The Sunwave Insider’s Guide
Everything we know about Sunwave in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Sunwave
The Insider’s Guide
EMR, CRM and billing platform for behavioral health
Every plan, grade, refund rule and rival among therapy and clinic software, read from Sunwave’s own pages.
Made by Sunwave Health · checked Nov 13, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Sunwave’s own pages, its app-store listings and our grades. Every fact in it is on Sunwave’s page too, where it is kept up to date. Checked Nov 13, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
1.6
GPA, above 1 of the 60 other therapy and clinic software we grade
Sunwave Health sells an all-in-one platform for behavioral health operators: an EMR, an admissions and referral CRM, revenue cycle management, telehealth and alumni management. It includes an AI documentation tool called SIA. The site publishes no prices and routes buyers to a contact form.
To get you started, here are 7 things to know about Sunwave, taken from its own pages and our grades.
No store rating on record, and a clinic needs a rollout with the vendor.
- 1
Best for an EMR and CRM for behavioral health programs
Sunwave is an EMR, referral CRM and billing platform for behavioral health programs, with an AI documentation tool.
- 2
It runs on Web
Web.
- 3
Admissions and referral CRM
Inquiry and referral source tracking, field visit logging, an available bed board, marketing analytics and a Salesforce integration.
- 4
Behavioral health EMR
Records follow a patient across programs, levels of care and sites, with medication management, scheduling and telehealth.
- 5
SIA AI documentation
SIA generates progress notes and session summaries; the vendor says it is certified to the ISO 42001 standard for AI management.
- 6
A 1.6 GPA, above 1 of 60
That is against the other therapy and clinic software we grade, on value, the free plan, features, ease of use and platforms.
- 7
Keep it
To replace Sunwave you would be making insurance claims sent to payers through a clearinghouse. That is not a weekend's work, with an AI app builder or without one.
Sunwave at a glance
- Pricing
- Paid
- Free plan
- No
- Free trial
- None stated
- Runs on
- Web
- Made by
- Sunwave Health
- Category
- Therapy & Clinic Software
- Our grade
- 1.6 GPA, weak
The report card
Best for an EMR and CRM for behavioral health programs
Sunwave is an EMR, referral CRM and billing platform for behavioral health programs, with an AI documentation tool. No price is published, it is for treatment organizations not solo therapists, and the site says its products are mid-merger with Lightning Step.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | C | No price is published; the site points to a Let's Connect form, so it can't be set against the category. |
| Free plan and trial | F | No free plan and no trial on record, only a demo through the sales team. |
| Features | C | Admissions and referral CRM, behavioral health EMR, AI documentation, revenue cycle, telehealth and alumni management. Customer figures are the vendor's own. |
| Ease of use | C | No store rating on record, and a clinic needs a rollout with the vendor. |
| Platforms and integrations | C | Web only on the listing, with no desktop or phone app named. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Sunwave is for
- Fits if you run a substance use or eating disorder treatment center
- Works for multi-site operators that combine admissions, clinical and billing work
Who it is not for
- Not for you if you are a solo therapist, as it is built for treatment organizations
- Skip it if you want a price list, since the site only offers a contact form
- Watch out: Lightning Step and Sunwave Health combined in 2025, so product names may shift
- Watch out: figures like 40% less administrative time are vendor-reported customer results
Good to know
Good for
- Substance use and eating disorder treatment centers
- Multi-site behavioral health operators
- Teams combining admissions, clinical and billing work
Worth knowing
- No prices are published; the site directs visitors to a Let's Connect contact form.
- Built for treatment organizations and clinics, not solo therapists.
- The site says Lightning Step and Sunwave Health combined in 2025, so product names and packaging may shift.
- Figures such as 40% less administrative time are vendor-reported customer results.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
Sunwave's current pricing could not be confirmed from its own site.
No price is published; the site points to a Let's Connect form, so it can't be set against the category.
We could not confirm Sunwave’s current prices from its own site, so this guide lists no plans. sunwavehealth.com has them.
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
1
Place it runs: Web
EMR, CRM and billing platform for behavioral health. Here is what it does, as its own site describes it, and what it covers: AI features, clinical notes, insurance billing, telehealth, case management.
Admissions and referral CRM, behavioral health EMR, AI documentation, revenue cycle, telehealth and alumni management.
- Admissions and referral CRM
- Inquiry and referral source tracking, field visit logging, an available bed board, marketing analytics and a Salesforce integration.
- Behavioral health EMR
- Records follow a patient across programs, levels of care and sites, with medication management, scheduling and telehealth.
- SIA AI documentation
- SIA generates progress notes and session summaries; the vendor says it is certified to the ISO 42001 standard for AI management.
- Revenue cycle management
- Eligibility checks and verification of benefits, insurance claims, ACH payments and bulk actions, with error checks before submission.
- Telehealth and patient engagement
- Telehealth and patient engagement tools are listed as a separate product beside the EMR.
- Alumni management
- A product line for staying in touch with former patients after treatment.
Where it runs
- Web
What it works with
- Salesforce
Sunwave is made by Sunwave Health.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
1/60
Other therapy and clinic software it is graded above
Sunwave's GPA of 1.6 is higher than 1 of the 60 other therapy and clinic software we grade, and level with 13.
It stands best on value for money (C, above 10 of 60) and worst on free plan and trial (F, above 0).
Each grade against the category
Every bar is all 61 therapy and clinic software we grade, cut by the letter each got. Sunwave’s own letter is outlined.
- CValue for moneyAbove 10 of 60
- FFree plan and trialAbove 0 of 60
- CFeaturesAbove 0 of 60
- CEase of useAbove 0 of 60
- CPlatforms and integrationsAbove 0 of 60
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Sunwave you would be making insurance claims sent to payers through a clearinghouse. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 46 of the 60 other therapy and clinic software grade higher.
What you could make
- Clinical notes and case management: an app builder makes these well.
What you could not
- Insurance claims sent to payers through a clearinghouse.
- Video sessions that meet health privacy rules.
- AI features, unless you pay a model provider for each request yourself.
What this rests on. Sunwave’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Kipu, Qualifacts CareLogic, Welligent, Valant and ICANotes
The 5 tools Sunwave is most often weighed against, with where each one differs from it.
- 1.6GPA
Kipu
Paid
- 1.6GPA
Qualifacts CareLogic
Paid
Configurable behavioral health EHR for agencies and CCBHCs.
- Qualifacts CareLogic also covers reports.
- 1.8GPA
Welligent
Paid
Cloud EHR for behavioral health and human services agencies.
- Only Welligent lists iOS and Android apps.
- 1.8GPA
Valant
Paid
Behavioral health EHR for therapy and psychiatry practices.
- Sunwave also covers case management.
- Valant also covers forms and appointment booking.
- 2.2GPA
ICANotes
Free trial · from $35/mo
Behavioral health EHR with menu-driven notes.
- Sunwave also covers case management.
- ICANotes also covers templates and appointment booking.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
10
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Sunwave free?
No. Sunwave is a paid product.
What platforms does Sunwave work on?
Sunwave is available on Web.
Does Sunwave have an Android app?
No Android app was listed when its pages were read on Nov 13, 2026. Sunwave is listed for Web.
Does Sunwave have an iPhone app?
No iPhone app was listed when its pages were read on Nov 13, 2026. Sunwave is listed for Web.
Is Sunwave open source?
Sunwave is not described as open source on its own site, as read on Nov 13, 2026.
What does Sunwave integrate with?
Sunwave's listing names Salesforce. A listing names up to eight integrations, so it may connect to more.
Who makes Sunwave?
Sunwave is made by Sunwave Health.
What are the alternatives to Sunwave?
The closest alternatives to Sunwave in our directory are Kipu, Qualifacts CareLogic, Welligent, Valant and ICANotes.
How does Sunwave compare with other therapy and clinic software?
Sunwave's GPA of 1.6 is higher than 1 of the 60 other therapy and clinic software we grade, and level with 13.
Could I make my own version of Sunwave?
To replace Sunwave you would be making insurance claims sent to payers through a clearinghouse.
Where this guide comes from
The prices, plans, platforms and features were read from Sunwave’s own pages on Nov 13, 2026, and the grades were given on Nov 13, 2026. Graded from this listing, whose facts were read from Sunwave Health's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Sunwave Health. Prices change, so check sunwavehealth.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
7,721
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
7,721
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Sunwave, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/sunwave
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Sunwave: The Insider's Guide", checked Nov 13, 2026. https://toolgpa.com/tools/sunwave
Know someone choosing between therapy and clinic software?
Send them this guide: toolgpa.com/tools/sunwave/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded therapy and clinic software after Sunwave, each with an Insider's Guide of its own.
- Therapy & Clinic Software Insider's GuideEvery one of the 61 therapy and clinic software we grade, compared
- Halaxy Insider's GuideFree practice management software for health practitioners3.0 GPA
- SimplePractice Insider's GuidePractice management and EHR for private-practice therapists2.8 GPA
- Upheal Insider's GuideAI therapy notes, with an optional full practice EHR2.8 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Sunwave’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Sunwave is a trademark of its owner, and this guide is not made, paid for or approved by Sunwave Health. Prices and plans change: check sunwavehealth.com before you buy.