Feedbackly vs Zonka Feedback (2026): which should you pick?
As of Nov 13, 2026, Zonka Feedback grades higher than Feedbackly: 2.2 against 1.8 out of 4.0.
Checked Nov 12, 2026 and Nov 13, 2026 · graded Nov 12, 2026 and Nov 13, 2026 by ToolGPA
Zonka Feedback grades higher on value for money and the free plan. They get the same grade on features, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Feedbackly
Customer feedback surveys that also score customer emotions
Zonka Feedback
Customer feedback surveys with AI analysis of what people say
Which one is for you
Pick Feedbackly if
- Fits if you want feedback from an iPad terminal in a shop or office
- Works for teams that want NPS and its own happiness index in one place
Look elsewhere if
- Pricey if you start small: €199 a month and only 1 user on Single
- Watch out: response limits are per year, 5,000 on Single and 20,000 on Pro
- Watch out: SMS credit, AI analysis and API surveys cost extra
- Skip it if you want a free plan, since there's only a 14-day trial
Pick Zonka Feedback if
- Fits if you run NPS or CSAT surveys for customers in stores or by email
- Works for support teams that want feedback tied to Zendesk or Salesforce
Look elsewhere if
- Skip it if you want to see a price, because plans are quoted by sales
- Watch out: survey pricing follows responses and AI pricing follows data credits, so costs can climb
- Too light for general forms, as it is built for customer experience programs
- Watch out: Feedback Management and AI Feedback Intelligence are separate plans
How we grade them
| 1.8GPAFeedbacklyWeak | 2.2GPAZonka FeedbackFair | |
|---|---|---|
| Value for money | D€199 a month billed yearly for 1 user and 5,000 responses a year, above the forms category's dearest-tenth start of $119. | CNo price is published; plans are quoted by the sales team, by responses and data credits. |
| Free plan and trial | D14-day free trial. The page doesn't say whether a card is needed, and there's no free plan. | C14-day free trial, no free plan. The page does not say whether a card is needed. |
| Features | CMany survey channels, analytics and follow-up alerts. But AI analysis, SMS credit and API-triggered surveys cost extra. | CMultichannel surveys, NPS, CSAT and CES, case management and regional hosting. AI Feedback Intelligence is a separate plan, and it isn't a general form builder. |
| Ease of use | CNo store rating on record. Channels, touchpoints and terminals are things you set up. | CNo store rating on record. Surveys and cases have to be set up for each channel. |
| Platforms and integrations | BWeb and iPad terminals, with Slack, Teams, Salesforce, HubSpot, Pipedrive and Mailchimp. No desktop app. | BWeb, iOS and Android, with Salesforce, HubSpot, Zendesk, Intercom, Slack, Jira, Zapier and Make. |
| Best for | feedback by email, SMS, pop-up and iPad terminal | customer feedback surveys with NPS and CSAT |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Feedbackly and Zonka Feedback. How we grade
Where they differ
- Feedbackly also covers templates.
- Zonka Feedback also covers workflow automation.
At a glance
| Feedbackly | Zonka Feedback | |
|---|---|---|
| Pricing | Free trial | Free trial |
| Starts at | €199 per month, billed annually (€249 billed monthly) | Not published |
| Free plan | None | None |
| Free trial | 14-day free trial. | 14-day free trial |
| Web | ||
| iOS | ||
| Android | ||
| Made by | Feedbackly | Zonka Feedback |
| Price read from | feedbackly.com | Not confirmed |
| Checked | Nov 13, 2026 | Nov 12, 2026 |
Worth knowing
Feedbackly
- Prices are shown in euros, and the Single plan allows only 1 user.
- Response limits are per year (5,000 on Single, 20,000 on Pro); data over the limit is restricted until you upgrade.
- SMS surveys need extra SMS credit, and API integrations and survey triggering via integrations cost extra on Pro.
- AI analysis through Feedbackly IQ is an add-on, not part of the base plans.
Zonka Feedback
- No prices are published; plans are quoted by the sales team.
- The page says survey pricing follows the number of responses and AI pricing follows data credits.
- Feedback Management and AI Feedback Intelligence are separate plans that can be bundled.
- It is built for customer experience programs, not general-purpose form building.
Key features
Feedbackly
- Many survey channels
- Surveys go out by email, SMS, in-app, Slack, social media, a website pop-up or iPad and tablet terminals.
- Emotional Value Index
- Its EVI survey and analytics measure how customers feel about an experience; every plan includes it, and using it is optional.
- Analytics
- Survey analytics, text analytics, customer-journey views and root-cause analysis are included from the first plan.
- Notifications and follow-up
- Automated notifications alert a team to complaints; Pro adds promoter redirection for sending happy customers elsewhere.
- Feedbackly Terminal
- A physical feedback terminal can be leased from Feedbackly, or you can run the free iPad app on your own device.
- Add-ons and services
- Feedbackly IQ adds AI sentiment and category analysis, and consulting and CX Academy courses are sold alongside the software.
Zonka Feedback
- Multichannel surveys
- Surveys go out by email, SMS and WhatsApp, appear on websites and in products, and run offline on Android or iOS devices used as kiosks.
- NPS, CSAT and CES
- Templates and reporting cover the standard customer experience metrics, with dashboards and digest emails.
- Case management
- Feedback can be turned into cases that are assigned and tracked to resolution, with alerts and automated follow-ups.
- AI Feedback Intelligence
- A separate product that unifies feedback from surveys, tickets and reviews and analyzes themes, sentiment and trends. Priced separately from surveys.
- Integrations
- Connects to CRMs, helpdesks and collaboration tools, and to Zapier, Make and webhooks for anything else.
- Regional data hosting
- Data can be stored in the US, Europe, Australia or India, and the company says it is ISO 27001:2022 certified.
Plans
Feedbackly
Single€199
per month, billed annually (€249 billed monthly)
5,000 responses a year, unlimited touchpoints, 1 user and survey, text and EVI analytics.
Pro€399
per month, billed annually (€499 billed monthly)
20,000 responses a year, unlimited users, shareable dashboards, metadata analytics and two-way SMS surveys at extra cost.
CustomCustom
Unlimited responses, customizable dashboards, custom integrations and a personal success manager; quote only.
Zonka Feedback
Pricing could not be confirmed. See zonkafeedback.com.
Ways to pay less
Feedbackly
- Annual discount
Save 20% with annual billing
Feedbackly's pricing page shows a Save 20% badge on annual billing: €199 a month for Single instead of €249, and €399 instead of €499 for Pro.
Zonka Feedback
No public discounts listed.
Common questions
Which is cheaper, Feedbackly or Zonka Feedback?
As of Nov 13, 2026, Feedbackly starts at €199 per month, billed annually (€249 billed monthly), and Zonka Feedback has no price we could confirm.
Which has a free plan, Feedbackly or Zonka Feedback?
As of Nov 13, 2026, neither Feedbackly nor Zonka Feedback has a free plan. Both have a free trial.
Which platforms do Feedbackly and Zonka Feedback run on?
As of Nov 13, 2026, only Zonka Feedback lists an Android app. Both list a web app and an iOS app. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.