BeyondTrust Remote Support vs ISL Online (2026): which should you pick?

Pick BeyondTrust Remote Support if

• Fits if you run a help desk with several representatives and need session control
• Makes sense if you need cloud or on-premises appliance deployment

Look elsewhere if

• Skip it if you want a price on the page, because none is published
• Not for you if you need a free plan or trial, as none is on record
• Tight if you have many representatives, since a licence covers one signed-in representative at a time
• Watch out: extended availability mode, for sharing sessions outside the console, uses an extra licence

Pick ISL Online if

• Fits if you give support to customers and want a self-hosted server option
• Works for small teams that fit within 10 managed devices on Starter

Look elsewhere if

• Tight if you stay on Starter: 10 managed devices, and no REST API
• Pricey if you grow, as Standard, Premium and Self-Hosted are priced per concurrent user
• Watch out: only yearly-billed monthly figures are shown, with no month-to-month price, and tax is extra
• Skip it if you need SSO on a smaller plan, because external authentication starts above Standard

BeyondTrust Remote Support

• BeyondTrust's website blocked automated readers, so no prices could be read; its documentation points buyers to sales for additional licenses.
• Support licenses are by concurrent users: any number of accounts can exist, but only as many representatives as licenses bought can be signed in to the console at once.
• Extended availability mode, which lets a representative share sessions outside the console, uses an extra license.
• The supported-platforms page I could read lists macOS, Linux, iOS and Android; Windows details were not in the readable text.

ISL Online

• Standard, Premium and Self-Hosted are priced per concurrent user, and the checkout steps run from 1 to 20+ users.
• The pricing page shows monthly figures billed yearly; no month-to-month price is displayed.
• The REST API is not available on the Starter plan, and external authentication starts above Standard.
• A 15-day money-back guarantee applies; prices exclude tax.

BeyondTrust Remote Support

Remote control of computers and mobile devices

Representatives connect to and control remote systems to troubleshoot, from a desktop console or a web console that needs no installation.

Chat support and skills-based routing

The documentation lists chat support and routing of requests by representative skills among the features of the cloud service.

Role-based access and session monitoring

Role-based controls, session monitoring and multi-factor authentication are described as the security layer around remote sessions.

ITSM integration and reporting

The cloud service documentation mentions ITSM integration, embeddable support components and reporting.

Cloud or appliance deployment

Available as a single-tenant cloud service hosted on AWS with a stated 99.9% monthly availability SLA, or on a B Series or virtual appliance.

Supported clients

The platform documentation covers macOS, Linux desktop and server, iOS and Android, with the customer client, jump client and representative console listed per version.

ISL Online

Attended and unattended sessions

Technicians can support a user live or connect to computers set up for unattended access, including Android devices through the ISL Light app.

Connect via RDP and SSH

The site says technicians can jump to remote computers over RDP or SSH without VPN tunneling or firewall changes.

Session tools

The plan comparison lists session recording, a file manager, chat, audio and video calls, multiple monitors, curtain mode and a clipboard.

Hosting options

Besides the cloud license, ISL Online sells a self-hosted server license and a single-tenant managed private cloud.

Management and API

Higher plans add computer groups, user management, permissions, reports and a REST API; Premium and Self-Hosted add external authentication.

BeyondTrust Remote Support

Pricing could not be confirmed. See beyondtrust.com.

ISL Online

• Starter$16.90

  per month for 1 licensed user, billed annually

  $202.80 a year. 10 managed devices, mobile support, RDP connections, email invites and custom deployment links.

• Standard$34.90

  per month for 1 concurrent user, billed annually

  $418.80 a year per concurrent user. 40 licensed users, 1000 managed devices, user management and device permissions.

• Premium$54.90

  per month for 1 concurrent user, billed annually

  $658.80 a year per concurrent user. Unlimited users and devices, SSO/SAML, advanced customization and premium support.

• Self-Hosted$44.90

  per month for 1 concurrent user, billed annually

  $538.80 a year per concurrent user. On-premises server with unlimited users and devices; SAML SSO or LDAP supported.

• Managed Private Cloud$99.90

  per month per concurrent user, billed annually

  Single-tenant system sold from 20 licenses, so $23,976 a year at the entry point. Includes an account manager.