Sunwave review (2026): is it worth it?
EMR, CRM and billing platform for behavioral health
Black Friday: is there a Sunwave sale?
Sunwave report card
Weak · out of 4.0 · graded Nov 13, 2026
Best for an EMR and CRM for behavioral health programs
Sunwave is an EMR, referral CRM and billing platform for behavioral health programs, with an AI documentation tool. No price is published, it is for treatment organizations not solo therapists, and the site says its products are mid-merger with Lightning Step.
Who Sunwave is for
- Fits if you run a substance use or eating disorder treatment center
- Works for multi-site operators that combine admissions, clinical and billing work
Who Sunwave is not for
- Not for you if you are a solo therapist, as it is built for treatment organizations
- Skip it if you want a price list, since the site only offers a contact form
- Watch out: Lightning Step and Sunwave Health combined in 2025, so product names may shift
- Watch out: figures like 40% less administrative time are vendor-reported customer results
Why Sunwave gets a 1.6
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- CValue for moneyNo price is published; the site points to a Let's Connect form, so it can't be set against the category.
- FFree plan and trialNo free plan and no trial on record, only a demo through the sales team.
- CFeaturesAdmissions and referral CRM, behavioral health EMR, AI documentation, revenue cycle, telehealth and alumni management. Customer figures are the vendor's own.
- CEase of useNo store rating on record, and a clinic needs a rollout with the vendor.
- CPlatforms and integrationsWeb only on the listing, with no desktop or phone app named.
What these grades rest on. Graded from this listing, whose facts were read from Sunwave Health's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews. How we review and grade.
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<a href="https://toolgpa.com/tools/sunwave#review"><img src="https://toolgpa.com/badge/sunwave.svg" alt="Sunwave: 1.6 GPA on ToolGPA" width="196" height="56"></a>Where Sunwave stands among therapy and clinic software
Sunwave's GPA of 1.6 is higher than 1 of the 60 other therapy and clinic software we grade, and level with 13.
It stands best on value for money (C, above 10 of 60) and worst on free plan and trial (F, above 0).
Each grade against the category
Every bar is all 61 therapy and clinic software we grade, cut by the letter each got. Sunwave’s own letter is outlined.
- CValue for moneyAbove 10 of 60, level with 42
- FFree plan and trialAbove 0 of 60, level with 26
- CFeaturesAbove 0 of 60, level with 38
- CEase of useAbove 0 of 60, level with 59
- CPlatforms and integrationsAbove 0 of 60, level with 27
Keep Sunwave, or make your own?
Keep it
To replace Sunwave you would be making insurance claims sent to payers through a clearinghouse. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 46 of the 60 other therapy and clinic software grade higher.
What you could make
- Clinical notes and case management: an app builder makes these well.
What you could not
- Insurance claims sent to payers through a clearinghouse.
- Video sessions that meet health privacy rules.
- AI features, unless you pay a model provider for each request yourself.
What this rests on. Sunwave’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is Sunwave?
Sunwave Health sells an all-in-one platform for behavioral health operators: an EMR, an admissions and referral CRM, revenue cycle management, telehealth and alumni management. It includes an AI documentation tool called SIA. The site publishes no prices and routes buyers to a contact form.
Worth knowing
- No prices are published; the site directs visitors to a Let's Connect contact form.
- Built for treatment organizations and clinics, not solo therapists.
- The site says Lightning Step and Sunwave Health combined in 2025, so product names and packaging may shift.
- Figures such as 40% less administrative time are vendor-reported customer results.
Key features
- Admissions and referral CRM
- Inquiry and referral source tracking, field visit logging, an available bed board, marketing analytics and a Salesforce integration.
- Behavioral health EMR
- Records follow a patient across programs, levels of care and sites, with medication management, scheduling and telehealth.
- SIA AI documentation
- SIA generates progress notes and session summaries; the vendor says it is certified to the ISO 42001 standard for AI management.
- Revenue cycle management
- Eligibility checks and verification of benefits, insurance claims, ACH payments and bulk actions, with error checks before submission.
- Telehealth and patient engagement
- Telehealth and patient engagement tools are listed as a separate product beside the EMR.
- Alumni management
- A product line for staying in touch with former patients after treatment.
Sunwave pricing
We could not confirm Sunwave’s current pricing from its own site, so we are not listing plans here. See sunwavehealth.com for current prices.
Works with
Sunwave alternatives
- Sunwave vs Kipu
Paid
- Sunwave vs ICANotes
Free trial · from $35/mo
Common questions
Does Sunwave have an Android app?
No Android app was listed when its pages were read on Nov 13, 2026. Sunwave is listed for Web.
Does Sunwave have an iPhone app?
No iPhone app was listed when its pages were read on Nov 13, 2026. Sunwave is listed for Web.
Is Sunwave open source?
Sunwave is not described as open source on its own site, as read on Nov 13, 2026.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Nov 13, 2026.