The KnoCommerce Insider’s Guide
Everything we know about KnoCommerce in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
KnoCommerce
The Insider’s Guide
Post-purchase surveys and attribution for Shopify brands
Every plan, grade, refund rule and rival among form and survey tools, read from KnoCommerce’s own pages.
Made by KnoCommerce · checked Nov 13, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from KnoCommerce’s own pages, its app-store listings and our grades. Every fact in it is on KnoCommerce’s page too, where it is kept up to date. Checked Nov 13, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
1.8
GPA, above 8 of the 148 other form and survey tools we grade
KnoCommerce, branded KNO, runs post-purchase and NPS surveys on Shopify stores to show how customers found the brand. Plans differ by number of live surveys, question types and integrations. A Compass report compares a brand's answers with other KNO customers.
To get you started, here are 9 things to know about KnoCommerce, taken from its own pages and our grades.
NPS and warehouse sync are paid add-ons on some plans.
- 1
Best for post-purchase surveys for Shopify stores
KnoCommerce runs post-purchase and NPS surveys on Shopify and compares your answers with other brands in a Compass report.
- 2
Paid plans start at $19 a month
As its pricing page puts it: $19 per month, billed monthly.
- 3
You can try it first
7-day free trial on all plans
- 4
It runs on Web
Web.
- 5
Post-purchase surveys
Ask how customers found the store right after checkout, using attribution templates or your own questions.
- 6
Question types
Basic types on Starter, 12 additional types on Analyst and the full set, including image and video, on Pro.
- 7
Reporting
Responses break down into 60+ data points, with trend reports, pie charts and an order attribution report.
- 8
A 1.8 GPA, above 8 of 148
That is against the other form and survey tools we grade, on value, the free plan, features, ease of use and platforms.
- 9
Keep it
The plain part of KnoCommerce you could make: surveys and forms. What surrounds it you could not. The 2 things listed below take a company, not a weekend.
KnoCommerce at a glance
- Pricing
- Free trial, from $19 per month, billed monthly
- Free plan
- No
- Free trial
- 7-day free trial on all plans
- Runs on
- Web
- Made by
- KnoCommerce
- Category
- Forms & Surveys
- Our grade
- 1.8 GPA, weak
The report card
Best for post-purchase surveys for Shopify stores
KnoCommerce runs post-purchase and NPS surveys on Shopify and compares your answers with other brands in a Compass report. Plans are $19, $119 and $299 a month, billed monthly. NPS and warehouse sync are paid add-ons on some plans.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | D | Starter is $19 a month, level with the middle of forms tools, but it lists no integrations. The 20-plus integrations sit on Analyst at $119 and Pro at $299. |
| Free plan and trial | D | A 7-day trial on all plans, and the pricing page does not say no card is needed. No free plan. |
| Features | C | Post-purchase surveys, several question types, reports, audiences and Compass benchmarking. NPS and data sync cost extra on some plans, and the number of live surveys varies by plan. |
| Ease of use | C | No store rating on record. Shopify install is quick, but you build and run each survey. |
| Platforms and integrations | B | Web only, with Shopify, Looker and BigQuery links. No desktop or phone app. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who KnoCommerce is for
- Fits if you run a Shopify store and want to see how buyers found you
- Works for brands that want a benchmark against similar stores
Who it is not for
- Skip it if you want a free plan, as there is none
- Pricey if you need integrations, which start at Analyst for $119 a month
- Watch out: NPS surveys and warehouse sync are add-ons with extra fees on some plans
- Watch out: the page says annual billing saves 20% or more, its FAQ says 10%
Good to know
Good for
- Shopify brands that want attribution answers from customers
- Brands that want to compare their survey answers with similar stores
- Teams that prefer month-to-month plans
Worth knowing
- Plans are billed monthly with no long-term contract.
- NPS surveys and warehouse data sync are add-ons with extra fees on some plans.
- Starter lists no integrations on the pricing table; the table shows 20+ on higher plans.
- The page says annual billing saves 20% or more, while its FAQ says 10%; confirm with the vendor.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$19
A month to start
KnoCommerce is a paid product with a free trial, starting at $19 per month, billed monthly.
Starter
$19
per month, billed monthly
1 live survey and basic question types, with no integrations.
Analyst
$119
per month, billed monthly
2 live surveys, advanced question types and trend reports. The pricing page lists 20+ integrations.
Pro
$299
per month, billed monthly
4 live surveys, all question types including image and video, and the FAQ points ad spend over $100k a month here.
Trying it first
7-day free trial on all plans
Read from knocommerce.com on Nov 13, 2026.
Ways to pay less
Annual discount
Annual billing discount
The FAQ offers 10% off for paying annually on request, while the plan table says to save 20% or more with annual billing.
Stated on knocommerce.comOther savings
50% off until the end of 2026
A banner offers new customers 50% off a KNO plan until the end of 2026; it has to be redeemed by chatting with the team.
Stated on knocommerce.com
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
1
Place it runs: Web
Post-purchase surveys and attribution for Shopify brands. Here is what it does, as its own site describes it, and what it covers: public API, forms, surveys, dashboards.
Post-purchase surveys, several question types, reports, audiences and Compass benchmarking.
- Post-purchase surveys
- Ask how customers found the store right after checkout, using attribution templates or your own questions.
- Question types
- Basic types on Starter, 12 additional types on Analyst and the full set, including image and video, on Pro.
- Reporting
- Responses break down into 60+ data points, with trend reports, pie charts and an order attribution report.
- Audiences
- Audience filters target surveys to customer segments; custom audiences combine criteria such as returning customers in the UK.
- Compass benchmarking
- A 15-question survey that compares a brand's results with aggregated data from other KNO customers.
Where it runs
- Web
What it works with
- Shopify
- Looker
- BigQuery
KnoCommerce is made by KnoCommerce.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
8/148
Other form and survey tools it is graded above
KnoCommerce's GPA of 1.8 is higher than 8 of the 148 other form and survey tools we grade, and level with 17.
It stands best on platforms and integrations (B, above 46 of 148) and worst on value for money (D, above 1).
Its paid plans start at $19 a month, against a middle price of $20 for the category: 49 of the 114 others that charge start lower.
On features, ease of use and platforms it scores 2.3 out of 4. 13 tools score higher and cost less.
Each grade against the category
Every bar is all 149 form and survey tools we grade, cut by the letter each got. KnoCommerce’s own letter is outlined.
- DValue for moneyAbove 1 of 148
- DFree plan and trialAbove 18 of 148
- CFeaturesAbove 5 of 148
- CEase of useAbove 7 of 148
- BPlatforms and integrationsAbove 46 of 148
Price against what you get
Each dot is one of 121 form and survey tools. Further left costs less; higher up scores better on features, ease of use and platforms. KnoCommerce is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
The plain part of KnoCommerce you could make: surveys and forms. What surrounds it you could not. The 2 things listed below take a company, not a weekend.
That makes this kind of software worth paying for, not this one in particular: 123 of the 148 other form and survey tools grade higher. It costs $228 a year.
What you could make
- Surveys and forms: an app builder makes these well.
What you could not
- Connections that pull numbers from dozens of other services.
- It plugs into other products, Shopify, Looker and BigQuery among them, and has an API.
What this rests on. KnoCommerce’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Zigpoll, Fairing, Survicate and Typeform
The 4 tools KnoCommerce is most often weighed against, with where each one differs from it.
- 2.2GPA
Zigpoll
Free plan · from $29/mo
Post-purchase and on-site surveys for Shopify stores.
- Zigpoll has a free plan. KnoCommerce does not, though it has a free trial.
- KnoCommerce also covers dashboards.
- Zigpoll also covers popups.
- 2.4GPA
Fairing
Free plan · from $49/mo
Post-purchase attribution surveys for online stores.
- Fairing has a free plan. KnoCommerce does not, though it has a free trial.
- KnoCommerce also covers dashboards.
- 2.2GPA
Survicate
Free trial · from $56/mo
Customer feedback surveys for email, web and mobile apps.
- KnoCommerce also covers forms and dashboards.
- Survicate also covers templates and reports.
- 2.4GPA
Typeform
Free plan · from $28/mo
Form, survey and quiz builder with logic, AI and video questions.
- Typeform has a free plan. KnoCommerce does not, though it has a free trial.
- KnoCommerce also covers dashboards.
- Typeform also covers templates, workflow automation and reports.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
14
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is KnoCommerce free?
No, KnoCommerce is a paid product, but you can try it first. 7-day free trial on all plans.
How much does KnoCommerce cost?
KnoCommerce lists 3 plans. Starter: $19 per month, billed monthly.
What platforms does KnoCommerce work on?
KnoCommerce is available on Web.
Does KnoCommerce offer any discounts?
KnoCommerce publicly lists the following: Annual billing discount; 50% off until the end of 2026.
Does KnoCommerce have an Android app?
No Android app was listed when its pages were read on Nov 13, 2026. KnoCommerce is listed for Web.
Does KnoCommerce have an iPhone app?
No iPhone app was listed when its pages were read on Nov 13, 2026. KnoCommerce is listed for Web.
Is KnoCommerce open source?
KnoCommerce is not described as open source on its own site, as read on Nov 13, 2026.
Does KnoCommerce have an API?
Yes. KnoCommerce offers a public API, according to its own site.
What does KnoCommerce integrate with?
KnoCommerce's listing names Shopify, Looker and BigQuery. A listing names up to eight integrations, so it may connect to more.
Who makes KnoCommerce?
KnoCommerce is made by a company of the same name.
What are the alternatives to KnoCommerce?
The closest alternatives to KnoCommerce in our directory are Zigpoll, Fairing, Survicate and Typeform.
How does KnoCommerce compare with other form and survey tools?
KnoCommerce's GPA of 1.8 is higher than 8 of the 148 other form and survey tools we grade, and level with 17.
Is KnoCommerce good value for money?
ToolGPA grades KnoCommerce D for value for money. Its paid plans start at $19 a month, against a middle price of $20 for the category: 49 of the 114 others that charge start lower.
Could I make my own version of KnoCommerce?
The plain part of KnoCommerce you could make: surveys and forms. What surrounds it you could not.
Where this guide comes from
The prices, plans, platforms and features were read from KnoCommerce’s own pages on Nov 13, 2026, and the grades were given on Nov 13, 2026. Graded from this listing, whose facts were read from KnoCommerce's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by KnoCommerce. Prices change, so check knocommerce.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
7,721
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
7,721
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- KnoCommerce, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/knocommerce
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "KnoCommerce: The Insider's Guide", checked Nov 13, 2026. https://toolgpa.com/tools/knocommerce
Know someone choosing between form and survey tools?
Send them this guide: toolgpa.com/tools/knocommerce/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded form and survey tools after KnoCommerce, each with an Insider's Guide of its own.
- Forms & Surveys Insider's GuideEvery one of the 149 form and survey tools we grade, compared
- Formester Insider's GuideForm builder with unlimited forms and responses on the free plan3.2 GPA
- Formgrid Insider's GuideForm builder with unlimited forms and responses on the free plan3.2 GPA
- Google Forms Insider's GuideForm, survey and quiz builder that comes with a Google Account3.2 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what KnoCommerce’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. KnoCommerce is a trademark of its owner, and this guide is not made, paid for or approved by KnoCommerce. Prices and plans change: check knocommerce.com before you buy.