Birdeye vs ReviewTrackers (2026): which should you pick?
As of Oct 23, 2026, ReviewTrackers grades higher than Birdeye: 2.2 against 2.0 out of 4.0.
Checked Oct 18, 2026 and Oct 23, 2026 · graded Oct 18, 2026 and Oct 23, 2026 by ToolGPA
Birdeye grades higher on features. ReviewTrackers grades higher on the free plan. They get the same grade on value for money, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
Birdeye
Review management and AI agents for multi-location local businesses
Paid
ReviewTrackers
Review monitoring and reputation management priced per location
Free trial · from $89/mo
Which one is for you
Pick Birdeye if
- Fits if you run a franchise or a brand with dozens of locations
- Works for dental, healthcare, car and home service businesses that want reviews and listings on one contract
Look elsewhere if
- Skip it if you want to see a price before talking to sales, as none is published
- Not for you if you run a single shop and want to try it free first, as there's no free plan or trial
- Not for you if you sell online and need reviews of each product on your store
- Watch out: pricing is set by the products deployed at each location, under one contract, rather than by seats
- Tight if you want a quick start, as there's a sales quote and a lot of platform to set up across locations
Pick ReviewTrackers if
- Fits if you run many locations and want every review site's reviews in one feed
- Works for healthcare, restaurant and senior living groups that need their industry's review sites covered
Look elsewhere if
- Pricey if you have fewer than 10 locations, at $89 each a month, paid annually
- Skip it if listings and rank tracking are what you need, as both are add-ons with no published price
- Tight if you want experience analysis or competitor insights, which need the Essential plan, priced after a demo
- Watch out: white label, managed services, employer reviews and app store reviews are all extra packages
- Watch out: the trial's length isn't stated, and Starter's review widget is the carousel only
How we grade them
| 2.0GPABirdeyeFair | 2.2GPAReviewTrackersFair | |
|---|---|---|
| Value for money | CNo price is published: the pricing page asks for your number of locations and contact details before you get a quote, and Birdeye prices by the products deployed at each location, not by seats. With nothing to compare, it sits at C, the grade for no stated price. | CStarter is $89 a location a month, paid annually, for 1 to 9 locations, between this category's dearer quarter ($59) and its dearest tenth ($99). The rate falls to $40 at 10 locations, but listings and rank tracking are add-ons with no published price. |
| Free plan and trial | FNo free plan and no trial on record. You ask for a quote and sign a contract, so there's no way to look around for free first. | CNo free plan. There's a free trial through the sign-up form, but the page doesn't say how long it lasts or whether it takes a card. |
| Features | BIt covers the whole job: AI review requests on the channel most likely to get a reply, AI replies within industry rules, every site's reviews in one inbox with a score per location, competitor benchmarks, and positive reviews turned into branded posts. | CReviews from 100+ sources in one dashboard, keyword alerts, review requests, AI-drafted replies and a review widget. The gaps are in the listing: listings management and local rank tracking are paid add-ons, and experience analysis and competitor insights aren't on Starter. |
| Ease of use | C4.32 from 508 App Store ratings, which is middling. There's a lot of platform to set up across locations, and you start with a sales quote rather than a sign-up. | CNo rating on record. Plans are bought after a demo, and you add your locations and set up alerts and review requests before the dashboards tell you much. |
| Platforms and integrations | BWeb, iPhone and Android, with Salesforce, HubSpot, ServiceTitan, Housecall Pro, Jobber, QuickBooks Online, Square and Dentrix. No desktop app is listed, which keeps it off an A. | BWeb, plus iPhone and Android apps, with no desktop app. It connects to Google Business Profile, Apple Business Connect, Hootsuite, Trustpilot, Healthgrades and OpenTable, and has an API. |
| Best for | reviews for brands with many locations | watching reviews across many locations |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Birdeye and ReviewTrackers. How we grade
Where they differ
- Birdeye also covers AI agents, surveys, reports and chatbots.
- ReviewTrackers also covers rank tracking, dashboards and local listings.
In commonWebiOSAndroidReview collection
At a glance
| Birdeye | ReviewTrackers | |
|---|---|---|
| Pricing | Paid | Free trial |
| Starts at | Not published | $89 per location / month, billed annually |
| Free plan | None | None |
| Free trial | None listed | Free trial through the sign-up form; its length is not stated |
| Web | ||
| iOS | ||
| Android | ||
| Made by | Birdeye Inc | ReviewTrackers |
| Price read from | Not confirmed | reviewtrackers.com |
| Checked | Oct 18, 2026 | Oct 23, 2026 |
Worth knowing
Birdeye
- No prices are published: the pricing page asks for the number of locations and contact details before giving a quote.
- Birdeye says it prices by the products deployed at each location under one contract, not by seats.
- It is aimed at multi-location businesses; the pricing form starts at 1 to 3 locations and runs past 1,000.
ReviewTrackers
- Plans are bought after a demo; only the per-location starting rate is published, and the page says it is paid annually.
- Listings management, local search rank, white label and managed services are add-ons with no published price.
- Employer review and app store review monitoring are separate add-on packages.
- Experience analysis and competitor insights are not in the Starter plan.
Key features
Birdeye
- Review requests at the right moment
- An AI agent asks each customer for a review on the channel most likely to get a reply and prompts for detail in the review.
- AI review replies
- Writes responses in the brand's voice within industry rules, and either posts them on its own or holds them for approval.
- All review sites in one place
- Gathers ratings and reviews from every site for every location into one inbox, with a reputation score per location over time.
- Reviews turned into posts
- Picks strong reviews and designs branded graphics to post on social media and the business's website, by location.
- Competitor benchmarks
- Compares each location's ratings and visibility against named competitors, location by location.
- Wider platform
- The same contract can add listings, social posting, a chatbot, surveys, ticketing, appointments and reminders by voice, email and text.
ReviewTrackers
- Review monitoring
- Collects reviews from more than 100 sources into one dashboard, with keyword alerts and analytics across locations.
- Review requests and replies
- Ask customers for reviews and feedback, and answer reviews from the platform with AI-drafted responses.
- Experience analysis and competitor insights
- On the Essential plan, sorts what reviewers talk about and compares each location's ratings with local rivals.
- Listings management
- An add-on that keeps business details consistent across a chosen set of directories and flags listings that are out of sync.
- Local search rank
- An add-on that shows where each location ranks in local results for chosen search terms against nearby competitors.
- Review widgets
- Display reviews on your own website; Starter gets the carousel widget only.
Plans
Birdeye
Pricing could not be confirmed. See birdeye.com.
ReviewTrackers
Data OnlyCustom
Review data from 100+ sources delivered to your own platform for analysis. Priced by quote after a demo.
Starter$89
per location / month, billed annually, for 1 to 9 locations
Unlimited users, alerts, dashboards, review requests and replies. The page's starting rate falls to $40 at 10 locations and $15 at 200 to 499.
EssentialCustom
Everything in Starter plus experience analysis, competitor insights and the full review widget. Priced after a demo.
Common questions
Which is cheaper, Birdeye or ReviewTrackers?
As of Oct 23, 2026, Birdeye has no price we could confirm, and ReviewTrackers starts at $89 per location / month, billed annually.
Which has a free plan, Birdeye or ReviewTrackers?
As of Oct 23, 2026, neither Birdeye nor ReviewTrackers has a free plan. ReviewTrackers has a free trial.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.