8x8 vs Net2Phone (2026): which should you pick?
As of Nov 12, 2026, Net2Phone grades higher than 8x8: 2.4 against 2.0 out of 4.0.
Checked Oct 17, 2026 and Nov 12, 2026 · graded Oct 17, 2026 and Nov 12, 2026 by ToolGPA
Net2Phone grades higher on the free plan and ease of use. They get the same grade on value for money, features and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Net2Phone
Per-user cloud phone system with video, SMS and AI call tools
Free trial · from $27.99/mo
Which one is for you
Pick 8x8 if
- Fits if a receptionist handles lots of calls and needs to see who's free
- Works for offices that keep Microsoft Teams and just need phone lines inside it
Look elsewhere if
- Skip it if you want to see a price before talking to sales, as none is published
- Not for you if you want to try it first, as no free plan or trial is on record
- Watch out: the phone app rates 3.78 from about 8,700 App Store ratings
- Tight if you text a lot, since texts are charged by message segment and business SMS needs a campaign registration
- Watch out: the Frontdesk console needs an X4 license or higher, and the contact center is a separate product
Pick Net2Phone if
- Fits if you want unlimited US, Canada and Mexico calling with video in one app
- Works for teams that want call summaries and sentiment analysis from the phone itself
Look elsewhere if
- Pricey if you pay monthly: Essentials is $28.99 a user, against $27.99 on a 36-month term
- Watch out: the lowest per-user prices need a 36-month term
- Watch out: AI Agent and Coach AI are separate credit-based products, from $99.99 and $109.99 a month
- Watch out: WhatsApp messaging is listed as coming soon on Professional and Ultimate
- Tight if you need a trial plan: the length isn't stated
How we grade them
| 2.0GPA8x8Fair | 2.4GPANet2PhoneFair | |
|---|---|---|
| Value for money | CNo published price on record: 8x8's site turned our reader away and its help center lists none, so you'll be getting a quote. With no figure it sits at the ordinary grade, and there's no per-head cost for five to give. | CEssentials is $27.99 a user a month on a 36-month term ($28.99 monthly), above this category's $21 dearer-quarter line. Bands of 10 to 24 users cost less per head. |
| Free plan and trial | FNo free plan or free trial on record. With no prices either, there's no way to see it before talking to 8x8. | DA free trial is offered on every plan, but its length isn't stated and a card isn't ruled out. No free plan. |
| Features | BCalls, voicemail, texts, team chat, fax and video meetings in one app, with auto attendants, ring groups, queues, a receptionist console and CRM links. That's the whole job. Frontdesk needs an X4 license or higher. | BUnlimited calling to the US, Canada and Mexico, video, texting, AI summaries and a visual workflow builder. The listing shows no gap in the core phone job. |
| Ease of use | D3.78 from about 8,700 App Store ratings for 8x8 Work, just under the 3.8 line. A score that low from that many people is worth noticing. | CNo store rating on record. Phones, plans, workflows and integrations need set-up. |
| Platforms and integrations | AWindows, Mac, iPhone, Android and the browser, with Salesforce, HubSpot, Zendesk, ServiceNow, NetSuite and Microsoft Teams, plus a public API. | AWeb, Mac, Windows, iPhone and Android apps, with an integration product connecting calls and texts to 100+ apps. The mobile app needs an active plan. |
| Best for | busy front desks and Microsoft Teams offices | a per-user cloud phone with video and AI call tools |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: 8x8 and Net2Phone. How we grade
Where they differ
- 8x8 also covers team chat.
- Net2Phone also covers transcription and workflow automation.
In commonWebmacOSWindowsiOSAndroidVideo callsBusiness phone lineBusiness texting
At a glance
| 8x8 | Net2Phone | |
|---|---|---|
| Pricing | Paid | Free trial |
| Starts at | Not published | $27.99 per user / month on a 36-month term ($28.99 billed monthly), 1-9 users |
| Free plan | None | None |
| Free trial | None listed | Free trial offered on every Unite plan; its length is not stated. |
| Web | ||
| macOS | ||
| Windows | ||
| iOS | ||
| Android | ||
| Made by | 8x8 | net2phone |
| Price read from | Not confirmed | net2phone.com |
| Checked | Oct 17, 2026 | Nov 12, 2026 |
Worth knowing
8x8
- 8x8's website turned our reader away with a bot check and its help center lists no prices, so what it costs could not be confirmed.
- Features depend on the X Series license: the Frontdesk receptionist console needs X4 or higher.
- Texts are charged by message segment, and business SMS needs a campaign registration set up in the Admin Console.
- The contact center is a separate 8x8 product with its own agent and supervisor apps.
Net2Phone
- The lowest per-user prices need a 36-month term; the page also lists higher monthly-billed prices.
- Prices change with the user count in four bands (1-9, 10-24, 25-99 and 100+), and the 100+ band is contact-for-pricing.
- AI Agent and Coach AI are separate credit-based products sold apart from Unite, from $99.99 and $109.99 a month.
- WhatsApp messaging is listed as coming soon on Professional and Ultimate.
Key features
8x8
- 8x8 Work app
- Calls, voicemail, SMS and MMS, team messaging with group chat rooms, and fax in one app for Windows, Mac, iOS, Android and the browser.
- Auto attendants and ring groups
- Admins build call menus, ring groups and call queues with schedules in the 8x8 Admin Console, and route calls to voicemail or outside numbers.
- 8x8 Meetings
- Video meetings from the same app, with a Google Calendar plug-in, custom branding, live streaming to YouTube and an analytics dashboard for admins.
- 8x8 Frontdesk
- A receptionist console in the desktop app that handles up to six calls at once, shows who is available and transfers callers. It needs an X4 license or higher.
- Voice for Microsoft Teams
- Connects 8x8 phone service to Microsoft Teams, so a business can keep Teams as its only app while 8x8 supplies the phone lines.
- CRM and helpdesk integrations
- Integrations for Salesforce, HubSpot, Zendesk, ServiceNow and NetSuite log calls and pop up caller records.
Net2Phone
- Business phone system
- A unified web and mobile app with 40+ calling features and unlimited calling to the US, Canada and Mexico on every Unite plan.
- Video meetings
- Limited video on Essentials, full video on Professional, and webinar and live stream hosting on Ultimate.
- AI call tools
- Professional adds AI call transcription and summaries, and Ultimate adds AI call sentiment analysis.
- Texting and chat
- External SMS/MMS messaging on every plan, 1-to-1 internal chat on Essentials and group chats and channels from Professional up.
- Workflow integrations
- The Integrate product builds visual workflows from calls and texts into more than 100 apps, such as Salesforce, HubSpot and Slack.
- Desktop and mobile apps
- Apps for Mac, Windows, iOS and Android. The mobile app is free to download but needs an active plan.
Plans
8x8
Pricing could not be confirmed. See 8x8.com.
Net2Phone
Unite Essentials$27.99
per user / month, 36-month term ($28.99 monthly), 1-9 users
Calling to the US, Canada and Mexico, 40+ phone features, limited video, 1-to-1 chat and SMS/MMS. $24.99 a month for 10-24 users, on the 36-month term $21.99.
Unite Professional$34.99
per user / month, 36-month term ($35.99 monthly), 1-9 users
Adds international calling to 40+ countries, full video, group chat, AI call transcription and summaries, and multi-device support. $29.99 monthly at 10-24 users.
Unite Ultimate$39.99
per user / month, 36-month term ($44.99 monthly), 1-9 users
Adds webinar and live stream video and AI call sentiment analysis. $38.99 monthly at 10-24 users, and 100+ users are priced through sales.
Common questions
Which is cheaper, 8x8 or Net2Phone?
As of Nov 12, 2026, 8x8 has no price we could confirm, and Net2Phone starts at $27.99 per user / month on a 36-month term ($28.99 billed monthly), 1-9 users.
Which has a free plan, 8x8 or Net2Phone?
As of Nov 12, 2026, neither 8x8 nor Net2Phone has a free plan. Net2Phone has a free trial.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.