ServiceTitan vs Workiz
We give ServiceTitan a 1.8 GPA and Workiz a 2.6, out of 4.0. Workiz grades higher on the free plan and ease of use. They get the same grade on value for money, features and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
ServiceTitan
Field service platform for residential and commercial trades
Paid
Workiz
Field service software with a built-in phone system and AI answering
Free trial
How we grade them
| 1.8GPAServiceTitanWeak | 2.6GPAWorkizGood | |
|---|---|---|
| Value for money | CNo price is published: Starter, Essentials and The Works are priced per technician after a demo, so there's no figure for a crew of three. With nothing to compare, that's a C by our rule, and AI, contact centre and fleet tools cost extra on top. | CStandard, Pro and Ultimate all say request pricing, so there's no figure for a crew of three. The FAQ says paying yearly saves $400 or more, but not on what. No published price is a C by our rule. |
| Free plan and trial | FNo free plan, no free trial and no self-serve sign-up. Buying starts with a sales demo, so there's no way to try it on your own. | CA 7-day trial with all features and no card needed. That's the shortest trial in this category, and there's no free plan. |
| Features | BCall booking with recording, a dispatch board, a shared pricebook, on-site estimates, memberships, invoicing, payroll, commissions and ad tracking that ties spend to revenue, plus an offline field app. The whole job and then some. | BScheduling and dispatch with live locations, good-better-best estimates, deposits, financing and Tap to Pay, plus a built-in phone system and AI answering that several rivals sell as add-ons. Service plans, inventory and multi-day jobs need Ultimate though. |
| Ease of use | DThe ServiceTitan Field app averages 3.46 from 5,310 App Store ratings, the lowest in this category, with 1,657 one-star ratings. Getting started also means a demo and a package fitted by sales. | B4.6 from 2,191 App Store ratings. Automations are capped at 5 on Standard, so a lot of the automatic follow-ups wait for the bigger plans. |
| Platforms and integrations | BWeb, iPhone and Android, with QuickBooks Online and Desktop, Xero, NetSuite, Sage Intacct, Acumatica, Viewpoint Vista and Sage 50. A strong list, but no desktop app. | BWeb, iPhone and Android, but the listing names only QuickBooks Online and Zapier, and Zapier and the open API need Ultimate. Thin for this category, and no desktop app. |
| Best for | established HVAC and plumbing firms with an office | phone-heavy trades like locksmiths and garage doors |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: ServiceTitan and Workiz. How we grade
Where they differ
- ServiceTitan also covers reports.
- Workiz also covers business phone line and business texting.
In commonWebiOSAndroidInvoicingJob schedulingQuotes and estimatesCall tracking
At a glance
| ServiceTitan | Workiz | |
|---|---|---|
| Pricing | Paid | Free trial |
| Starts at | Not published | Not published |
| Free plan | None | None |
| Free trial | None listed | 7-day free trial with all features, no credit card required |
| Web | ||
| iOS | ||
| Android | ||
| Made by | ServiceTitan, Inc. | Workiz Inc. |
| Price read from | Not confirmed | Not confirmed |
| Checked | Oct 18, 2026 | Oct 18, 2026 |
Who each one suits
ServiceTitan
- HVAC, plumbing and electrical companies with office staff and several technicians
- Businesses that sell maintenance memberships and track technician commissions
- Commercial and construction contractors that need accounting system links
Workiz
- Home service businesses that win most jobs over the phone
- Locksmith, garage door and appliance repair companies
- Franchises and multi-location teams on the Ultimate plan
Worth knowing
ServiceTitan
- No prices are published: the Starter, Essentials and The Works packages are priced per technician after a demo request.
- There is no free trial or self-serve sign-up; buying starts with a sales demo.
- AI agents, contact center, fleet and marketing tools are sold as separate Pro products on top of a package.
Workiz
- No prices are published: Standard, Pro and Ultimate all say request pricing, though the FAQ says annual billing saves $400 or more.
- Service plans, inventory, multi-day jobs, the open API and Zapier are only on Ultimate.
- Card readers are sold separately, and the free trial lasts only 7 days.
Key features
ServiceTitan
- Call booking and dispatch
- Office staff book jobs from incoming calls, which are recorded, and a drag-and-drop dispatch board assigns technicians and tracks them en route.
- Pricebook and mobile estimates
- Technicians build estimates on site from a shared pricebook, with automated checklists that prompt them through each stage of a job.
- Memberships and invoicing
- Sell and track customizable maintenance memberships, invoice from the field, take payments and offer customers financing.
- Payroll, commissions and reports
- Payroll management and commission tracking sit beside reports on closing rates, booked jobs and each technician's results; The Works adds configurable payroll.
- Marketing attribution
- Campaign tracking ties ad spend to the calls and revenue it brings in, so you can see which ads pay for themselves.
- Offline field app
- A native iOS and Android app for phones and tablets works offline, so technicians can run jobs, estimates and payments without signal.
Workiz
- Scheduling and dispatch
- A drag-and-drop calendar assigns technicians to jobs, with fleet and team location tracking; Pro adds Genius Scheduling to book and place jobs automatically.
- Built-in phone system
- Every plan includes a local number, call flows, call recording and masking, two-way texting and ad tracking that ties calls to their source.
- AI answering
- Genius Answering picks up calls and replies to email, text and web form leads in English, Spanish or French, and can transfer live to your team.
- Estimates and payments
- Send good-better-best estimates, take deposits and online payments, offer consumer financing, and accept cards by Tap to Pay or a card reader.
- Automations and marketing
- Automations are capped at 5 on Standard, 10 on Pro and 30 on Ultimate; Genius Marketing sends email and text campaigns and manages reviews.
- Service plans and inventory
- Ultimate adds service plans, sales proposals, inventory, purchase orders, equipment tracking, flat-rate pricing, multi-day jobs and the open API.
Plans
ServiceTitan
Pricing could not be confirmed. See servicetitan.com.
Workiz
Pricing could not be confirmed. See workiz.com.
