Service Fusion vs ServiceTitan
We give Service Fusion and ServiceTitan the same GPA: 1.8 out of 4.0. Service Fusion grades higher on ease of use. ServiceTitan grades higher on value for money and features. They get the same grade on the free plan and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Service Fusion
Field service software with flat pricing and unlimited users
ServiceTitan
Field service platform for residential and commercial trades
How we grade them
| 1.8GPAService FusionWeak | 1.8GPAServiceTitanWeak | |
|---|---|---|
| Value for money | DStarter is $208 a month billed yearly ($245 monthly) with unlimited users, so a crew of three pays $208, more than most tools here. Job photos, job costing and inventory are add-ons until Plus at $325. It does get cheaper per head as you grow. | CNo price is published: Starter, Essentials and The Works are priced per technician after a demo, so there's no figure for a crew of three. With nothing to compare, that's a C by our rule, and AI, contact centre and fleet tools cost extra on top. |
| Free plan and trial | FNo free plan and no free trial, just a demo. You'd be paying from the first month. | FNo free plan, no free trial and no self-serve sign-up. Buying starts with a sales demo, so there's no way to try it on your own. |
| Features | CEstimates with options, scheduling and dispatch, invoicing, payments and QuickBooks sync on every plan. But on Starter, job photos, job costing, inventory, e-sign, the customer portal and recurring invoicing are all paid add-ons, which is a real gap. | BCall booking with recording, a dispatch board, a shared pricebook, on-site estimates, memberships, invoicing, payroll, commissions and ad tracking that ties spend to revenue, plus an offline field app. The whole job and then some. |
| Ease of use | B4.6 from 1,420 App Store ratings for the technician app, which puts each day's jobs on a phone in the field. | DThe ServiceTitan Field app averages 3.46 from 5,310 App Store ratings, the lowest in this category, with 1,657 one-star ratings. Getting started also means a demo and a package fitted by sales. |
| Platforms and integrations | BWeb, iPhone and Android, with QuickBooks Online and Desktop, Gusto, Profit Rhino, Customer Lobby, pulseM and LiveSwitch, plus an open API on Pro. No desktop app. | BWeb, iPhone and Android, with QuickBooks Online and Desktop, Xero, NetSuite, Sage Intacct, Acumatica, Viewpoint Vista and Sage 50. A strong list, but no desktop app. |
| Best for | bigger trade teams on one flat bill | established HVAC and plumbing firms with an office |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Service Fusion and ServiceTitan. How we grade
Where they differ
- Service Fusion also covers business phone line and inventory.
- ServiceTitan also covers reports and call tracking.
At a glance
| Service Fusion | ServiceTitan | |
|---|---|---|
| Pricing | Paid | Paid |
| Starts at | $208 per month for unlimited users, billed annually ($245 billed monthly) | Not published |
| Free plan | None | None |
| Free trial | None listed | None listed |
| Web | ||
| iOS | ||
| Android | ||
| Made by | Service Fusion | ServiceTitan, Inc. |
| Price read from | servicefusion.com | Not confirmed |
| Checked | Oct 18, 2026 | Oct 18, 2026 |
Who each one suits
Service Fusion
- Trade companies with many technicians and office staff, since users are unlimited
- HVAC and plumbing businesses that keep their books in QuickBooks Desktop
- Teams that want a flat monthly price that does not grow with headcount
ServiceTitan
- HVAC, plumbing and electrical companies with office staff and several technicians
- Businesses that sell maintenance memberships and track technician commissions
- Commercial and construction contractors that need accounting system links
Worth knowing
Service Fusion
- Even one technician pays the flat entry price of $208 a month billed annually; there is no per-user plan or free trial.
- On Starter, job photos, inventory, job costing, e-sign documents, the customer portal and recurring invoicing are paid add-ons.
- GPS fleet tracking and ServiceCall.ai are add-ons on every plan, with no price on the pricing page.
- Annual plans are charged as one payment at sign-up; monthly plans have no contract.
ServiceTitan
- No prices are published: the Starter, Essentials and The Works packages are priced per technician after a demo request.
- There is no free trial or self-serve sign-up; buying starts with a sales demo.
- AI agents, contact center, fleet and marketing tools are sold as separate Pro products on top of a package.
Key features
Service Fusion
- Estimates and jobs
- Build estimates with several options for the customer, turn them into jobs, and keep every customer's records and job history in one place.
- Scheduling and dispatch
- Schedule and dispatch technicians from the office, with text alerts to customers; the technician app shows jobs on a phone in the field.
- Invoicing and payments
- Invoice from the office or the field and take payments through Service Fusion Payments, powered by PaySimple; Pro adds progress and recurring billing.
- Job costing and inventory
- Plus tracks the cost of each job and the stock you carry; on Starter both are add-ons.
- QuickBooks sync
- Sync with QuickBooks Online or QuickBooks Desktop on every plan, so jobs, invoices and payments are not entered twice.
- Fleet GPS and AI calls
- GPS fleet tracking reports trips, distance, idle time and driving behavior, and ServiceCall.ai adds an AI phone system; both are add-ons.
ServiceTitan
- Call booking and dispatch
- Office staff book jobs from incoming calls, which are recorded, and a drag-and-drop dispatch board assigns technicians and tracks them en route.
- Pricebook and mobile estimates
- Technicians build estimates on site from a shared pricebook, with automated checklists that prompt them through each stage of a job.
- Memberships and invoicing
- Sell and track customizable maintenance memberships, invoice from the field, take payments and offer customers financing.
- Payroll, commissions and reports
- Payroll management and commission tracking sit beside reports on closing rates, booked jobs and each technician's results; The Works adds configurable payroll.
- Marketing attribution
- Campaign tracking ties ad spend to the calls and revenue it brings in, so you can see which ads pay for themselves.
- Offline field app
- A native iOS and Android app for phones and tablets works offline, so technicians can run jobs, estimates and payments without signal.
Plans
Service Fusion
Starter$208
per month for unlimited users, billed annually ($245 billed monthly)
Estimates with options, scheduling and dispatch, invoicing, payments, QuickBooks sync, project management, reports and text alerts.
Plus$325
per month for unlimited users, billed annually ($382 billed monthly)
Adds job photo uploads, inventory management, job costing and integrated voice and text.
Pro$533
per month for unlimited users, billed annually ($627 billed monthly)
Adds the open API, custom and e-sign documents, a customer web portal, and progress and recurring invoicing.
ServiceTitan
Pricing could not be confirmed. See servicetitan.com.
Ways to pay less
Service Fusion
- Annual discount
Save 15% with annual billing
Yearly billing lowers Starter from $245 to $208 a month, Plus from $382 to $325 and Pro from $627 to $533, charged as one payment at sign-up.
ServiceTitan
No public discounts listed.
