Service Fusion vs Workiz
We give Service Fusion a 1.8 GPA and Workiz a 2.6, out of 4.0. Workiz grades higher on value for money, the free plan and features. They get the same grade on ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Service Fusion
Field service software with flat pricing and unlimited users
Workiz
Field service software with a built-in phone system and AI answering
How we grade them
| 1.8GPAService FusionWeak | 2.6GPAWorkizGood | |
|---|---|---|
| Value for money | DStarter is $208 a month billed yearly ($245 monthly) with unlimited users, so a crew of three pays $208, more than most tools here. Job photos, job costing and inventory are add-ons until Plus at $325. It does get cheaper per head as you grow. | CStandard, Pro and Ultimate all say request pricing, so there's no figure for a crew of three. The FAQ says paying yearly saves $400 or more, but not on what. No published price is a C by our rule. |
| Free plan and trial | FNo free plan and no free trial, just a demo. You'd be paying from the first month. | CA 7-day trial with all features and no card needed. That's the shortest trial in this category, and there's no free plan. |
| Features | CEstimates with options, scheduling and dispatch, invoicing, payments and QuickBooks sync on every plan. But on Starter, job photos, job costing, inventory, e-sign, the customer portal and recurring invoicing are all paid add-ons, which is a real gap. | BScheduling and dispatch with live locations, good-better-best estimates, deposits, financing and Tap to Pay, plus a built-in phone system and AI answering that several rivals sell as add-ons. Service plans, inventory and multi-day jobs need Ultimate though. |
| Ease of use | B4.6 from 1,420 App Store ratings for the technician app, which puts each day's jobs on a phone in the field. | B4.6 from 2,191 App Store ratings. Automations are capped at 5 on Standard, so a lot of the automatic follow-ups wait for the bigger plans. |
| Platforms and integrations | BWeb, iPhone and Android, with QuickBooks Online and Desktop, Gusto, Profit Rhino, Customer Lobby, pulseM and LiveSwitch, plus an open API on Pro. No desktop app. | BWeb, iPhone and Android, but the listing names only QuickBooks Online and Zapier, and Zapier and the open API need Ultimate. Thin for this category, and no desktop app. |
| Best for | bigger trade teams on one flat bill | phone-heavy trades like locksmiths and garage doors |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Service Fusion and Workiz. How we grade
Where they differ
- Service Fusion also covers inventory.
- Workiz also covers business texting and call tracking.
At a glance
| Service Fusion | Workiz | |
|---|---|---|
| Pricing | Paid | Free trial |
| Starts at | $208 per month for unlimited users, billed annually ($245 billed monthly) | Not published |
| Free plan | None | None |
| Free trial | None listed | 7-day free trial with all features, no credit card required |
| Web | ||
| iOS | ||
| Android | ||
| Made by | Service Fusion | Workiz Inc. |
| Price read from | servicefusion.com | Not confirmed |
| Checked | Oct 18, 2026 | Oct 18, 2026 |
Who each one suits
Service Fusion
- Trade companies with many technicians and office staff, since users are unlimited
- HVAC and plumbing businesses that keep their books in QuickBooks Desktop
- Teams that want a flat monthly price that does not grow with headcount
Workiz
- Home service businesses that win most jobs over the phone
- Locksmith, garage door and appliance repair companies
- Franchises and multi-location teams on the Ultimate plan
Worth knowing
Service Fusion
- Even one technician pays the flat entry price of $208 a month billed annually; there is no per-user plan or free trial.
- On Starter, job photos, inventory, job costing, e-sign documents, the customer portal and recurring invoicing are paid add-ons.
- GPS fleet tracking and ServiceCall.ai are add-ons on every plan, with no price on the pricing page.
- Annual plans are charged as one payment at sign-up; monthly plans have no contract.
Workiz
- No prices are published: Standard, Pro and Ultimate all say request pricing, though the FAQ says annual billing saves $400 or more.
- Service plans, inventory, multi-day jobs, the open API and Zapier are only on Ultimate.
- Card readers are sold separately, and the free trial lasts only 7 days.
Key features
Service Fusion
- Estimates and jobs
- Build estimates with several options for the customer, turn them into jobs, and keep every customer's records and job history in one place.
- Scheduling and dispatch
- Schedule and dispatch technicians from the office, with text alerts to customers; the technician app shows jobs on a phone in the field.
- Invoicing and payments
- Invoice from the office or the field and take payments through Service Fusion Payments, powered by PaySimple; Pro adds progress and recurring billing.
- Job costing and inventory
- Plus tracks the cost of each job and the stock you carry; on Starter both are add-ons.
- QuickBooks sync
- Sync with QuickBooks Online or QuickBooks Desktop on every plan, so jobs, invoices and payments are not entered twice.
- Fleet GPS and AI calls
- GPS fleet tracking reports trips, distance, idle time and driving behavior, and ServiceCall.ai adds an AI phone system; both are add-ons.
Workiz
- Scheduling and dispatch
- A drag-and-drop calendar assigns technicians to jobs, with fleet and team location tracking; Pro adds Genius Scheduling to book and place jobs automatically.
- Built-in phone system
- Every plan includes a local number, call flows, call recording and masking, two-way texting and ad tracking that ties calls to their source.
- AI answering
- Genius Answering picks up calls and replies to email, text and web form leads in English, Spanish or French, and can transfer live to your team.
- Estimates and payments
- Send good-better-best estimates, take deposits and online payments, offer consumer financing, and accept cards by Tap to Pay or a card reader.
- Automations and marketing
- Automations are capped at 5 on Standard, 10 on Pro and 30 on Ultimate; Genius Marketing sends email and text campaigns and manages reviews.
- Service plans and inventory
- Ultimate adds service plans, sales proposals, inventory, purchase orders, equipment tracking, flat-rate pricing, multi-day jobs and the open API.
Plans
Service Fusion
Starter$208
per month for unlimited users, billed annually ($245 billed monthly)
Estimates with options, scheduling and dispatch, invoicing, payments, QuickBooks sync, project management, reports and text alerts.
Plus$325
per month for unlimited users, billed annually ($382 billed monthly)
Adds job photo uploads, inventory management, job costing and integrated voice and text.
Pro$533
per month for unlimited users, billed annually ($627 billed monthly)
Adds the open API, custom and e-sign documents, a customer web portal, and progress and recurring invoicing.
Workiz
Pricing could not be confirmed. See workiz.com.
Ways to pay less
Service Fusion
- Annual discount
Save 15% with annual billing
Yearly billing lowers Starter from $245 to $208 a month, Plus from $382 to $325 and Pro from $627 to $533, charged as one payment at sign-up.
Workiz
No public discounts listed.
