BigChange vs ServiceTitan (2026): which should you pick?
As of Nov 13, 2026, BigChange grades higher than ServiceTitan: 2.0 against 1.8 out of 4.0.
Checked Oct 18, 2026 and Nov 13, 2026 · graded Oct 18, 2026 and Nov 13, 2026 by ToolGPA
BigChange grades higher on ease of use. They get the same grade on value for money, the free plan, features and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
ServiceTitan
Field service platform for residential and commercial trades
Paid
Which one is for you
Pick BigChange if
- Fits if you run a UK field service firm with vans to track
- Works for teams that want jobs, quotes and fleet in one system
Look elsewhere if
- Not for you if you are outside the UK, as the pages are written for UK businesses
- Watch out: no price is published, only a demo
- Watch out: hardware like tablets and fuel cards is sold on top
- Skip it if you want to try it first, since no trial is listed
Pick ServiceTitan if
- Fits if you run an HVAC or plumbing firm with office staff, several technicians and maintenance memberships
- Works for companies that keep their books in NetSuite, Sage Intacct or Acumatica
Look elsewhere if
- Skip it if you want to see a price or try it before you talk to sales
- Not for you if you're a small crew wanting something you can set up yourself this week
- Pricey if you also want AI agents, a contact center or fleet tracking, which are sold on top of a package
- Watch out: the technician app averages 3.46 from 5,310 App Store ratings, with 1,657 one-star ratings
- Watch out: every package is priced per technician, so the bill grows with each tech you add
How we grade them
| 2.0GPABigChangeFair | 1.8GPAServiceTitanWeak | |
|---|---|---|
| Value for money | CThe pricing page publishes no prices and offers a demo. | CNo price is published: Starter, Essentials and The Works are priced per technician after a demo, so there's no figure for a crew of three. With nothing to compare, that's a C by our rule, and AI, contact centre and fleet tools cost extra on top. |
| Free plan and trial | FNo free plan and no trial on the listing. | FNo free plan, no free trial and no self-serve sign-up. Buying starts with a sales demo, so there's no way to try it on your own. |
| Features | BScheduling, CRM, quotes, invoicing, fleet tracking, worksheets and a customer portal cover the job. | BCall booking with recording, a dispatch board, a shared pricebook, on-site estimates, memberships, invoicing, payroll, commissions and ad tracking that ties spend to revenue, plus an offline field app. It covers the whole job. |
| Ease of use | CNo store rating on record. Engineers' worksheets and customer records need setting up. | DThe ServiceTitan Field app averages 3.46 from 5,310 App Store ratings, the lowest in this category, with 1,657 one-star ratings. Getting started also means a demo and a package fitted by sales. |
| Platforms and integrations | BWeb with a digital job app for engineers, plus Xero, Sage and Microsoft Word. | BWeb, iPhone and Android, with QuickBooks Online and Desktop, Xero, NetSuite, Sage Intacct, Acumatica, Viewpoint Vista and Sage 50. A long accounting list, but no desktop app. |
| Best for | UK field firms that also track vehicles | established HVAC and plumbing firms with an office |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: BigChange and ServiceTitan. How we grade
Where they differ
- BigChange also covers time clock.
- ServiceTitan also covers call tracking.
In commonWebInvoicingReportsJob schedulingQuotes and estimates
At a glance
| BigChange | ServiceTitan | |
|---|---|---|
| Pricing | Paid | Paid |
| Starts at | Not published | Not published |
| Free plan | None | None |
| Free trial | None listed | None listed |
| Web | ||
| iOS | ||
| Android | ||
| Made by | BigChange | ServiceTitan, Inc. |
| Price read from | Not confirmed | Not confirmed |
| Checked | Nov 13, 2026 | Oct 18, 2026 |
Worth knowing
BigChange
- The pricing page publishes no prices; it offers a demo instead.
- The vendor is based in Leeds, UK, and its pages are written for UK businesses.
- Hardware such as rugged tablets, smartphones and fuel cards is sold alongside the software.
ServiceTitan
- No prices are published: the Starter, Essentials and The Works packages are priced per technician after a demo request.
- There is no free trial or self-serve sign-up; buying starts with a sales demo.
- AI agents, contact center, fleet and marketing tools are sold as separate Pro products on top of a package.
Key features
BigChange
- Job scheduling and CRM
- Schedule jobs for the workforce and keep a view of each customer, site and contract, with call handling and sales opportunities in one place.
- Quotes and invoicing
- Customers can accept quotes online, invoices are raised from jobs, and invoices push to Xero. Integrated payments are also listed.
- Fleet tracking and vehicle checks
- Live fleet tracking, electronic walk-around checks and driver behavior reports such as speeding and harsh braking.
- Digital worksheets and proof of service
- Engineers get jobs digitally with job histories, step-by-step worksheets, risk assessments, photos and signatures.
- Customer portal and reminders
- Customers can request jobs and download job cards, and receive ETAs, booking confirmations and service reminders.
- AI office assistant
- Turns emails and photos into draft jobs, customers and quotes for the office team to approve.
ServiceTitan
- Call booking and dispatch
- Office staff book jobs from incoming calls, which are recorded, and a drag-and-drop dispatch board assigns technicians and tracks them en route.
- Pricebook and mobile estimates
- Technicians build estimates on site from a shared pricebook, with automated checklists that prompt them through each stage of a job.
- Memberships and invoicing
- Sell and track customizable maintenance memberships, invoice from the field, take payments and offer customers financing.
- Payroll, commissions and reports
- Payroll management and commission tracking sit beside reports on closing rates, booked jobs and each technician's results; The Works adds configurable payroll.
- Marketing attribution
- Campaign tracking ties ad spend to the calls and revenue it brings in, so you can see which ads pay for themselves.
- Offline field app
- A native iOS and Android app for phones and tablets works offline, so technicians can run jobs, estimates and payments without signal.
Plans
BigChange
Pricing could not be confirmed. See bigchange.com.
ServiceTitan
Pricing could not be confirmed. See servicetitan.com.
Common questions
Which is cheaper, BigChange or ServiceTitan?
As of Nov 13, 2026, BigChange has no price we could confirm, and ServiceTitan has no price we could confirm.
Which has a free plan, BigChange or ServiceTitan?
As of Nov 13, 2026, neither BigChange nor ServiceTitan has a free plan.
Which platforms do BigChange and ServiceTitan run on?
As of Nov 13, 2026, only ServiceTitan lists iOS and Android apps. Both list a web app. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.