The Voipfone Insider’s Guide
Everything we know about Voipfone in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Voipfone
The Insider’s Guide
UK cloud phone lines billed per user with call-minute bundles
Every plan, grade, refund rule and rival among business phone systems, read from Voipfone’s own pages.
Made by iNet Telecoms Ltd · checked Nov 13, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Voipfone’s own pages, its app-store listings and our grades. Every fact in it is on Voipfone’s page too, where it is kept up to date. Checked Nov 13, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.4
GPA, above 55 of the 77 other business phone systems we grade
Voipfone is a UK business phone provider, run by iNet Telecoms, that sells hosted voice by the user. Plans range from a pay-per-call Flex line to bundles with 100, 500 or 1,000 UK minutes and an unlimited tier, with no contract. Extras such as queues, IVRs and call recording are priced separately.
To get you started, here are 9 things to know about Voipfone, taken from its own pages and our grades.
There's a softphone and plans to choose and set up.
- 1
Best for UK phone lines billed per person
Queues, IVRs and call recording cost extra, and prices exclude VAT.
- 2
Paid plans start at about $2.68 a month for each person
As its pricing page puts it: £2 per user / month (Flex), excluding VAT.
- 3
You can try it first
30-day free trial on the 100, 500, 1000 and Unlimited plans
- 4
It runs on 3 platforms
Web, iOS and Android.
- 5
Included on every plan
Voicemail, business hours, call diverts, call pickup and a softphone app come with all of the plans.
- 6
Softphone app
A free softphone for iPhone and Android makes calls from the business number; calls are charged at the usual rates.
- 7
Priced add-ons
Call groups at £1 each, call queues at £2, IVR menus from £5 each and cloud call recording at £10, all excluding VAT.
- 8
A 2.4 GPA, above 55 of 77
That is against the other business phone systems we grade, on value, the free plan, features, ease of use and platforms.
- 9
Keep it
To replace Voipfone you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one.
Voipfone at a glance
- Pricing
- Free trial, from £2 per user / month (Flex), excluding VAT
- Free plan
- No
- Free trial
- 30-day free trial on the 100, 500, 1000 and Unlimited plans
- Runs on
- Web, iOS, Android
- Made by
- iNet Telecoms Ltd, since 2004
- Category
- Business Phone Systems
- Our grade
- 2.4 GPA, fair
The report card
Best for UK phone lines billed per person
Voipfone is a UK cloud phone service billed per user, from £2 for Flex up to £20 for unlimited minutes. Queues, IVRs and call recording cost extra, and prices exclude VAT.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | B | £5 a user a month for 100 minutes and a number, £10 for 500, £15 for 1,000, £20 unlimited. The £5 plan is near the cheapest quarter once converted, and queues, IVRs and recording cost extra. |
| Free plan and trial | C | A 30-day free trial on the 100, 500, 1000 and Unlimited plans. Card terms aren't stated, and there's no free plan. |
| Features | C | Softphone, numbers, SMS and fax on every plan. Queues, IVRs and call recording are extra. |
| Ease of use | C | No store rating on record. There's a softphone and plans to choose and set up. |
| Platforms and integrations | B | Web, iOS and Android, with no integration list on record. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Voipfone is for
- Fits if you run a UK office with a few people on different call volumes
- Works for people who want no contract
Who it is not for
- Watch out: prices are in pounds and exclude VAT
- Skip it if you run a call center or your own PBX, as Unlimited excludes both
- Tight if you need more numbers, at £3 each beyond the first, plus extras for queues, IVRs and recording
- Not for you if you call abroad a lot, as only UK numbers are included and other calls are billed by destination
Good to know
Good for
- UK small businesses that want per-user pricing without a contract
- Teams that can match each person to a minute bundle
Worth knowing
- Prices are in pounds and exclude VAT; the residential plans on the same page include VAT.
- Voipfone Unlimited excludes call centers, telemarketers and resellers, and cannot be used with your own PBX.
- Additional UK numbers cost £3 each, and queues, IVRs and call recording are extra.
- Only UK numbers are included; international calls are billed by destination.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
~$2.68
A month to start, for each person
Voipfone is a paid product with a free trial, starting at £2 per user / month (Flex), excluding VAT.
Card terms aren't stated, and there's no free plan.
Voipfone Flex
£2
per user / month, excluding VAT
No call minutes or phone number included; calls are charged at standard rates and numbers cost £3 each.
Voipfone 100
£5
per user / month, excluding VAT
100 UK landline and mobile minutes per user and one UK number per account.
Voipfone 500
£10
per user / month, excluding VAT
500 UK landline and mobile minutes per user and one UK number per account.
Voipfone 1000
£15
per user / month, excluding VAT
1,000 UK landline and mobile minutes per user and one UK number per account.
Voipfone Unlimited
£20
per user / month, excluding VAT
Unlimited UK minutes for normal business use; call centers and use with your own PBX are excluded.
Trying it first
30-day free trial on the 100, 500, 1000 and Unlimited plans
Read from voipfone.co.uk on Nov 13, 2026.
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
3
Places it runs: Web, iOS and Android
UK cloud phone lines billed per user with call-minute bundles. Here is what it does, as its own site describes it, and what it covers: business phone line, business texting, online fax.
Softphone, numbers, SMS and fax on every plan.
- Included on every plan
- Voicemail, business hours, call diverts, call pickup and a softphone app come with all of the plans.
- Softphone app
- A free softphone for iPhone and Android makes calls from the business number; calls are charged at the usual rates.
- Priced add-ons
- Call groups at £1 each, call queues at £2, IVR menus from £5 each and cloud call recording at £10, all excluding VAT.
- No contract
- All plans are listed as no contract, and the paid plans each start with a 30-day free trial.
- Numbers, SMS and fax
- UK and international numbers, SMS, fax services, and number porting are sold alongside the plans.
Where it runs
- Web
- iOS
- Android
What it works with
Its own pages name no integrations.
Voipfone is made by iNet Telecoms Ltd, and has been around since 2004.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
55/77
Other business phone systems it is graded above
Voipfone's GPA of 2.4 is higher than 55 of the 77 other business phone systems we grade, and level with 12.
It stands best on value for money (B, above 61 of 77) and worst on features (C, above 9).
Its paid plans start at about $2.68 a month for each person, against a middle price of $19 for the category: 2 of the 49 others that charge start lower.
On features, ease of use and platforms it scores 2.3 out of 4, and no tool on the category's chart scores higher without costing more.
Each grade against the category
Every bar is all 78 business phone systems we grade, cut by the letter each got. Voipfone’s own letter is outlined.
- BValue for moneyAbove 61 of 77
- CFree plan and trialAbove 53 of 77
- CFeaturesAbove 9 of 77
- CEase of useAbove 11 of 77
- BPlatforms and integrationsAbove 14 of 77
Price against what you get
Each dot is one of 51 business phone systems. Further left costs less; higher up scores better on features, ease of use and platforms. Voipfone is the marked dot.
What paid plans start at, a month (each step along is roughly double) →
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Voipfone you would be making phone numbers and calls carried over the phone network. That is not a weekend's work, with an AI app builder or without one.
It is one of the better ones too: its GPA of 2.4 is higher than 55 of the 77 other business phone systems we grade. It costs $32.16 a year.
What you could not
- Phone numbers and calls carried over the phone network.
- Fax numbers connected to the phone network.
- Texts from a business number, registered with the carriers.
- A real app for iOS and Android. Something home-made would be a web page.
- It is priced for each person, which means accounts and billing for a team.
What this rests on. Voipfone’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Gradwell, Yay.com, VoIPstudio and NFON
The 4 tools Voipfone is most often weighed against, with where each one differs from it.
- 2.0GPA
Gradwell
From £7.90/mo
UK cloud phone system, Wave, with per-user minute bundles.
- Voipfone also covers business texting and online fax.
- Gradwell also covers transcription and reports.
- 1.8GPA
Yay.com
Paid
UK cloud PBX sold per user in Core, Standard and Premium plans.
- Only Yay.com lists a macOS app.
- Voipfone also covers online fax.
- 2.4GPA
VoIPstudio
Free trial · from $6/mo
Per-user cloud phone system with pay-as-you-go or minute bundles.
- Only VoIPstudio lists Windows, macOS and Linux apps.
- Only VoIPstudio lists a browser extension.
- Voipfone also covers business texting and online fax.
- 1.8GPA
NFON
From €6.80/mo
European cloud phone system with SIP trunking and a contact center.
- Only Voipfone lists iOS and Android apps.
- Voipfone also covers business texting and online fax.
- NFON also covers video calls.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
11
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Voipfone free?
No, Voipfone is a paid product, but you can try it first. 30-day free trial on the 100, 500, 1000 and Unlimited plans.
How much does Voipfone cost?
Voipfone lists 5 plans. Voipfone Flex: £2 per user / month, excluding VAT.
What platforms does Voipfone work on?
Voipfone is available on Web, iOS and Android.
Does Voipfone have a Windows app?
No Windows app was listed when its pages were read on Nov 13, 2026. Voipfone is listed for Web, iOS and Android.
Does Voipfone have a macOS app?
No macOS app was listed when its pages were read on Nov 13, 2026. Voipfone is listed for Web, iOS and Android.
Is Voipfone open source?
Voipfone is not described as open source on its own site, as read on Nov 13, 2026.
Who makes Voipfone?
Voipfone is made by iNet Telecoms Ltd. It dates from 2004.
What are the alternatives to Voipfone?
The closest alternatives to Voipfone in our directory are Gradwell, Yay.com, VoIPstudio and NFON.
How does Voipfone compare with other business phone systems?
Voipfone's GPA of 2.4 is higher than 55 of the 77 other business phone systems we grade, and level with 12.
Is Voipfone good value for money?
ToolGPA grades Voipfone B for value for money. Its paid plans start at about $2.68 a month for each person, against a middle price of $19 for the category: 2 of the 49 others that charge start lower.
Could I make my own version of Voipfone?
To replace Voipfone you would be making phone numbers and calls carried over the phone network.
Where this guide comes from
The prices, plans, platforms and features were read from Voipfone’s own pages on Nov 13, 2026, and the grades were given on Nov 13, 2026. Graded from this listing, whose facts were read from Voipfone's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by iNet Telecoms Ltd. Prices change, so check voipfone.co.uk before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
7,721
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
7,721
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Voipfone, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/voipfone
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Voipfone: The Insider's Guide", checked Nov 13, 2026. https://toolgpa.com/tools/voipfone
Know someone choosing between business phone systems?
Send them this guide: toolgpa.com/tools/voipfone/guide
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See our other guides
The best-graded business phone systems after Voipfone, each with an Insider's Guide of its own.
- Business Phone Systems Insider's GuideEvery one of the 78 business phone systems we grade, compared
- Zadarma Insider's GuideCloud PBX and virtual numbers in 110+ countries, free to start3.2 GPA
- Grasshopper Insider's GuideVirtual business number on your own phone, priced per account3.0 GPA
- RingCentral Insider's GuideCloud phone system with texting, fax, video meetings and team chat3.0 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Voipfone’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Voipfone is a trademark of its owner, and this guide is not made, paid for or approved by iNet Telecoms Ltd. Prices and plans change: check voipfone.co.uk before you buy.