Alternatives · Help Desks
LivePerson alternatives
As of Nov 13, 2026, the highest-graded LivePerson alternative is Zendesk (2.4 GPA). The best free one is Talkdesk (1.8 GPA).
LivePerson compared with 7 alternatives: Genesys Cloud CX, NICE CXone, Talkdesk, Five9, Zendesk and 2 more.
LivePerson's current pricing could not be confirmed from its own site. 1 of the 7 alternatives is free or has a free plan. One more offers a free trial.
Listings checked up to Nov 13, 2026 · Where the facts come from
Black Friday: is there a LivePerson sale?
At a glance
| Tool | Price | Free plan | Runs on |
|---|---|---|---|
| LivePersonThis tool | Paid | No | Web |
| Genesys Cloud CX | From $75/mo | No | Web |
| NICE CXone | From $110/mo | No | Web |
| Talkdesk | Free plan · from $85/mo | Yes | Web |
| Five9 | From $119/mo | No | Web |
| Zendesk | Free trial · from $19/mo | Trial only | Web, iOS, Android |
| Cresta | Paid | No | Web |
| Quiq | Paid | No | Web |
How each one differs from LivePerson
Genesys Cloud CX
Cloud contact center platform for voice and digital service
- Genesys Cloud CX starts at $75 per user / month, billed annually.
- Genesys Cloud CX also covers workflow automation.
- Genesys Cloud CX does not cover AI support agent and business texting, which LivePerson does.
Suits: Mid-size and large contact centers that handle voice and digital
NICE CXone
Cloud contact center suite for voice, digital and AI agents
- NICE CXone starts at $110 per agent / month.
- NICE CXone also covers workflow automation.
- NICE CXone does not cover business texting and whatsApp messaging, which LivePerson does.
Suits: Enterprise contact centers that want one suite for voice, digital and workforce tools
Talkdesk
Cloud contact center for voice and digital channels, with AI agents
- Talkdesk starts at $85 per user / month (billing basis not stated).
- Talkdesk has a free plan, which LivePerson lacks.
- Talkdesk also covers workflow automation, live chat and business phone line.
- Talkdesk does not cover AI agents, business texting, whatsApp messaging and chatbots, which LivePerson does.
Suits: Contact centers that handle both phone calls and digital channels
Five9
Cloud contact center for voice and digital channels, sold in bundles
- Five9 starts at $119 per concurrent seat / month, 50-seat minimum.
- Five9 also covers workflow automation, live chat and business phone line.
- Five9 does not cover AI agents, business texting, whatsApp messaging and chatbots, which LivePerson does.
Suits: Contact centers with 50 or more concurrent seats
Zendesk
Ticketing, messaging, help center and AI agents for support teams
- Zendesk starts at $19 per agent / month, billed annually ($25 billed monthly).
- Zendesk also lists iOS and Android apps.
- Zendesk also covers help desk, live chat and help center.
- Zendesk does not cover AI agents, business texting, whatsApp messaging and chatbots, which LivePerson does.
Suits: Support teams handling email, chat and phone in one queue
Cresta
AI platform for contact centers: agents, live assist and analytics
- Cresta also covers transcription and workflow automation.
- Cresta does not cover business texting, whatsApp messaging and chatbots, which LivePerson does.
Suits: Large contact centers with voice and chat volume
Quiq
Enterprise AI agents and contact-center workspace for messaging
- Quiq also covers shared inbox and workflow automation.
- Quiq does not cover business texting, whatsApp messaging and chatbots, which LivePerson does.
Suits: Large brands moving messaging support onto AI agents
Limits worth knowing in LivePerson
- No prices are published: Bronze, Silver and Gold are sold by quote only.
- Some features, such as Analytics Studio and generative AI tokens, depend on entitlements agreed with a sales representative.
- Proactive SMS and WhatsApp messages are billed at provider rates plus a 15% handling fee.
- The pricing page says LivePerson has been acquired by SoundHound AI.
Common questions
What are the alternatives to LivePerson?
The alternatives to LivePerson in this directory are Genesys Cloud CX, NICE CXone, Talkdesk, Five9, Zendesk, Cresta and Quiq. Each one has a side-by-side comparison with LivePerson.
Is there a free alternative to LivePerson?
Yes. Talkdesk has a free plan alongside paid ones.
Which LivePerson alternatives work on Android?
The LivePerson listing does not include an Android app. Zendesk lists one.
Which LivePerson alternatives work on iOS?
The LivePerson listing does not include an iOS app. Zendesk lists one.
When were these prices checked?
Each listing shows its own date. On this page they run from Oct 17, 2026 to Nov 13, 2026. Vendors change prices without notice, so confirm on their site before you buy.