Birdeye
Review management and AI agents for multi-location local businesses
Birdeye report card
Fair · out of 4.0 · graded Oct 18, 2026
Best for reviews for brands with many locations
Birdeye is reviews at chain scale: AI agents ask each customer for a review, reply in your brand's voice and turn good reviews into social posts, with every location in one inbox. Listings, chat, surveys and appointments can go on the same contract. What sends people elsewhere: no price anywhere, just a form asking how many locations you have.
Who Birdeye is for
- Great if you run a franchise or a brand with dozens of locations
- Good for dental, healthcare, car and home service businesses
- Handy when you want reviews, listings and social posts under one contract
Who Birdeye is not for
- Skip it if you want to see a price before talking to sales
- Not for you if you run a single shop and want to try it free first
- Not for you if you sell online and need reviews of each product on your store
Why Birdeye gets a 2.0
Five grades, each with its reason. The GPA is their average: an A is 4 points, an F is none.
- CValue for moneyNo price is published: the pricing page asks for your number of locations and contact details before you get a quote, and Birdeye prices by the products deployed at each location, not by seats. With nothing to compare, it sits at C, the grade for no stated price.
- FFree plan and trialNo free plan and no trial on record. You ask for a quote and sign a contract, so there's no way to look around for free first.
- BFeaturesThe whole job and more: AI review requests on the channel most likely to get a reply, AI replies within industry rules, every site's reviews in one inbox with a score per location, competitor benchmarks, and good reviews turned into branded posts.
- CEase of use4.32 from 508 App Store ratings, which is middling. There's a lot of platform to set up across locations, and you start with a sales quote rather than a sign-up.
- BPlatforms and integrationsWeb, iPhone and Android, with Salesforce, HubSpot, ServiceTitan, Housecall Pro, Jobber, QuickBooks Online, Square and Dentrix. No desktop app is listed, which keeps it off an A.
What these grades rest on. Graded from this listing, whose facts were read from Birdeye's own pages on 18 October 2026, and its App Store rating. Not based on using the product, and shorter than our full reviews. How we review and grade.
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<a href="https://toolgpa.com/tools/birdeye#review"><img src="https://toolgpa.com/badge/birdeye.svg" alt="Birdeye: 2.0 GPA on ToolGPA" width="196" height="56"></a>Where Birdeye stands among customer review tools
Birdeye's GPA of 2.0 is higher than 2 of the 14 other customer review tools we grade, and level with 2.
It stands best on features (B, above 7 of 14) and worst on free plan and trial (F, above 0).
Each grade against the category
Every bar is all 15 customer review tools we grade, cut by the letter each got. Birdeye’s own letter is outlined.
- CValue for moneyAbove 5 of 14, level with 5
- FFree plan and trialAbove 0 of 14, level with 3
- BFeaturesAbove 7 of 14, level with 7
- CEase of useAbove 0 of 14, level with 13
- BPlatforms and integrationsAbove 0 of 14, level with 14
Keep Birdeye, or make your own?
Keep it
To replace Birdeye you would be making an AI agent, with the models and the safeguards behind it. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 10 of the 14 other customer review tools grade higher.
What you could make
- Review collection, surveys and reports: an app builder makes these well.
What you could not
- An AI agent, with the models and the safeguards behind it.
- A chatbot builder hooked into the messaging apps.
- A real app for iOS and Android. Something home-made would be a web page.
- It plugs into other products, Salesforce, HubSpot and ServiceTitan among them.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. Birdeye’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
What is Birdeye?
Birdeye manages reviews for local businesses on Google and other review sites, mostly for brands with many locations in fields such as healthcare, dental, automotive and home services. Its AI agents ask customers for reviews, reply in the brand's voice and turn good reviews into social posts, and the same platform sells listings, social posting, surveys, ticketing and appointment tools. Prices are quoted by sales by number of locations.
Birdeye's current pricing could not be confirmed from its own site. See every plan
Good for
- Brands and franchises with many locations to manage
- Healthcare, dental, automotive and home service businesses
- Teams that want reviews, listings and social posting under one contract
Worth knowing
- No prices are published: the pricing page asks for the number of locations and contact details before giving a quote.
- Birdeye says it prices by the products deployed at each location under one contract, not by seats.
- It is aimed at multi-location businesses; the pricing form starts at 1 to 3 locations and runs past 1,000.
Key features
- Review requests at the right moment
- An AI agent asks each customer for a review on the channel most likely to get a reply and prompts for detail in the review.
- AI review replies
- Writes responses in the brand's voice within industry rules, and either posts them on its own or holds them for approval.
- All review sites in one place
- Gathers ratings and reviews from every site for every location into one inbox, with a reputation score per location over time.
- Reviews turned into posts
- Picks strong reviews and designs branded graphics to post on social media and the business's website, by location.
- Competitor benchmarks
- Compares each location's ratings and visibility against named competitors, location by location.
- Wider platform
- The same contract can add listings, social posting, a chatbot, surveys, ticketing, appointments and reminders by voice, email and text.
Birdeye pricing
We could not confirm Birdeye’s current pricing from its own site, so we are not listing plans here. See birdeye.com for current prices.
How people rate the Birdeye app
4.3
out of 5 for the iPhone and iPad app
- 5 stars80%
- 4 stars2%
- 3 stars2%
- 2 stars3%
- 1 star14%
508 ratings on the App Store in the United States, read Oct 18, 2026. It rates the app, not everything the product does. See the listing
Works with
- Salesforce
- HubSpot
- ServiceTitan
- Housecall Pro
- Jobber
- QuickBooks Online
- Square
- Dentrix
Birdeye alternatives
- Birdeye vs Podium
From $399/mo
- Birdeye vs NiceJob
Free trial · from $75/mo
- Birdeye vs GatherUp
Free trial · from $99/mo
- Birdeye vs Grade.us
Free trial · from $99/mo
- Birdeye vs Broadly
From $79/mo
Common questions
Is Birdeye free?
No. Birdeye is a paid product.
What platforms does Birdeye work on?
Birdeye is available on Web, iOS and Android.
How is Birdeye rated?
Birdeye's iPhone and iPad app averages 4.3 out of 5 from 508 ratings on the App Store in the United States, as read on Oct 18, 2026. That is the store's rating of the app, not a score from us.
Does Birdeye have a Windows app?
No Windows app was listed when its pages were read on Oct 18, 2026. Birdeye is listed for Web, iOS and Android.
Does Birdeye have a macOS app?
No macOS app was listed when its pages were read on Oct 18, 2026. Birdeye is listed for Web, iOS and Android.
Is Birdeye open source?
Birdeye is not described as open source on its own site, as read on Oct 18, 2026.
What does Birdeye integrate with?
Birdeye's listing names Salesforce, HubSpot, ServiceTitan, Housecall Pro, Jobber, QuickBooks Online, Square and Dentrix. A listing names up to eight integrations, so it may connect to more.
Who makes Birdeye?
Birdeye is made by Birdeye Inc.
What are the alternatives to Birdeye?
The closest alternatives to Birdeye in our directory are Podium, NiceJob, GatherUp, Grade.us and Broadly. Each one has a side-by-side comparison with Birdeye.
How does Birdeye compare with other customer review tools?
Birdeye's GPA of 2.0 is higher than 2 of the 14 other customer review tools we grade, and level with 2. It stands best on features (B, above 7 of 14) and worst on free plan and trial (F, above 0).
Could I make my own version of Birdeye?
To replace Birdeye you would be making an AI agent, with the models and the safeguards behind it. That is not a weekend's work, with an AI app builder or without one. That makes this kind of software worth paying for, not this one in particular: 10 of the 14 other customer review tools grade higher. What you could not make: An AI agent, with the models and the safeguards behind it. A chatbot builder hooked into the messaging apps. A real app for iOS and Android. Something home-made would be a web page. It plugs into other products, Salesforce, HubSpot and ServiceTitan among them. This is a judgement from its listing. We have not built one.
Sources for this page
The prices, plans, platforms and features above were read from these pages on Oct 18, 2026. What people say is linked where it appears.