass benchmarking
- A 15-question survey that compares a brand's results with aggregated data from other KNO customers.
Zigpoll
- Attribution surveys
- Post-purchase 'how did you hear about us' questions, with write-in answers and follow-ups sorted into channels.
- Several ways to ask
- On-site popups, exit-intent surveys, email and SMS surveys, shareable links with QR codes, and native iOS and Android SDKs.
- Shopify tie-in
- Targeting by customer and order, Shopify Flow triggers, discount code rewards, and answers synced to order and customer tags.
- AI analysis
- Automatic insights, a survey generator, open-ended response themes, and chat with your data. An MCP server works with Claude and ChatGPT.
- Survey builder
- NPS, CES and CSAT, ranking, matrix, image and file-upload questions, branching logic, A/B testing and auto-translation.
Plans
KnoCommerce
Starter$19
per month, billed monthly
1 live survey and basic question types, with no integrations.
Analyst$119
per month, billed monthly
2 live surveys, advanced question types and trend reports. The pricing page lists 20+ integrations.
Pro$299
per month, billed monthly
4 live surveys, all question types including image and video, and the FAQ points ad spend over $100k a month here.
Zigpoll
Lite$0
50 responses a month, 100 emails, 5 SMS, 25 AI analysis credits, unlimited surveys and team members.
Standard$29
per month for 200 responses, billed annually ($39 monthly)
2,500 emails, 250 SMS, 50 AI credits, white label support and a custom domain.
Premium$59
per month for 350 responses, billed annually ($79 monthly)
5,000 emails, 500 SMS, 100 AI credits, and API and MCP access.
Advanced$97
per month for 600 responses, billed annually ($129 monthly)
10,000 emails, 1,000 SMS, 150 AI credits and priority support.
Premier$299
per month, unlimited responses, billed annually ($399 monthly)
Unlimited responses, 50,000 emails, 4,000 SMS, 600 AI credits and a dedicated setup call.
EnterpriseCustom
Custom email and SMS volumes, SSO (SAML) and SCIM, a signed DPA, data warehouse sync and managed research.
Ways to pay less
KnoCommerce
- Annual discount
Annual billing discount
The FAQ offers 10% off for paying annually on request, while the plan table says to save 20% or more with annual billing.
- Other savings
50% off until the end of 2026
A banner offers new customers 50% off a KNO plan until the end of 2026; it has to be redeemed by chatting with the team.
Zigpoll
- Annual discount
Save 25% with annual billing
The pricing page says annual billing saves 25% on any paid plan; Standard is $29 a month billed yearly against $39 monthly.
Common questions
Which is cheaper, KnoCommerce or Zigpoll?
As of Nov 13, 2026, KnoCommerce is cheaper to start with: $19 a month, against $29 a month for Zigpoll. KnoCommerce starts at $19 per month, billed monthly, and Zigpoll starts at $29 per month, billed annually ($39 billed monthly).
Which has a free plan, KnoCommerce or Zigpoll?
As of Nov 13, 2026, only Zigpoll has a free plan. KnoCommerce does not, though it has a free trial.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.