ServiceTitan

Contents

1. 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
2. 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
3. 03What it doesIts main features, where it runs, what it works with and who makes it
4. 04Where it standsIts grades against its category, and whether to keep it or make your own
5. 05The alternativesThe tools it is most often weighed against, side by side
6. 06Quick answersThe questions people ask about it, each answered in a line or two
7. 07About ToolGPAWho made this guide, what else is on the site, and how to cite it

ToolGPA put this guide together from ServiceTitan’s own pages, its app-store listings and our grades. Every fact in it is on ServiceTitan’s page too, where it is kept up to date. Checked Oct 18, 2026.

1. 1

   Best for established HVAC and plumbing firms with an office

   ServiceTitan is the heavyweight for HVAC, plumbing and electrical firms with office staff, covering call booking, dispatch, memberships, payroll and which ads bring in calls.

2. 2

   It runs on 3 platforms

   Web, iOS and Android.

3. 3

   Call booking and dispatch

   Office staff book jobs from incoming calls, which are recorded, and a drag-and-drop dispatch board assigns technicians and tracks them en route.

4. 4

   Pricebook and mobile estimates

   Technicians build estimates on site from a shared pricebook, with automated checklists that prompt them through each stage of a job.

5. 5

   Memberships and invoicing

   Sell and track customizable maintenance memberships, invoice from the field, take payments and offer customers financing.

6. 6

   A 1.8 GPA, above 0 of 15

   That is against the other field service apps we grade, on value, the free plan, features, ease of use and platforms.

7. 7

   Keep it

   To replace ServiceTitan you would be making phone numbers that change for each visitor so every call is traced to its source. That is not a weekend's work, with an AI app builder or without one.

Call booking and dispatch

Office staff book jobs from incoming calls, which are recorded, and a drag-and-drop dispatch board assigns technicians and tracks them en route.

Pricebook and mobile estimates

Technicians build estimates on site from a shared pricebook, with automated checklists that prompt them through each stage of a job.

Memberships and invoicing

Sell and track customizable maintenance memberships, invoice from the field, take payments and offer customers financing.

Payroll, commissions and reports

Payroll management and commission tracking sit beside reports on closing rates, booked jobs and each technician's results; The Works adds configurable payroll.

Marketing attribution

Campaign tracking ties ad spend to the calls and revenue it brings in, so you can see which ads pay for themselves.

Offline field app

A native iOS and Android app for phones and tablets works offline, so technicians can run jobs, estimates and payments without signal.

ServiceTitan is made by ServiceTitan, Inc.

ServiceTitan's GPA of 1.8 is higher than 0 of the 15 other field service apps we grade, and level with 1.

It stands best on features (B, above 7 of 15) and worst on free plan and trial (F, above 0).

Part 05 · Alternatives

The alternatives

The tools it is most often weighed against, side by side

Housecall Pro, Service Fusion, FieldPulse, Workiz and Jobber

The 5 tools ServiceTitan is most often weighed against, with where each one differs from it.

• 

  2.6GPA

  Housecall Pro

  Free trial · from $59/mo

  Scheduling, quotes and payments for home service businesses.

  • ServiceTitan also covers reports and call tracking.
  • Housecall Pro also covers appointment booking and review collection.

  ServiceTitan and Housecall Pro compared in full
• 

  1.8GPA

  Service Fusion

  From $208/mo

  Field service software with flat pricing and unlimited users.

  • ServiceTitan also covers reports and call tracking.
  • Service Fusion also covers business phone line and inventory.

  ServiceTitan and Service Fusion compared in full
• 

  2.0GPA

  FieldPulse

  Paid

  Field service software for trades, priced by seat on a quote.

  • ServiceTitan also covers reports and call tracking.
  • FieldPulse also covers inventory and appointment booking.

  ServiceTitan and FieldPulse compared in full
• 

  2.6GPA

  Workiz

  Free trial

  Field service software with a built-in phone system and AI answering.

  • ServiceTitan also covers reports.
  • Workiz also covers business phone line and business texting.

  ServiceTitan and Workiz compared in full
• 

  2.8GPA

  Jobber

  Free trial · from $29/mo

  Quotes, scheduling and payments for home service businesses.

  • ServiceTitan also covers reports and call tracking.
  • Jobber also covers time tracking, business texting and appointment booking.

  ServiceTitan and Jobber compared in full

The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.

ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.

ToolGPA is free to read. It may earn a commission from affiliate links and it works with sponsors, but anything paid for is labelled and no one can pay for a grade. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.

• 2,068

  tools graded

• 57

  categories

• 426

  price changes on record

• 579

  apps priced in 12 countries