The TeamViewer Insider’s Guide
Everything we know about TeamViewer in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
TeamViewer
The Insider’s Guide
Remote access and IT support, free for personal use only
Every plan, grade, refund rule and rival among remote desktop apps, read from TeamViewer’s own pages.
Made by TeamViewer Germany GmbH · checked Oct 18, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from TeamViewer’s own pages, its app-store listings and our grades. Every fact in it is on TeamViewer’s page too, where it is kept up to date. Checked Oct 18, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.6
GPA, above 7 of the 15 other remote desktop apps we grade
TeamViewer Remote lets you control a computer from another device to fix a problem or reach your files, with apps for Windows, macOS, Linux, iOS, Android and ChromeOS and a web app. It is mainly for IT and help desk support of other people's computers, sold as yearly licences by the number of unattended devices and users. The free version is for personal use only, such as helping family or reaching your own PC.
To get you started, here are 9 things to know about TeamViewer, taken from its own pages and our grades.
The person at the other end accepts and you're in, so there's not much to learn.
- 1
Best for helping family for free, or paid IT support
TeamViewer is the name most people know: free for helping your mum or reaching your own PC, with apps for every computer and phone and ties to ServiceNow, Jira and Intune.
- 2
Paid plans start at $51.67 a month when paid by the year
As its pricing page puts it: $619.99 per year (Business, as an in-app purchase on the US App Store).
- 3
There is a free plan
Free for personal use only: helping friends and family and reaching your own devices. Commercial use needs a paid licence.
- 4
It runs on 6 platforms
Web, Windows, macOS, Linux, iOS and Android.
- 5
Attended and unattended access
Connect to any number of devices when someone at the other end accepts, or to a set number of managed devices without anyone present, depending on the licence.
- 6
File transfer and remote printing
Send and queue files between devices and print documents from the remote computer to your local printer.
- 7
Wake-on-LAN and black screen
Power on a remote computer, block local keyboard and mouse input, and black out its screen while you work on it.
- 8
A 2.6 GPA, above 7 of 15
That is against the other remote desktop apps we grade, on value, the free plan, features, ease of use and platforms.
- 9
Keep it
To replace TeamViewer you would be making a fast, secure link to another computer through any network. That is not a weekend's work, with an AI app builder or without one.
TeamViewer at a glance
- Pricing
- Free plan, from $619.99 per year (Business, as an in-app purchase on the US App Store)
- Free plan
- Yes
- Free trial
- 14-day trial of a commercial plan
- Runs on
- Web, macOS, Windows, Linux, iOS, Android
- Made by
- TeamViewer Germany GmbH
- Category
- Remote Desktop
- Our grade
- 2.6 GPA, good
- Store rating
- 4.7 on the App Store, 44,790 ratings
The report card
Best for helping family for free, or paid IT support
TeamViewer is the name most people know: free for helping your mum or reaching your own PC, with apps for every computer and phone and ties to ServiceNow, Jira and Intune. Work use is another story. The only dollar price we could read is Business at $619.99 a year for one user, and phones need a paid add-on.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | D | $619.99 a year for Business, one licensed user and up to 200 managed devices, is the only dollar price on record: it's the in-app purchase on the US App Store. For one technician doing the same job, Zoho Assist, Splashtop and LogMeIn Resolve's Starter all cost less. Its other plans couldn't be read in dollars. |
| Free plan and trial | B | Free for personal use, with no cap on record for helping friends and family or reaching your own computers, phones and tablets. That's a plan one person can live on. Any work use needs a licence, which you can trial for 14 days. |
| Features | C | Attended and unattended access, file transfer, remote printing, Wake-on-LAN, black screen, session recording and AI summaries. The gaps it lists itself: phones and tablets need a paid add-on, iPhones and iPads only share their screen, and Business allows one connection at a time. |
| Ease of use | B | 4.67 from 44,790 App Store ratings, just short of our A line. The person at the other end accepts and you're in, so there's not much to learn. |
| Platforms and integrations | A | Web, Windows, Mac, Linux, iPhone and Android, with an API and connections to Intune, ServiceNow, Jira, Salesforce, Zendesk, Microsoft Teams and Google Meet. That's everything we look for. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who TeamViewer is for
- Great if you're the one the family calls when the computer plays up
- Handy when your help desk already lives in ServiceNow, Jira or Intune
- Good for a small business with up to 200 machines to look after unattended
Who it is not for
- Pricey if you're a one-person IT shop, as Business is $619.99 a year
- Skip it if you need to control iPhones or iPads, which only share their screen
- Not for you if your use is really work and you want it free, as the free version is personal only
Good to know
Good for
- Helping friends and family with computer problems at no cost
- IT staff and help desks supporting employees' or customers' computers
- Small businesses that need unattended access to up to 200 devices
- Organizations that connect remote support to ServiceNow, Jira or Intune
Worth knowing
- TeamViewer's website shows prices by visitor location and could not be read in US dollars; Remote Access, Premium and Corporate prices are missing here.
- The free version is for personal use only; any business or work use needs a paid licence, which TeamViewer offers to trial for 14 days.
- Licences are billed yearly and cap the number of managed devices and simultaneous connections, e.g. one connection at a time on Business.
- Supporting phones and tablets is a paid add-on; for iPhones and iPads it is screen sharing rather than control.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
$51.67
A month to start, paid by the year. There is a free plan too
TeamViewer has a free plan. Paid plans start at $619.99 per year (Business, as an in-app purchase on the US App Store).
For one technician doing the same job, Zoho Assist, Splashtop and LogMeIn Resolve's Starter all cost less.
Free (personal use)
$0
For non-commercial use only: remote help for friends and family and access to your own computers, phones and tablets.
Business
$619.99
per year, as an in-app purchase in the iOS app
One licensed user, one connection at a time and up to 200 managed devices, with 25 AI credits a month. Price read on the US App Store.
The free plan
Free for personal use only: helping friends and family and reaching your own devices. Commercial use needs a paid licence.
Trying it first
14-day trial of a commercial plan
Read from apps.apple.com on Oct 18, 2026.
Ways to pay less
Nonprofit
30% off for nonprofits and education
Registered nonprofit and educational organizations that apply through TeamViewer's form get a 30% discount.
Stated on teamviewer.com
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
6
Places it runs: Web, macOS, Windows, Linux, iOS and Android
Remote access and IT support, free for personal use only. Here is what it does, as its own site describes it, and what it covers: end-to-end encrypted, public API, AI features, remote desktop.
Attended and unattended access, file transfer, remote printing, Wake-on-LAN, black screen, session recording and AI summaries.
- Attended and unattended access
- Connect to any number of devices when someone at the other end accepts, or to a set number of managed devices without anyone present, depending on the licence.
- File transfer and remote printing
- Send and queue files between devices and print documents from the remote computer to your local printer.
- Wake-on-LAN and black screen
- Power on a remote computer, block local keyboard and mouse input, and black out its screen while you work on it.
- Session recording and switch sides
- Record and replay sessions, and swap who controls whom during a session. Custom branding of support sessions comes with paid licences.
- TeamViewer AI
- Business includes 25 AI credits a month, one per support session, for AI-guided troubleshooting and written session summaries.
- Mobile device support add-on
- An add-on to reach and support Android devices and share the screen of iPhones and iPads, alongside desktop-to-desktop connections.
Where it runs
- Web
- macOS
- Windows
- Linux
- iOS
- Android
What it works with
- Microsoft Intune
- ServiceNow
- Freshworks
- Jira
- Salesforce
- Zendesk
- Microsoft Teams
- Google Meet
TeamViewer is made by TeamViewer Germany GmbH.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
7/15
Other remote desktop apps it is graded above
TeamViewer's GPA of 2.6 is higher than 7 of the 15 other remote desktop apps we grade, and level with 2.
It stands best on platforms and integrations (A, above 13 of 15) and worst on value for money (D, above 0).
Its paid plans start at $51.67 a month when paid by the year, against a middle price of $10 for the category: 10 of the 10 others that charge start lower.
On features, ease of use and platforms it scores 3.0 out of 4. 2 tools score higher and cost less.
Each grade against the category
Every bar is all 16 remote desktop apps we grade, cut by the letter each got. TeamViewer’s own letter is outlined.
- DValue for moneyAbove 0 of 15
- BFree plan and trialAbove 9 of 15
- CFeaturesAbove 0 of 15
- BEase of useAbove 5 of 15
- APlatforms and integrationsAbove 13 of 15
Price against what you get
Each dot is one of 12 remote desktop apps. Further left costs less; higher up scores better on features, ease of use and platforms. TeamViewer is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace TeamViewer you would be making a fast, secure link to another computer through any network. That is not a weekend's work, with an AI app builder or without one.
It costs $619.99 a year.
What you could not
- A fast, secure link to another computer through any network.
- Apps for macOS, Windows, Linux, iOS and Android that stay in step with each other.
- It plugs into other products, Microsoft Intune, ServiceNow and Freshworks among them, and has an API.
- End-to-end encryption done properly.
- AI features, unless you pay a model provider for each request yourself.
- Sharing with other people, which means accounts and invitations.
What this rests on. TeamViewer’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
AnyDesk, Splashtop, RustDesk, LogMeIn Resolve and Zoho Assist
The 5 tools TeamViewer is most often weighed against, with where each one differs from it.
- 2.4GPA
AnyDesk
Free plan
Remote desktop app, free for personal use, licensed for business.
- Only TeamViewer lists a web app.
- TeamViewer is end-to-end encrypted, according to its own site.
- AnyDesk is self-hostable, according to its own site.
- 2.8GPA
Splashtop
Free plan · from $23.99/yr
Remote access to your own computers, plus separate IT support plans.
- Only TeamViewer lists a web app.
- TeamViewer is end-to-end encrypted, according to its own site.
- Splashtop is self-hostable, according to its own site.
- 3.0GPA
RustDesk
Free plan · from $11.88/mo
Open-source remote desktop you can run on your own server.
- TeamViewer is end-to-end encrypted, according to its own site.
- RustDesk is open source and self-hostable, according to its own site.
- 2.2GPA
LogMeIn Resolve
Free plan · from $23/mo
Remote support and device management for IT teams, by endpoint.
- Only TeamViewer lists a Linux app.
- TeamViewer is end-to-end encrypted, according to its own site.
- LogMeIn Resolve also covers help desk.
- 3.0GPA
Zoho Assist
Free plan · from $10/mo
Remote support and unattended access for help desks and IT teams.
- TeamViewer is end-to-end encrypted, according to its own site.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
15
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is TeamViewer free?
TeamViewer has a free plan. Free for personal use only: helping friends and family and reaching your own devices.
How much does TeamViewer cost?
TeamViewer lists 2 plans. Free (personal use): $0.
What platforms does TeamViewer work on?
TeamViewer is available on Web, Windows, macOS, Linux, iOS and Android.
Does TeamViewer offer any discounts?
TeamViewer publicly lists the following: 30% off for nonprofits and education.
How is TeamViewer rated?
TeamViewer's iPhone and iPad app averages 4.7 out of 5 from 44,790 ratings on the App Store in the United States, as read on Oct 18, 2026.
Is TeamViewer open source?
TeamViewer is not described as open source on its own site, as read on Oct 18, 2026.
Is TeamViewer end-to-end encrypted?
TeamViewer describes itself as end-to-end encrypted on its own site. Nobody here has audited that.
Does TeamViewer have an API?
Yes. TeamViewer offers a public API, according to its own site.
What does TeamViewer integrate with?
TeamViewer's listing names Microsoft Intune, ServiceNow, Freshworks, Jira, Salesforce, Zendesk, Microsoft Teams and Google Meet.
Does TeamViewer have a free trial?
Yes. 14-day trial of a commercial plan.
Who makes TeamViewer?
TeamViewer is made by TeamViewer Germany GmbH.
What are the alternatives to TeamViewer?
The closest alternatives to TeamViewer in our directory are AnyDesk, Splashtop, RustDesk, LogMeIn Resolve and Zoho Assist.
How does TeamViewer compare with other remote desktop apps?
TeamViewer's GPA of 2.6 is higher than 7 of the 15 other remote desktop apps we grade, and level with 2.
Is TeamViewer good value for money?
ToolGPA grades TeamViewer D for value for money. Its paid plans start at $51.67 a month when paid by the year, against a middle price of $10 for the category: 10 of the 10 others that charge start lower.
Could I make my own version of TeamViewer?
To replace TeamViewer you would be making a fast, secure link to another computer through any network.
Where this guide comes from
The prices, plans, platforms and features were read from TeamViewer’s own pages on Oct 18, 2026, and the grades were given on Oct 18, 2026. Graded from this listing, whose facts were read from TeamViewer's own pages and its App Store listing on 18 October 2026, and its App Store rating. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by TeamViewer Germany GmbH. Prices change, so check teamviewer.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
2,281
Tools graded, in 73 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
ToolGPA is free to read. It may earn a commission from affiliate links and it works with sponsors, but anything paid for is labelled and no one can pay for a grade. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
2,281
tools graded
73
categories
426
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- TeamViewer, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/teamviewer
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "TeamViewer: The Insider's Guide", checked Oct 18, 2026. https://toolgpa.com/tools/teamviewer
Know someone choosing between remote desktop apps?
Send them this guide: toolgpa.com/tools/teamviewer/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded remote desktop apps after TeamViewer, each with an Insider's Guide of its own.
- Remote Desktop Insider's GuideEvery one of the 16 remote desktop apps we grade, compared
- Chrome Remote Desktop Insider's GuideGoogle's free remote access to your own computers from a browser3.2 GPA
- Jump Desktop Insider's GuideRemote desktop with one-time app licences and a per-user team plan3.2 GPA
- RustDesk Insider's GuideOpen-source remote desktop you can run on your own server3.0 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what TeamViewer’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. ToolGPA uses affiliate links and may earn a commission from them, and it works with sponsors; anything paid for is labelled, and no one can pay for a grade. TeamViewer is a trademark of its owner, and this guide is not made, paid for or approved by TeamViewer Germany GmbH. Prices and plans change: check teamviewer.com before you buy.