Dialpad vs Net2Phone (2026): which should you pick?
As of Nov 12, 2026, Dialpad grades higher than Net2Phone: 2.8 against 2.4 out of 4.0.
Checked Nov 9, 2026 and Nov 12, 2026 · graded Oct 17, 2026 and Nov 12, 2026 by ToolGPA
Dialpad grades higher on the free plan and ease of use. They get the same grade on value for money, features and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Dialpad
AI business phone with live call transcripts and call summaries
Net2Phone
Per-user cloud phone system with video, SMS and AI call tools
Which one is for you
Pick Dialpad if
- Fits if you want every call written down and summarized automatically
- Works for teams that live in Google Workspace or Microsoft 365
Look elsewhere if
- Pricey if you pay monthly, at $27 a person against $15 on yearly billing
- Tight if you need Salesforce or HubSpot links, since those need Pro at $25
- Not for you if a contact center is what you need, as Dialpad Support is a separate product from $89 a person
- Watch out: extra local or toll-free numbers and internet fax are add-ons on every plan
- Pricey if you want a sales dialer, as Dialpad Sell is a separate product from $39
Pick Net2Phone if
- Fits if you want unlimited US, Canada and Mexico calling with video in one app
- Works for teams that want call summaries and sentiment analysis from the phone itself
Look elsewhere if
- Pricey if you pay monthly: Essentials is $28.99 a user, against $27.99 on a 36-month term
- Watch out: the lowest per-user prices need a 36-month term
- Watch out: AI Agent and Coach AI are separate credit-based products, from $99.99 and $109.99 a month
- Watch out: WhatsApp messaging is listed as coming soon on Professional and Ultimate
- Tight if you need a trial plan: the length isn't stated
How we grade them
| 2.8GPADialpadGood | 2.4GPANet2PhoneFair | |
|---|---|---|
| Value for money | C$15 a head for five on Standard, billed yearly. That's just over this category's cheaper quarter ($14), and it includes the live transcripts and AI summaries. Monthly billing jumps to $27, and CRM links need Pro at $25. | CEssentials is $27.99 a user a month on a 36-month term ($28.99 monthly), above this category's $21 dearer-quarter line. Bands of 10 to 24 users cost less per head. |
| Free plan and trial | CA 14-day free trial of Dialpad Connect, and no free plan. The listing doesn't say whether the trial needs a card. | DA free trial is offered on every plan, but its length isn't stated and a card isn't ruled out. No free plan. |
| Features | BUnlimited US and Canada calls, texting, team messaging, video meetings, phone menus with several ways to route calls, and transcripts and summaries on every call. It covers the whole job. Fax and extra numbers are add-ons. | BUnlimited calling to the US, Canada and Mexico, video, texting, AI summaries and a visual workflow builder. The listing shows no gap in the core phone job. |
| Ease of use | B4.6 from about 4,600 App Store ratings, a notch below the top-rated phone apps here. | CNo store rating on record. Phones, plans, workflows and integrations need set-up. |
| Platforms and integrations | AWindows and Mac apps, iPhone and Android, a web app, a Chrome extension and desk phones, plus Google Workspace, Microsoft 365, Teams, Salesforce, HubSpot, Zendesk and Slack. | AWeb, Mac, Windows, iPhone and Android apps, with an integration product connecting calls and texts to 100+ apps. The mobile app needs an active plan. |
| Best for | calls that transcribe and summarize themselves | a per-user cloud phone with video and AI call tools |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Dialpad and Net2Phone. How we grade
Price against what you get
Dialpad starts at $15 a month for each person and scores 3.3 out of 4 on features, ease of use and platforms. Net2Phone starts at $27.99 a month for each person and scores 3.0.
Dialpad scores higher and starts $12.99 a month lower. Of the other business phone systems on the chart, none scores higher than Dialpad for less, and 5 score higher than Net2Phone for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Dialpad also covers team chat.
- Net2Phone also covers workflow automation.
At a glance
| Dialpad | Net2Phone | |
|---|---|---|
| Pricing | Free trial | Free trial |
| Starts at | $15 per user / month, billed annually ($27 billed monthly) | $27.99 per user / month on a 36-month term ($28.99 billed monthly), 1-9 users |
| Free plan | None | None |
| Free trial | 14-day free trial of Dialpad Connect | Free trial offered on every Unite plan; its length is not stated. |
| Web | ||
| macOS | ||
| Windows | ||
| iOS | ||
| Android | ||
| Browser extension | ||
| Made by | Dialpad, Inc. | net2phone |
| Price read from | dialpad.com | net2phone.com |
| Checked | Nov 9, 2026 | Nov 12, 2026 |
Worth knowing
Dialpad
- CRM integrations need the Pro plan or above, as do 24/7 support and managing more than one office.
- Extra local or toll-free numbers and internet fax are optional add-ons on every plan.
- The contact center (Dialpad Support, from $89 per user a month) and sales dialer (Dialpad Sell, from $39) are separate products.
- Monthly billing costs more: $27 instead of $15 for Standard and $35 instead of $25 for Pro.
Net2Phone
- The lowest per-user prices need a 36-month term; the page also lists higher monthly-billed prices.
- Prices change with the user count in four bands (1-9, 10-24, 25-99 and 100+), and the 100+ band is contact-for-pricing.
- AI Agent and Coach AI are separate credit-based products sold apart from Unite, from $99.99 and $109.99 a month.
- WhatsApp messaging is listed as coming soon on Professional and Ultimate.
Key features
Dialpad
- Business calling
- Every user gets a direct line with unlimited calling in the US and Canada, voicemail transcribed to email, call forwarding and changeable caller ID.
- Live transcripts and AI Recaps
- Calls are transcribed in real time, and AI Recaps summarize each call and meeting with decisions and action items once it ends.
- Texting and team messaging
- Business SMS and topic-based team messaging with threads and file sharing sit in the same app as calls.
- Call routing
- Departments with phone menus, simultaneous ringing, round-robin and longest-idle routing, and open, closed and holiday hours.
- Dialpad Meetings
- Video meetings inside the same workspace. Dial-in numbers, larger meetings and toll-free meeting lines are add-ons.
- Apps on every device
- Desktop apps for Windows and Mac, iOS and Android apps, a progressive web app, a Chrome extension and certified desk phones.
Net2Phone
- Business phone system
- A unified web and mobile app with 40+ calling features and unlimited calling to the US, Canada and Mexico on every Unite plan.
- Video meetings
- Limited video on Essentials, full video on Professional, and webinar and live stream hosting on Ultimate.
- AI call tools
- Professional adds AI call transcription and summaries, and Ultimate adds AI call sentiment analysis.
- Texting and chat
- External SMS/MMS messaging on every plan, 1-to-1 internal chat on Essentials and group chats and channels from Professional up.
- Workflow integrations
- The Integrate product builds visual workflows from calls and texts into more than 100 apps, such as Salesforce, HubSpot and Slack.
- Desktop and mobile apps
- Apps for Mac, Windows, iOS and Android. The mobile app is free to download but needs an active plan.
Plans
Dialpad
Standard$15
per user / month, billed annually ($27 billed monthly)
Unlimited US and Canada calling, texting, team messaging, video meetings, real-time transcripts and AI call summaries.
Pro$25
per user / month, billed annually ($35 billed monthly)
Adds CRM and helpdesk integrations, 24/7 support, management of several offices and automatic recording on shared lines.
EnterpriseCustom
Adds single sign-on, user access controls, unlimited office locations and a 99.9% uptime commitment. Sold through sales.
Net2Phone
Unite Essentials$27.99
per user / month, 36-month term ($28.99 monthly), 1-9 users
Calling to the US, Canada and Mexico, 40+ phone features, limited video, 1-to-1 chat and SMS/MMS. $24.99 a month for 10-24 users, on the 36-month term $21.99.
Unite Professional$34.99
per user / month, 36-month term ($35.99 monthly), 1-9 users
Adds international calling to 40+ countries, full video, group chat, AI call transcription and summaries, and multi-device support. $29.99 monthly at 10-24 users.
Unite Ultimate$39.99
per user / month, 36-month term ($44.99 monthly), 1-9 users
Adds webinar and live stream video and AI call sentiment analysis. $38.99 monthly at 10-24 users, and 100+ users are priced through sales.
Ways to pay less
Dialpad
- Annual discount
Lower price with annual billing
Dialpad's pricing page lists Standard at $15 per user a month billed annually against $27 billed monthly, and Pro at $25 against $35.
- Nonprofit
30% off for nonprofits
Through the Nonprofit Support Program, selected nonprofits in the US or Canada may get 30% off Dialpad billed annually, on up to 50 seats.
- Startups
Dialpad for Startups
Dialpad for Good offers free seats and discounts to startups through partner accelerators, incubators and investors.
Net2Phone
No public discounts listed.
Common questions
Which is cheaper, Dialpad or Net2Phone?
As of Nov 12, 2026, Dialpad is cheaper to start with: $15 a month for each person, against $27.99 a month for each person for Net2Phone. Dialpad starts at $15 per user / month, billed annually ($27 billed monthly), and Net2Phone starts at $27.99 per user / month on a 36-month term ($28.99 billed monthly), 1-9 users.
Which has a free plan, Dialpad or Net2Phone?
As of Nov 12, 2026, neither Dialpad nor Net2Phone has a free plan. Both have a free trial.
Which platforms do Dialpad and Net2Phone run on?
As of Nov 12, 2026, only Dialpad lists a browser extension. Both list a web app and macOS, Windows, iOS and Android apps. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.