ServiceTitan
Field service platform for residential and commercial trades
ServiceTitan report card
Weak · out of 4.0 · graded Oct 18, 2026
Best for established HVAC and plumbing firms with an office
ServiceTitan is the heavyweight for HVAC, plumbing and electrical firms with office staff, covering call booking, dispatch, memberships, payroll and which ads bring in calls. A three-person crew is probably not who it's for: there's no price, no trial, buying starts with a sales demo, and the technician app rates poorly.
Who ServiceTitan is for
- Great if you run an HVAC or plumbing firm with office staff and several technicians
- Handy when you sell maintenance memberships and pay techs on commission
- Good for companies that keep their books in NetSuite, Sage Intacct or Acumatica
Who ServiceTitan is not for
- Skip it if you want to see a price or try it before you talk to sales
- Not for you if you're a small crew wanting something you can set up yourself this week
- Pricey if you also want AI agents, a contact centre or fleet tracking, which are sold on top of a package
Why ServiceTitan gets a 1.8
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- CValue for moneyNo price is published: Starter, Essentials and The Works are priced per technician after a demo, so there's no figure for a crew of three. With nothing to compare, that's a C by our rule, and AI, contact centre and fleet tools cost extra on top.
- FFree plan and trialNo free plan, no free trial and no self-serve sign-up. Buying starts with a sales demo, so there's no way to try it on your own.
- BFeaturesCall booking with recording, a dispatch board, a shared pricebook, on-site estimates, memberships, invoicing, payroll, commissions and ad tracking that ties spend to revenue, plus an offline field app. The whole job and then some.
- DEase of useThe ServiceTitan Field app averages 3.46 from 5,310 App Store ratings, the lowest in this category, with 1,657 one-star ratings. Getting started also means a demo and a package fitted by sales.
- BPlatforms and integrationsWeb, iPhone and Android, with QuickBooks Online and Desktop, Xero, NetSuite, Sage Intacct, Acumatica, Viewpoint Vista and Sage 50. A strong list, but no desktop app.
What these grades rest on. Graded from this listing, whose facts were read from ServiceTitan's own pages on 18 October 2026, and its App Store rating. Not based on using the product, and shorter than our full reviews. How we review and grade.
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<a href="https://toolgpa.com/tools/servicetitan#review"><img src="https://toolgpa.com/badge/servicetitan.svg" alt="ServiceTitan: 1.8 GPA on ToolGPA" width="196" height="56"></a>Where ServiceTitan stands among field service apps
ServiceTitan's GPA of 1.8 is higher than 0 of the 15 other field service apps we grade, and level with 1.
It stands best on features (B, above 7 of 15) and worst on free plan and trial (F, above 0).
Each grade against the category
Every bar is all 16 field service apps we grade, cut by the letter each got. ServiceTitan’s own letter is outlined.
- CValue for moneyAbove 2 of 15, level with 10
- FFree plan and trialAbove 0 of 15, level with 3
- BFeaturesAbove 7 of 15, level with 8
- DEase of useAbove 0 of 15
- BPlatforms and integrationsAbove 0 of 15, level with 14
Keep ServiceTitan, or make your own?
Keep it
To replace ServiceTitan you would be making phone numbers that change for each visitor so every call is traced to its source. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 14 of the 15 other field service apps grade higher.
What you could make
- Job scheduling, quotes and estimates, invoicing and reports: an app builder makes these well.
What you could not
- Phone numbers that change for each visitor so every call is traced to its source.
- A real app for iOS and Android. Something home-made would be a web page.
- It plugs into other products, QuickBooks Online, QuickBooks Desktop and Xero among them.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. ServiceTitan’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is ServiceTitan?
ServiceTitan is field service management software for residential and commercial trades such as HVAC, plumbing, electrical, roofing and pest control. It covers call booking, dispatch, a pricebook, mobile estimates, invoicing, memberships, payroll and reporting, with a field app for technicians. It is priced per technician in three packages, and prices are quoted only after a demo.
ServiceTitan's current pricing could not be confirmed from its own site. See every plan
Good for
- HVAC, plumbing and electrical companies with office staff and several technicians
- Businesses that sell maintenance memberships and track technician commissions
- Commercial and construction contractors that need accounting system links
Worth knowing
- No prices are published: the Starter, Essentials and The Works packages are priced per technician after a demo request.
- There is no free trial or self-serve sign-up; buying starts with a sales demo.
- AI agents, contact center, fleet and marketing tools are sold as separate Pro products on top of a package.
Key features
- Call booking and dispatch
- Office staff book jobs from incoming calls, which are recorded, and a drag-and-drop dispatch board assigns technicians and tracks them en route.
- Pricebook and mobile estimates
- Technicians build estimates on site from a shared pricebook, with automated checklists that prompt them through each stage of a job.
- Memberships and invoicing
- Sell and track customizable maintenance memberships, invoice from the field, take payments and offer customers financing.
- Payroll, commissions and reports
- Payroll management and commission tracking sit beside reports on closing rates, booked jobs and each technician's results; The Works adds configurable payroll.
- Marketing attribution
- Campaign tracking ties ad spend to the calls and revenue it brings in, so you can see which ads pay for themselves.
- Offline field app
- A native iOS and Android app for phones and tablets works offline, so technicians can run jobs, estimates and payments without signal.
ServiceTitan pricing
We could not confirm ServiceTitan’s current pricing from its own site, so we are not listing plans here. See servicetitan.com for current prices.
How people rate the ServiceTitan app
3.5
out of 5 for the iPhone and iPad app
- 5 stars54%
- 4 stars5%
- 3 stars5%
- 2 stars5%
- 1 star31%
5,310 ratings on the App Store in the United States, read Oct 18, 2026. It rates the app, not everything the product does. See the listing
Works with
- QuickBooks Online
- QuickBooks Desktop
- Xero
- NetSuite
- Sage Intacct
- Acumatica
- Viewpoint Vista
- Sage 50
ServiceTitan alternatives
- ServiceTitan vs Housecall Pro
Free trial · from $59/mo
- ServiceTitan vs Service Fusion
From $208/mo
- ServiceTitan vs Workiz
Free trial
- ServiceTitan vs Jobber
Free trial · from $29/mo
Common questions
Is ServiceTitan free?
No. ServiceTitan is a paid product.
What platforms does ServiceTitan work on?
ServiceTitan is available on Web, iOS and Android.
How is ServiceTitan rated?
ServiceTitan's iPhone and iPad app averages 3.5 out of 5 from 5,310 ratings on the App Store in the United States, as read on Oct 18, 2026. That is the store's rating of the app, not a score from us.
Does ServiceTitan have a Windows app?
No Windows app was listed when its pages were read on Oct 18, 2026. ServiceTitan is listed for Web, iOS and Android.
Does ServiceTitan have a macOS app?
No macOS app was listed when its pages were read on Oct 18, 2026. ServiceTitan is listed for Web, iOS and Android.
Is ServiceTitan open source?
ServiceTitan is not described as open source on its own site, as read on Oct 18, 2026.
What does ServiceTitan integrate with?
ServiceTitan's listing names QuickBooks Online, QuickBooks Desktop, Xero, NetSuite, Sage Intacct, Acumatica, Viewpoint Vista and Sage 50. A listing names up to eight integrations, so it may connect to more.
Who makes ServiceTitan?
ServiceTitan is made by ServiceTitan, Inc.
What are the alternatives to ServiceTitan?
The closest alternatives to ServiceTitan in our directory are Housecall Pro, Service Fusion, FieldPulse, Workiz and Jobber. Each one has a side-by-side comparison with ServiceTitan.
How does ServiceTitan compare with other field service apps?
ServiceTitan's GPA of 1.8 is higher than 0 of the 15 other field service apps we grade, and level with 1. It stands best on features (B, above 7 of 15) and worst on free plan and trial (F, above 0).
Could I make my own version of ServiceTitan?
To replace ServiceTitan you would be making phone numbers that change for each visitor so every call is traced to its source. That is not a weekend's work, with an AI app builder or without one. That makes this kind of software worth paying for, not this one in particular: 14 of the 15 other field service apps grade higher. What you could not make: Phone numbers that change for each visitor so every call is traced to its source. A real app for iOS and Android. Something home-made would be a web page. It plugs into other products, QuickBooks Online, QuickBooks Desktop and Xero among them. The depth: we grade its features B, which means it covers the whole job. This is a judgement from its listing. We have not built one.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Oct 18, 2026. What people say is linked where it appears.