The WalkMe Insider’s Guide
Everything we know about WalkMe in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
WalkMe
The Insider’s Guide
Digital adoption platform with in-app guidance and analytics
Every plan, grade, refund rule and rival among website and product analytics tools, read from WalkMe’s own pages.
Made by WalkMe · checked Nov 13, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from WalkMe’s own pages, its app-store listings and our grades. Every fact in it is on WalkMe’s page too, where it is kept up to date. Checked Nov 13, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
1.8
GPA, above 8 of the 100 other website and product analytics tools we grade
WalkMe is a digital adoption platform that layers walkthroughs, tooltips, onboarding tours, surveys and AI assistance on top of web, mobile and desktop applications. It also includes adoption analytics such as flow analytics and app discovery. Plans are sold by quote for employee-facing or customer-facing use.
To get you started, here are 7 things to know about WalkMe, taken from its own pages and our grades.
No store rating on record, and rolling it out means building guides and connecting it to your apps, so there is a learning curve.
- 1
Best for in-app guidance for big company software rollouts
WalkMe puts walkthroughs, tooltips, surveys and adoption analytics on top of the apps your staff already use.
- 2
It runs on Web
Web.
- 3
In-app guidance and automation
Step-by-step guides, tooltips, pop-up notifications and onboarding tours, plus workflow automation, shown inside the application.
- 4
Adoption analytics
Insights, flow analytics with funnel and path views, behavioral segments, custom dashboards, reports and app discovery across company web apps.
- 5
AI assistance and authoring
Contextual AI assistance for end users, and an authoring tool that builds content from a plain-language description.
- 6
A 1.8 GPA, above 8 of 100
That is against the other website and product analytics tools we grade, on value, the free plan, features, ease of use and platforms.
- 7
Keep it
To replace WalkMe you would be making a builder that other people can use without writing code. That is not a weekend's work, with an AI app builder or without one.
WalkMe at a glance
- Pricing
- Paid
- Free plan
- No
- Free trial
- None stated
- Runs on
- Web
- Made by
- WalkMe, since 2011
- Category
- Website & Product Analytics
- Our grade
- 1.8 GPA, weak
The report card
Best for in-app guidance for big company software rollouts
WalkMe puts walkthroughs, tooltips, surveys and adoption analytics on top of the apps your staff already use. No price is published, there is no trial, and it is sold by quote to large organisations, so small teams will hit a wall before they see a number.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | C | No price is published; the pricing page leads to a quote request, so it sits in the middle until a number shows up. |
| Free plan and trial | F | No free plan and no trial are mentioned on the pricing page. |
| Features | B | Guides, tooltips and tours, flow analytics, surveys, an authoring tool and enterprise controls such as SSO and activity logs. The listing names no gap in the core work. |
| Ease of use | C | No store rating on record, and rolling it out means building guides and connecting it to your apps, so there is a learning curve. |
| Platforms and integrations | C | A web layer over other apps, with only SAP, AWS, Azure Blob and Google Cloud listed as integrations. No desktop or phone app of its own is listed. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who WalkMe is for
- Fits if you roll out company software to a large number of employees
- Works for teams that want adoption analytics next to in-app help
Who it is not for
- Skip it if you want a price before talking to sales, as none is published
- Not for you if you want to try before you buy, as no trial is mentioned
- Watch out: SAP GUI support covers Windows version 7.70 and up only
- Watch out: the US and EU data centres each support different features
Good to know
Good for
- Large organizations rolling out enterprise software to employees
- Teams that need adoption analytics alongside in-app help
Worth knowing
- No prices are published; the pricing page leads to a quote request for employee and customer plans.
- No free trial is mentioned on the pricing page.
- Support for SAP GUI covers SAP GUI for Windows version 7.70 and higher.
- Regional data centers in the US and EU each support different features.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
WalkMe's current pricing could not be confirmed from its own site.
No price is published; the pricing page leads to a quote request, so it sits in the middle until a number shows up.
We could not confirm WalkMe’s current prices from its own site, so this guide lists no plans. walkme.com has them.
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
1
Place it runs: Web
Digital adoption platform with in-app guidance and analytics. Here is what it does, as its own site describes it, and what it covers: AI features, workflow automation, no-code, surveys, chatbots, dashboards.
Guides, tooltips and tours, flow analytics, surveys, an authoring tool and enterprise controls such as SSO and activity logs.
- In-app guidance and automation
- Step-by-step guides, tooltips, pop-up notifications and onboarding tours, plus workflow automation, shown inside the application.
- Adoption analytics
- Insights, flow analytics with funnel and path views, behavioral segments, custom dashboards, reports and app discovery across company web apps.
- AI assistance and authoring
- Contextual AI assistance for end users, and an authoring tool that builds content from a plain-language description.
- Surveys and chatbots
- AI-powered surveys with branching, delivered in-app, by email or through a link, and ActionBot for conversational workflows.
- Enterprise controls
- Custom roles, SSO, two-factor authentication, activity logs, data censorship controls and US or EU data hosting.
Where it runs
- Web
What it works with
- SAP
- AWS
- Azure Blob
- Google Cloud
WalkMe is made by WalkMe, and has been around since 2011.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
8/100
Other website and product analytics tools it is graded above
WalkMe's GPA of 1.8 is higher than 8 of the 100 other website and product analytics tools we grade, and level with 9.
It stands best on features (B, above 52 of 100) and worst on free plan and trial (F, above 0).
Each grade against the category
Every bar is all 101 website and product analytics tools we grade, cut by the letter each got. WalkMe’s own letter is outlined.
- CValue for moneyAbove 11 of 100
- FFree plan and trialAbove 0 of 100
- BFeaturesAbove 52 of 100
- CEase of useAbove 6 of 100
- CPlatforms and integrationsAbove 0 of 100
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace WalkMe you would be making a builder that other people can use without writing code. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 83 of the 100 other website and product analytics tools grade higher.
What you could make
- Surveys: an app builder makes this well.
What you could not
- A builder that other people can use without writing code.
- Connections to other products, each kept working as those products change.
- Connections that pull numbers from dozens of other services.
- A chatbot builder hooked into the messaging apps.
- AI features, unless you pay a model provider for each request yourself.
- What a company asks for before it lets staff use something: single sign-on.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. WalkMe’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Whatfix, Pendo, Appcues, Userpilot and Gainsight PX
The 5 tools WalkMe is most often weighed against, with where each one differs from it.
- 2.2GPA
Whatfix
Free trial
Digital adoption platform with in-app guidance and analytics.
- WalkMe also covers workflow automation and chatbots.
- 2.4GPA
Pendo
Free plan
Product analytics plus in-app guides, surveys and session replay.
- Pendo has a free plan. WalkMe does not.
- WalkMe also covers workflow automation, no-code, chatbots and dashboards.
- Pendo also covers web analytics and session replay.
- 1.6GPA
Appcues
From $9,000/yr
In-product guides, checklists and surveys with usage analytics.
- WalkMe also covers no-code and chatbots.
- 2.0GPA
Userpilot
Free trial · from $299/mo
In-app onboarding, product analytics and feedback for SaaS teams.
- WalkMe also covers workflow automation, no-code and chatbots.
- Userpilot also covers session replay.
- 1.8GPA
Gainsight PX
Free trial
Product analytics and in-app engagement from Gainsight.
- WalkMe also covers no-code and chatbots.
- Gainsight PX also covers reports.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
10
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is WalkMe free?
No. WalkMe is a paid product.
What platforms does WalkMe work on?
WalkMe is available on Web.
Does WalkMe have an Android app?
No Android app was listed when its pages were read on Nov 13, 2026. WalkMe is listed for Web.
Does WalkMe have an iPhone app?
No iPhone app was listed when its pages were read on Nov 13, 2026. WalkMe is listed for Web.
Is WalkMe open source?
WalkMe is not described as open source on its own site, as read on Nov 13, 2026.
What does WalkMe integrate with?
WalkMe's listing names SAP, AWS, Azure Blob and Google Cloud. A listing names up to eight integrations, so it may connect to more.
Who makes WalkMe?
WalkMe is made by a company of the same name. It dates from 2011.
What are the alternatives to WalkMe?
The closest alternatives to WalkMe in our directory are Whatfix, Pendo, Appcues, Userpilot and Gainsight PX.
How does WalkMe compare with other website and product analytics tools?
WalkMe's GPA of 1.8 is higher than 8 of the 100 other website and product analytics tools we grade, and level with 9.
Could I make my own version of WalkMe?
To replace WalkMe you would be making a builder that other people can use without writing code.
Where this guide comes from
The prices, plans, platforms and features were read from WalkMe’s own pages on Nov 13, 2026, and the grades were given on Nov 13, 2026. Graded from this listing, whose facts were read from WalkMe's own pages on 13 November 2026. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by WalkMe. Prices change, so check walkme.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
7,721
Tools graded, in 95 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
7,721
tools graded
95
categories
739
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- WalkMe, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/walkme
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "WalkMe: The Insider's Guide", checked Nov 13, 2026. https://toolgpa.com/tools/walkme
Know someone choosing between website and product analytics tools?
Send them this guide: toolgpa.com/tools/walkme/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded website and product analytics tools after WalkMe, each with an Insider's Guide of its own.
- Website & Product Analytics Insider's GuideEvery one of the 101 website and product analytics tools we grade, compared
- Google Analytics Insider's GuideGoogle's free website and app analytics, with a paid 360 tier3.4 GPA
- Microsoft Clarity Insider's GuideFree session recordings and heatmaps from Microsoft, no traffic cap3.2 GPA
- PostHog Insider's GuideOpen-source product analytics with replays, flags and surveys3.2 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what WalkMe’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. Every grade, review and ranking on ToolGPA is our own judgement. No company can pay for a grade or change one. WalkMe is a trademark of its owner, and this guide is not made, paid for or approved by WalkMe. Prices and plans change: check walkme.com before you buy.