Feedbackly vs Survicate (2026): which should you pick?
As of Nov 13, 2026, Survicate grades higher than Feedbackly: 2.2 against 1.8 out of 4.0.
Checked Nov 9, 2026 and Nov 13, 2026 · graded Oct 10, 2026 and Nov 13, 2026 by ToolGPA
Survicate grades higher on the free plan and features. They get the same grade on value for money, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Feedbackly
Customer feedback surveys that also score customer emotions
Survicate
Customer feedback surveys for email, web and mobile apps
Which one is for you
Pick Feedbackly if
- Fits if you want feedback from an iPad terminal in a shop or office
- Works for teams that want NPS and its own happiness index in one place
Look elsewhere if
- Pricey if you start small: €199 a month and only 1 user on Single
- Watch out: response limits are per year, 5,000 on Single and 20,000 on Pro
- Watch out: SMS credit, AI analysis and API surveys cost extra
- Skip it if you want a free plan, since there's only a 14-day trial
Pick Survicate if
- Fits if you're a product team running surveys inside your app or website
- Works for customer experience teams tracking NPS, CSAT and CES alongside support tickets
Look elsewhere if
- Pricey if you collect lots of answers, since 100 responses a month already costs $56 and 1,500 costs $289
- Not for you if you want a free plan, as there's only a 10-day trial that stops at 25 responses
- Watch out: monthly Starter keeps the Survicate branding, allows 2 active surveys and charges $0.39 to $0.89 per extra response
- Skip it if you need webhooks, the Export API or Salesforce on a small budget, because those need Pro, from $349 a month
- Watch out: SAML SSO is Enterprise only, from $569 a month on an annual commitment
How we grade them
| 1.8GPAFeedbacklyWeak | 2.2GPASurvicateFair | |
|---|---|---|
| Value for money | D€199 a month billed yearly for 1 user and 5,000 responses a year, above the forms category's dearest-tenth start of $119. | D$56 a month billed annually buys 100 responses, against a $24 middle for this whole category. At 1,500 responses it's $289, monthly Starter is $89 with up to $0.89 per extra response, and webhooks and the Export API wait for Pro from $349. |
| Free plan and trial | D14-day free trial. The page doesn't say whether a card is needed, and there's no free plan. | CNo free plan at all. The 10-day trial needs no card but stops at 25 survey responses and 100 data points, so it's a look around rather than a full run. |
| Features | CMany survey channels, analytics and follow-up alerts. But AI analysis, SMS credit and API-triggered surveys cost extra. | BIt covers the survey job completely: by email and link, as website pop-ups, inside a web product, in kiosk mode or through iOS and Android SDKs, on every plan, with targeting and AI drafting. The Research Hub also pulls in tickets, reviews and call transcripts. |
| Ease of use | CNo store rating on record. Channels, touchpoints and terminals are things you set up. | CNo store rating on record, and in-app surveys mean an SDK in your product plus targeting rules and attributes to define. The AI drafting questions from a goal is the easy part. |
| Platforms and integrations | BWeb and iPad terminals, with Slack, Teams, Salesforce, HubSpot, Pipedrive and Mailchimp. No desktop app. | BWeb with SDKs for putting surveys inside iOS and Android apps, and Slack, Jira, Zendesk and Zapier on every plan. HubSpot and Google Sheets start on Growth, Salesforce and the Export API on Pro. |
| Best for | feedback by email, SMS, pop-up and iPad terminal | customer feedback across web, email and apps |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Feedbackly and Survicate. How we grade
Price against what you get
Feedbackly starts at about $222.32 a month and scores 2.3 out of 4 on features, ease of use and platforms. Survicate starts at $56 a month and scores 2.7.
Survicate scores higher and starts $166.32 a month lower. Of the other form and survey tools on the chart, 39 score higher than Feedbackly for less, and 5 score higher than Survicate for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Feedbackly also covers forms.
At a glance
| Feedbackly | Survicate | |
|---|---|---|
| Pricing | Free trial | Free trial |
| Starts at | €199 per month, billed annually (€249 billed monthly) | $56 per month, billed annually (100 responses a month) |
| Free plan | None | None |
| Free trial | 14-day free trial. | 10-day free trial, no card required, limited to 25 survey responses and 100 data points |
| Web | ||
| iOS | ||
| Made by | Feedbackly | Survicate S.A. |
| Price read from | feedbackly.com | survicate.com |
| Checked | Nov 13, 2026 | Nov 9, 2026 |
Worth knowing
Feedbackly
- Prices are shown in euros, and the Single plan allows only 1 user.
- Response limits are per year (5,000 on Single, 20,000 on Pro); data over the limit is restricted until you upgrade.
- SMS surveys need extra SMS credit, and API integrations and survey triggering via integrations cost extra on Pro.
- AI analysis through Feedbackly IQ is an add-on, not part of the base plans.
Survicate
- There is no free plan on the pricing page: the 10-day trial stops at 25 survey responses.
- Prices rise with response volume, and the monthly Starter plan charges $0.39 to $0.89 for each response over its limit.
- Starter keeps Survicate branding and allows 2 active surveys; removing the branding starts on Growth, which is billed annually.
- Webhooks, the Export API, custom CSS and Salesforce need Pro, and SAML SSO is Enterprise only.
Key features
Feedbackly
- Many survey channels
- Surveys go out by email, SMS, in-app, Slack, social media, a website pop-up or iPad and tablet terminals.
- Emotional Value Index
- Its EVI survey and analytics measure how customers feel about an experience; every plan includes it, and using it is optional.
- Analytics
- Survey analytics, text analytics, customer-journey views and root-cause analysis are included from the first plan.
- Notifications and follow-up
- Automated notifications alert a team to complaints; Pro adds promoter redirection for sending happy customers elsewhere.
- Feedbackly Terminal
- A physical feedback terminal can be leased from Feedbackly, or you can run the free iPad app on your own device.
- Add-ons and services
- Feedbackly IQ adds AI sentiment and category analysis, and consulting and CX Academy courses are sold alongside the software.
Survicate
- Multichannel surveys
- Run surveys by email and link, as website pop-ups, inside a web product, in kiosk mode or in iOS and Android apps through an SDK. Every plan covers these.
- Research Hub
- An AI repository that collects feedback from surveys, support tickets, reviews and transcripts, and answers questions about it in a chat.
- Targeting
- Show surveys on chosen pages or to identified users on any plan. Attribute targeting starts on Growth; event targeting and A/B testing need Pro.
- AI survey creation and analysis
- AI drafts questions from a goal and tags open-text answers on every plan. Topic and sentiment categorization and AI follow-up questions start on Growth.
- Integrations
- Slack, Jira, Zendesk and Zapier are on every plan, HubSpot, Intercom and Google Sheets start on Growth, and Salesforce, Amplitude and Mixpanel need Pro.
- Dashboards and reports
- Growth includes 1 dashboard and scheduled email reports, and Pro has 10 dashboards. The Starter plan has no dashboards.
Plans
Feedbackly
Single€199
per month, billed annually (€249 billed monthly)
5,000 responses a year, unlimited touchpoints, 1 user and survey, text and EVI analytics.
Pro€399
per month, billed annually (€499 billed monthly)
20,000 responses a year, unlimited users, shareable dashboards, metadata analytics and two-way SMS surveys at extra cost.
CustomCustom
Unlimited responses, customizable dashboards, custom integrations and a personal success manager; quote only.
Survicate
Growth$56
per month, billed annually; rises with response volume
From 100 responses a month ($56) to 1,500 ($289), with unlimited active surveys, 10 seats, branding removal, multilingual surveys and 1 dashboard.
Starter$89
per month, billed monthly; rises with response volume
Monthly commitment from 100 responses a month ($89) to 500 ($279), with 2 active surveys, 5 seats, 25 integrations and per-response overage fees.
Pro$349
per month, starting price on an annual commitment
Custom yearly pool of responses and custom seats, plus advanced display logic, custom CSS and domain, A/B testing, webhooks and the Export API.
Enterprise$569
per month, starting price on an annual commitment
Everything in Pro, plus SAML SSO, access logs, HIPAA and DORA coverage, custom legal terms and a dedicated customer success manager.
Ways to pay less
Feedbackly
- Annual discount
Save 20% with annual billing
Feedbackly's pricing page shows a Save 20% badge on annual billing: €199 a month for Single instead of €249, and €399 instead of €499 for Pro.
Survicate
- Annual discount
Lower rate on the annual Growth plan
At 100 responses a month, the annual Growth plan is $56 per month against $89 on the monthly Starter plan; at 500 responses it is $169 against $279. Growth also includes more features.
Common questions
Which is cheaper, Feedbackly or Survicate?
As of Nov 13, 2026, Survicate is cheaper to start with: $56 a month, against about $222.32 a month for Feedbackly. Feedbackly starts at €199 per month, billed annually (€249 billed monthly), and Survicate starts at $56 per month, billed annually (100 responses a month).
Which has a free plan, Feedbackly or Survicate?
As of Nov 13, 2026, neither Feedbackly nor Survicate has a free plan. Both have a free trial.
Which platforms do Feedbackly and Survicate run on?
As of Nov 13, 2026, only Feedbackly lists an iOS app. Both list a web app. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.