KnoCommerce vs Survicate (2026): which should you pick?

Pick KnoCommerce if

• Fits if you run a Shopify store and want to see how buyers found you
• Works for brands that want a benchmark against similar stores

Look elsewhere if

• Skip it if you want a free plan, as there is none
• Pricey if you need integrations, which start at Analyst for $119 a month
• Watch out: NPS surveys and warehouse sync are add-ons with extra fees on some plans
• Watch out: the page says annual billing saves 20% or more, its FAQ says 10%

Pick Survicate if

• Fits if you're a product team running surveys inside your app or website
• Works for customer experience teams tracking NPS, CSAT and CES alongside support tickets

Look elsewhere if

• Pricey if you collect lots of answers, since 100 responses a month already costs $56 and 1,500 costs $289
• Not for you if you want a free plan, as there's only a 10-day trial that stops at 25 responses
• Watch out: monthly Starter keeps the Survicate branding, allows 2 active surveys and charges $0.39 to $0.89 per extra response
• Skip it if you need webhooks, the Export API or Salesforce on a small budget, because those need Pro, from $349 a month
• Watch out: SAML SSO is Enterprise only, from $569 a month on an annual commitment

KnoCommerce

• Plans are billed monthly with no long-term contract.
• NPS surveys and warehouse data sync are add-ons with extra fees on some plans.
• Starter lists no integrations on the pricing table; the table shows 20+ on higher plans.
• The page says annual billing saves 20% or more, while its FAQ says 10%; confirm with the vendor.

Survicate

• There is no free plan on the pricing page: the 10-day trial stops at 25 survey responses.
• Prices rise with response volume, and the monthly Starter plan charges $0.39 to $0.89 for each response over its limit.
• Starter keeps Survicate branding and allows 2 active surveys; removing the branding starts on Growth, which is billed annually.
• Webhooks, the Export API, custom CSS and Salesforce need Pro, and SAML SSO is Enterprise only.

KnoCommerce

Post-purchase surveys

Ask how customers found the store right after checkout, using attribution templates or your own questions.

Question types

Basic types on Starter, 12 additional types on Analyst and the full set, including image and video, on Pro.

Reporting

Responses break down into 60+ data points, with trend reports, pie charts and an order attribution report.

Audiences

Audience filters target surveys to customer segments; custom audiences combine criteria such as returning customers in the UK.

Compass benchmarking

A 15-question survey that compares a brand's results with aggregated data from other KNO customers.

Survicate

Multichannel surveys

Run surveys by email and link, as website pop-ups, inside a web product, in kiosk mode or in iOS and Android apps through an SDK. Every plan covers these.

Research Hub

An AI repository that collects feedback from surveys, support tickets, reviews and transcripts, and answers questions about it in a chat.

Targeting

Show surveys on chosen pages or to identified users on any plan. Attribute targeting starts on Growth; event targeting and A/B testing need Pro.

AI survey creation and analysis

AI drafts questions from a goal and tags open-text answers on every plan. Topic and sentiment categorization and AI follow-up questions start on Growth.

Integrations

Slack, Jira, Zendesk and Zapier are on every plan, HubSpot, Intercom and Google Sheets start on Growth, and Salesforce, Amplitude and Mixpanel need Pro.

Dashboards and reports

Growth includes 1 dashboard and scheduled email reports, and Pro has 10 dashboards. The Starter plan has no dashboards.

KnoCommerce

• Starter$19

  per month, billed monthly

  1 live survey and basic question types, with no integrations.

• Analyst$119

  per month, billed monthly

  2 live surveys, advanced question types and trend reports. The pricing page lists 20+ integrations.

• Pro$299

  per month, billed monthly

  4 live surveys, all question types including image and video, and the FAQ points ad spend over $100k a month here.

Survicate

• Growth$56

  per month, billed annually; rises with response volume

  From 100 responses a month ($56) to 1,500 ($289), with unlimited active surveys, 10 seats, branding removal, multilingual surveys and 1 dashboard.

• Starter$89

  per month, billed monthly; rises with response volume

  Monthly commitment from 100 responses a month ($89) to 500 ($279), with 2 active surveys, 5 seats, 25 integrations and per-response overage fees.

• Pro$349

  per month, starting price on an annual commitment

  Custom yearly pool of responses and custom seats, plus advanced display logic, custom CSS and domain, A/B testing, webhooks and the Export API.

• Enterprise$569

  per month, starting price on an annual commitment

  Everything in Pro, plus SAML SSO, access logs, HIPAA and DORA coverage, custom legal terms and a dedicated customer success manager.

KnoCommerce

• Annual discount

  Annual billing discount

  The FAQ offers 10% off for paying annually on request, while the plan table says to save 20% or more with annual billing.

• Other savings

  50% off until the end of 2026

  A banner offers new customers 50% off a KNO plan until the end of 2026; it has to be redeemed by chatting with the team.

Survicate

• Annual discount

  Lower rate on the annual Growth plan

  At 100 responses a month, the annual Growth plan is $56 per month against $89 on the monthly Starter plan; at 500 responses it is $169 against $279. Growth also includes more features.