Net2Phone vs Nextiva (2026): which should you pick?
As of Nov 12, 2026, Net2Phone grades higher than Nextiva: 2.4 against 2.2 out of 4.0.
Checked Nov 2, 2026 and Nov 12, 2026 · graded Nov 2, 2026 and Nov 12, 2026 by ToolGPA
Net2Phone grades higher on the free plan. They get the same grade on value for money, features, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Net2Phone
Per-user cloud phone system with video, SMS and AI call tools
Nextiva
Business phone, texting and video with an optional AI receptionist
Which one is for you
Pick Net2Phone if
- Fits if you want unlimited US, Canada and Mexico calling with video in one app
- Works for teams that want call summaries and sentiment analysis from the phone itself
Look elsewhere if
- Pricey if you pay monthly: Essentials is $28.99 a user, against $27.99 on a 36-month term
- Watch out: the lowest per-user prices need a 36-month term
- Watch out: AI Agent and Coach AI are separate credit-based products, from $99.99 and $109.99 a month
- Watch out: WhatsApp messaging is listed as coming soon on Professional and Ultimate
- Tight if you need a trial plan: the length isn't stated
Pick Nextiva if
- Fits if you also answer website chat and online reviews and want them in one inbox
- Works for offices on Linux, which Nextiva's desktop app runs on
Look elsewhere if
- Skip it if you want to try before paying, as there's no free trial of the phone plans
- Pricey if you pay monthly, at $23 for NEXT Core and $50 for NEXT Engage
- Tight if you need call recording or a toll-free number, as both are add-ons on NEXT Core
- Watch out: Salesforce, HubSpot and other CRMs are add-ons on every plan
- Not for you if you want to buy online, as all three plans go through a sales demo
How we grade them
| 2.4GPANet2PhoneFair | 2.2GPANextivaFair | |
|---|---|---|
| Value for money | CEssentials is $27.99 a user a month on a 36-month term ($28.99 monthly), above this category's $21 dearer-quarter line. Bands of 10 to 24 users cost less per head. | C$15 a head for five on NEXT Core with a 12-month term, or $23 paid monthly. That's just over this category's cheaper quarter ($14). Recording, a toll-free number and fax are add-ons on Core, NEXT Engage is $25, or $50 paid monthly, and XBert AI costs $1.50 a conversation. |
| Free plan and trial | DA free trial is offered on every plan, but its length isn't stated and a card isn't ruled out. No free plan. | FNo free plan and no free trial of the phone plans. Only the XBert AI Receptionist add-on has a 14-day trial. |
| Features | BUnlimited calling to the US, Canada and Mexico, video, texting, AI summaries and a visual workflow builder. The listing shows no gap in the core phone job. | BCalls with an auto-attendant, texts, video meetings, team chat and one inbox for calls, texts, email, social and reviews. Every plan has AI transcriptions and summaries (50 a month on Core, unlimited on Scale), and Scale adds supervisor monitoring. That covers the job, though CRMs are add-ons on every plan. |
| Ease of use | CNo store rating on record. Phones, plans, workflows and integrations need set-up. | CNo App Store rating on record. All three plans go through a sales demo, and there are phone menus to build before you're running. |
| Platforms and integrations | AWeb, Mac, Windows, iPhone and Android apps, with an integration product connecting calls and texts to 100+ apps. The mobile app needs an active plan. | AWeb, Mac, Windows, Linux, iPhone and Android, with Microsoft Teams, Salesforce, HubSpot, Outlook and Google Contacts. |
| Best for | a per-user cloud phone with video and AI call tools | phone, texts, video and web chat from one provider |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Net2Phone and Nextiva. How we grade
Price against what you get
Net2Phone starts at $27.99 a month for each person and scores 3.0 out of 4 on features, ease of use and platforms. Nextiva starts at $15 a month for each person and scores 3.0.
They score the same, and Nextiva starts $12.99 a month lower. Of the other business phone systems on the chart, 5 score higher than Net2Phone for less, and none scores higher than Nextiva for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Net2Phone also covers workflow automation.
- Nextiva also covers team chat.
At a glance
| Net2Phone | Nextiva | |
|---|---|---|
| Pricing | Free trial | Paid |
| Starts at | $27.99 per user / month on a 36-month term ($28.99 billed monthly), 1-9 users | $15 per user / month, billed annually ($23 billed monthly) |
| Free plan | None | None |
| Free trial | Free trial offered on every Unite plan; its length is not stated. | None listed |
| Web | ||
| macOS | ||
| Windows | ||
| Linux | ||
| iOS | ||
| Android | ||
| Made by | net2phone | Nextiva |
| Price read from | net2phone.com | nextiva.com |
| Checked | Nov 12, 2026 | Nov 2, 2026 |
Worth knowing
Net2Phone
- The lowest per-user prices need a 36-month term; the page also lists higher monthly-billed prices.
- Prices change with the user count in four bands (1-9, 10-24, 25-99 and 100+), and the 100+ band is contact-for-pricing.
- AI Agent and Coach AI are separate credit-based products sold apart from Unite, from $99.99 and $109.99 a month.
- WhatsApp messaging is listed as coming soon on Professional and Ultimate.
Nextiva
- Annual prices apply to new small businesses with 1-100 employees on a 12-month term; paid monthly, NEXT Core is $23 and NEXT Engage $50.
- On NEXT Core, call recording, a toll-free number, fax and Microsoft Teams are add-ons; Salesforce, HubSpot and other CRMs are add-ons on every plan.
- There is no free trial of the phone plans; all three are offered through a demo with sales, and XBert AI conversations cost $1.50 each on top of any plan.
- Contact center plans, from $75 per agent a month, are a separate product line on the Enterprise tab.
Key features
Net2Phone
- Business phone system
- A unified web and mobile app with 40+ calling features and unlimited calling to the US, Canada and Mexico on every Unite plan.
- Video meetings
- Limited video on Essentials, full video on Professional, and webinar and live stream hosting on Ultimate.
- AI call tools
- Professional adds AI call transcription and summaries, and Ultimate adds AI call sentiment analysis.
- Texting and chat
- External SMS/MMS messaging on every plan, 1-to-1 internal chat on Essentials and group chats and channels from Professional up.
- Workflow integrations
- The Integrate product builds visual workflows from calls and texts into more than 100 apps, such as Salesforce, HubSpot and Slack.
- Desktop and mobile apps
- Apps for Mac, Windows, iOS and Android. The mobile app is free to download but needs an active plan.
Nextiva
- Calling and phone menus
- Unlimited calls with an auto-attendant and call menus on every plan. Smart call routing comes with Scale or with the call center add-on on Engage.
- Business texting
- Texts from the business number: 100 per user a month on NEXT Core, 500 on NEXT Engage and unlimited on NEXT Scale. Customers texting the team needs Engage.
- Video meetings and team chat
- Video calls with screen and file sharing and team messaging sit in the same app. Recording video meetings needs Engage or Scale.
- Shared inbox and reviews
- One inbox gathers calls, texts and email, with shared team email accounts and a set number of connected social media and online review accounts per plan.
- AI transcripts and summaries
- Every plan now includes AI transcriptions, summaries and answer suggestions: 50 a month on NEXT Core, 200 on NEXT Engage and unlimited on NEXT Scale.
- XBert AI Receptionist
- An add-on that answers calls, texts and chats around the clock. It costs $99 a month for 100 AI conversations and has a 14-day free trial.
Plans
Net2Phone
Unite Essentials$27.99
per user / month, 36-month term ($28.99 monthly), 1-9 users
Calling to the US, Canada and Mexico, 40+ phone features, limited video, 1-to-1 chat and SMS/MMS. $24.99 a month for 10-24 users, on the 36-month term $21.99.
Unite Professional$34.99
per user / month, 36-month term ($35.99 monthly), 1-9 users
Adds international calling to 40+ countries, full video, group chat, AI call transcription and summaries, and multi-device support. $29.99 monthly at 10-24 users.
Unite Ultimate$39.99
per user / month, 36-month term ($44.99 monthly), 1-9 users
Adds webinar and live stream video and AI call sentiment analysis. $38.99 monthly at 10-24 users, and 100+ users are priced through sales.
Nextiva
NEXT Core$15
per user / month, billed annually ($23 billed monthly)
Calls, video, team chat, 100 texts per user a month, skills-based routing, a basic CRM and 50 AI transcriptions and summaries a month. Annual price needs a 12-month term.
NEXT Engage$25
per user / month, billed annually ($50 billed monthly)
Adds live chat and a chatbot, 2,000 toll-free inbound minutes, 500 texts per user a month, single sign-on, fax and 200 AI transcriptions and summaries a month.
NEXT Scale$75
per user / month, billed monthly or annually
Adds unlimited texts, 10,000 toll-free inbound minutes, directory sync, unlimited AI transcriptions and summaries, supervisor monitoring and dedicated onboarding.
Ways to pay less
Net2Phone
No public discounts listed.
Nextiva
- Annual discount
Save up to 50% with annual pricing
Nextiva's pricing page lists NEXT Core at $15 per user a month annually against $23 monthly, and NEXT Engage at $25 against $50.
- Other savings
Switch and Save: up to 12 months free
Businesses under 200 employees leaving another provider's contract get free months matching its remaining term, with proof and a 12-month Core or Engage plan.
Common questions
Which is cheaper, Net2Phone or Nextiva?
As of Nov 12, 2026, Nextiva is cheaper to start with: $15 a month for each person, against $27.99 a month for each person for Net2Phone. Net2Phone starts at $27.99 per user / month on a 36-month term ($28.99 billed monthly), 1-9 users, and Nextiva starts at $15 per user / month, billed annually ($23 billed monthly).
Which has a free plan, Net2Phone or Nextiva?
As of Nov 12, 2026, neither Net2Phone nor Nextiva has a free plan. Net2Phone has a free trial.
Which platforms do Net2Phone and Nextiva run on?
As of Nov 12, 2026, only Nextiva lists a Linux app. Both list a web app and macOS, Windows, iOS and Android apps. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.