Userpilot vs WalkMe (2026): which should you pick?
As of Nov 13, 2026, Userpilot grades higher than WalkMe: 2.0 against 1.8 out of 4.0.
Checked Nov 12, 2026 and Nov 13, 2026 · graded Nov 12, 2026 and Nov 13, 2026 by ToolGPA
Userpilot grades higher on the free plan and platforms. WalkMe grades higher on value for money and features. They get the same grade on ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
Userpilot
In-app onboarding, product analytics and feedback for SaaS teams
Which one is for you
Pick Userpilot if
- Fits if you're a SaaS team that wants onboarding flows and analytics together
- Works for a product manager who can build tours without a developer
Look elsewhere if
- Skip it if you want a free plan, as there's only a 14-day trial
- Pricey if you're small: it starts at $299 a month and Growth at $849
- Tight if your user base grows, since price follows monthly active users
- Watch out: mobile engagement, data warehouse sync and several CRM integrations are Enterprise or add-ons, and the page doesn't say how the monthly price is billed
Pick WalkMe if
- Fits if you roll out company software to a large number of employees
- Works for teams that want adoption analytics next to in-app help
Look elsewhere if
- Skip it if you want a price before talking to sales, as none is published
- Not for you if you want to try before you buy, as no trial is mentioned
- Watch out: SAP GUI support covers Windows version 7.70 and up only
- Watch out: the US and EU data centres each support different features
How we grade them
| 2.0GPAUserpilotFair | 1.8GPAWalkMeWeak | |
|---|---|---|
| Value for money | D$299 a month for up to 2,000 monthly active users, which is where the dearest tenth of analytics tools starts. Growth is $849 and up. | CNo price is published; the pricing page leads to a quote request, so it sits in the middle until a number shows up. |
| Free plan and trial | C14-day trial with no card. No free plan. | FNo free plan and no trial are mentioned on the pricing page. |
| Features | CIn-app engagement, product analytics, surveys and NPS, replay, an AI agent and email workflows. Mobile engagement and warehouse sync are Enterprise or add-ons. | BGuides, tooltips and tours, flow analytics, surveys, an authoring tool and enterprise controls such as SSO and activity logs. The listing names no gap in the core work. |
| Ease of use | CNo store rating on record. Tours, flows and events all have to be built and tagged. | CNo store rating on record, and rolling it out means building guides and connecting it to your apps, so there is a learning curve. |
| Platforms and integrations | BWeb only, with Segment, Google Tag Manager, Zendesk, Google Analytics, Intercom, Amplitude, Mixpanel and Heap connections. | CA web layer over other apps, with only SAP, AWS, Azure Blob and Google Cloud listed as integrations. No desktop or phone app of its own is listed. |
| Best for | in-app onboarding and product analytics | in-app guidance for big company software rollouts |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Userpilot and WalkMe. How we grade
Where they differ
- Userpilot also covers session replay.
- WalkMe also covers workflow automation, no-code and chatbots.
At a glance
| Userpilot | WalkMe | |
|---|---|---|
| Pricing | Free trial | Paid |
| Starts at | $299 per month for up to 2,000 monthly active users (billing basis not shown) | Not published |
| Free plan | None | None |
| Free trial | 14-day free trial, no credit card required. | None listed |
| Web | ||
| Made by | Userpilot | WalkMe |
| Price read from | userpilot.com | Not confirmed |
| Checked | Nov 12, 2026 | Nov 13, 2026 |
Worth knowing
Userpilot
- The pricing page does not say whether the monthly figures are billed monthly or annually.
- Price scales with monthly active users; Starter and Growth both include 2,000, Growth scales to 100,000 and Enterprise includes 10,000.
- Mobile engagement, data warehouse sync, bulk export and several CRM integrations are Enterprise or add-on features.
- Agent Analytics and MCP Analytics are add-ons on Growth and Enterprise.
WalkMe
- No prices are published; the pricing page leads to a quote request for employee and customer plans.
- No free trial is mentioned on the pricing page.
- Support for SAP GUI covers SAP GUI for Windows version 7.70 and higher.
- Regional data centers in the US and EU each support different features.
Key features
Userpilot
- In-app engagement
- Flows, spotlights, banners, embeds, checklists and a resource center shown inside the product, targeted at user segments.
- Product analytics
- Trends, funnels, retention and paths, with event autocapture and custom dashboards on the Growth plan.
- Surveys and NPS
- In-app NPS and surveys, with AI summaries of feedback and sentiment.
- Session replay
- Session replay with frustration indicators, console logs and network performance. 5k replays a month are included on Growth.
- Lia agent and MCP
- An AI agent and an MCP server, with monthly AI credits that can be topped up.
- Email and workflows
- Behavior-triggered email and workflow automation, with 100k free emails a month on Growth.
WalkMe
- In-app guidance and automation
- Step-by-step guides, tooltips, pop-up notifications and onboarding tours, plus workflow automation, shown inside the application.
- Adoption analytics
- Insights, flow analytics with funnel and path views, behavioral segments, custom dashboards, reports and app discovery across company web apps.
- AI assistance and authoring
- Contextual AI assistance for end users, and an authoring tool that builds content from a plain-language description.
- Surveys and chatbots
- AI-powered surveys with branching, delivered in-app, by email or through a link, and ActionBot for conversational workflows.
- Enterprise controls
- Custom roles, SSO, two-factor authentication, activity logs, data censorship controls and US or EU data hosting.
Plans
Userpilot
Starter$299
per month for up to 2,000 monthly active users; basis not shown
In-app engagement, user segmentation (up to 10 segments), usage trends, NPS survey, 3 seats and 1 year of data retention. Price rises with MAU.
Growth$849
per month and up, by monthly active users; basis not shown
Adds advanced product analytics, event autocapture, resource center, advanced surveys, 100k emails and 5k session replays a month, 15 seats and 3 years of retention.
EnterpriseCustom
Adds mobile engagement, premium CRM integrations, bulk data export and import, data warehouse sync, advanced user management, security audit and a custom contract.
WalkMe
Pricing could not be confirmed. See walkme.com.
Common questions
Which is cheaper, Userpilot or WalkMe?
As of Nov 13, 2026, Userpilot starts at $299 per month for up to 2,000 monthly active users (billing basis not shown), and WalkMe has no price we could confirm.
Which has a free plan, Userpilot or WalkMe?
As of Nov 13, 2026, neither Userpilot nor WalkMe has a free plan. Userpilot has a free trial.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.