The Birdeye Insider’s Guide
Everything we know about Birdeye in one document: what it costs, its grades, getting a refund, getting help and what else to look at. Read it here, or keep a copy.
Birdeye
The Insider’s Guide
Review management and AI agents for multi-location local businesses
Every plan, grade, refund rule and rival among customer review tools, read from Birdeye’s own pages.
Made by Birdeye Inc · checked Oct 18, 2026 · toolgpa.com
Contents
- 01WelcomeWhat it is, who it suits, its grades and the ten things to know first
- 02What it costsEvery plan, the free plan, ways to pay less and how prices have moved
- 03What it doesIts main features, where it runs, what it works with and who makes it
- 04Where it standsIts grades against its category, and whether to keep it or make your own
- 05The alternativesThe tools it is most often weighed against, side by side
- 06Quick answersThe questions people ask about it, each answered in a line or two
- 07About ToolGPAWho made this guide, what else is on the site, and how to cite it
ToolGPA put this guide together from Birdeye’s own pages, its app-store listings and our grades. Every fact in it is on Birdeye’s page too, where it is kept up to date. Checked Oct 18, 2026.
Part 01 · Overview
Welcome
What it is, who it suits, its grades and the ten things to know first
2.0
GPA, above 2 of the 14 other customer review tools we grade
Birdeye manages reviews for local businesses on Google and other review sites, mostly for brands with many locations in fields such as healthcare, dental, automotive and home services. Its AI agents ask customers for reviews, reply in the brand's voice and turn good reviews into social posts, and the same platform sells listings, social posting, surveys, ticketing and appointment tools. Prices are quoted by sales by number of locations.
To get you started, here are 7 things to know about Birdeye, taken from its own pages and our grades.
What sends people elsewhere: no price anywhere, just a form asking how many locations you have.
- 1
Best for reviews for brands with many locations
Listings, chat, surveys and appointments can go on the same contract.
- 2
It runs on 3 platforms
Web, iOS and Android.
- 3
Review requests at the right moment
An AI agent asks each customer for a review on the channel most likely to get a reply and prompts for detail in the review.
- 4
AI review replies
Writes responses in the brand's voice within industry rules, and either posts them on its own or holds them for approval.
- 5
All review sites in one place
Gathers ratings and reviews from every site for every location into one inbox, with a reputation score per location over time.
- 6
A 2.0 GPA, above 2 of 14
That is against the other customer review tools we grade, on value, the free plan, features, ease of use and platforms.
- 7
Keep it
To replace Birdeye you would be making an AI agent, with the models and the safeguards behind it. That is not a weekend's work, with an AI app builder or without one.
Birdeye at a glance
- Pricing
- Paid
- Free plan
- No
- Free trial
- None stated
- Runs on
- Web, iOS, Android
- Made by
- Birdeye Inc
- Category
- Customer Review Tools
- Our grade
- 2.0 GPA, fair
- Store rating
- 4.3 on the App Store, 508 ratings
The report card
Best for reviews for brands with many locations
Birdeye is reviews at chain scale: AI agents ask each customer for a review, reply in your brand's voice and turn good reviews into social posts, with every location in one inbox. Listings, chat, surveys and appointments can go on the same contract. What sends people elsewhere: no price anywhere, just a form asking how many locations you have.
| Subject | Grade | Comment |
|---|---|---|
| Value for money | C | No price is published: the pricing page asks for your number of locations and contact details before you get a quote, and Birdeye prices by the products deployed at each location, not by seats. With nothing to compare, it sits at C, the grade for no stated price. |
| Free plan and trial | F | No free plan and no trial on record. You ask for a quote and sign a contract, so there's no way to look around for free first. |
| Features | B | The whole job and more: AI review requests on the channel most likely to get a reply, AI replies within industry rules, every site's reviews in one inbox with a score per location, competitor benchmarks, and good reviews turned into branded posts. |
| Ease of use | C | 4.32 from 508 App Store ratings, which is middling. There's a lot of platform to set up across locations, and you start with a sales quote rather than a sign-up. |
| Platforms and integrations | B | Web, iPhone and Android, with Salesforce, HubSpot, ServiceTitan, Housecall Pro, Jobber, QuickBooks Online, Square and Dentrix. No desktop app is listed, which keeps it off an A. |
An A is worth 4 points, a B 3, a C 2, a D 1 and an F nothing. The GPA is the average of the five.
Who Birdeye is for
- Great if you run a franchise or a brand with dozens of locations
- Good for dental, healthcare, car and home service businesses
- Handy when you want reviews, listings and social posts under one contract
Who it is not for
- Skip it if you want to see a price before talking to sales
- Not for you if you run a single shop and want to try it free first
- Not for you if you sell online and need reviews of each product on your store
Good to know
Good for
- Brands and franchises with many locations to manage
- Healthcare, dental, automotive and home service businesses
- Teams that want reviews, listings and social posting under one contract
Worth knowing
- No prices are published: the pricing page asks for the number of locations and contact details before giving a quote.
- Birdeye says it prices by the products deployed at each location under one contract, not by seats.
- It is aimed at multi-location businesses; the pricing form starts at 1 to 3 locations and runs past 1,000.
Part 02 · Pricing
What it costs
Every plan, the free plan, ways to pay less and how prices have moved
Birdeye's current pricing could not be confirmed from its own site.
With nothing to compare, it sits at C, the grade for no stated price.
We could not confirm Birdeye’s current prices from its own site, so this guide lists no plans. birdeye.com has them.
Part 03 · Features
What it does
Its main features, where it runs, what it works with and who makes it
3
Places it runs: Web, iOS and Android
Review management and AI agents for multi-location local businesses. Here is what it does, as its own site describes it, and what it covers: AI agents, surveys, reports, chatbots, review collection.
Web, iPhone and Android, with Salesforce, HubSpot, ServiceTitan, Housecall Pro, Jobber, QuickBooks Online, Square and Dentrix.
- Review requests at the right moment
- An AI agent asks each customer for a review on the channel most likely to get a reply and prompts for detail in the review.
- AI review replies
- Writes responses in the brand's voice within industry rules, and either posts them on its own or holds them for approval.
- All review sites in one place
- Gathers ratings and reviews from every site for every location into one inbox, with a reputation score per location over time.
- Reviews turned into posts
- Picks strong reviews and designs branded graphics to post on social media and the business's website, by location.
- Competitor benchmarks
- Compares each location's ratings and visibility against named competitors, location by location.
- Wider platform
- The same contract can add listings, social posting, a chatbot, surveys, ticketing, appointments and reminders by voice, email and text.
Where it runs
- Web
- iOS
- Android
What it works with
- Salesforce
- HubSpot
- ServiceTitan
- Housecall Pro
- Jobber
- QuickBooks Online
- Square
- Dentrix
Birdeye is made by Birdeye Inc.
Part 04 · Standing
Where it stands
Its grades against its category, and whether to keep it or make your own
2/14
Other customer review tools it is graded above
Birdeye's GPA of 2.0 is higher than 2 of the 14 other customer review tools we grade, and level with 2.
It stands best on features (B, above 7 of 14) and worst on free plan and trial (F, above 0).
Each grade against the category
Every bar is all 15 customer review tools we grade, cut by the letter each got. Birdeye’s own letter is outlined.
- CValue for moneyAbove 5 of 14
- FFree plan and trialAbove 0 of 14
- BFeaturesAbove 7 of 14
- CEase of useAbove 0 of 14
- BPlatforms and integrationsAbove 0 of 14
Keep it, or make your own?
Whether this is something you could build for yourself with an AI app builder, and what you would give up.
Keep it
To replace Birdeye you would be making an AI agent, with the models and the safeguards behind it. That is not a weekend's work, with an AI app builder or without one.
That makes this kind of software worth paying for, not this one in particular: 10 of the 14 other customer review tools grade higher.
What you could make
- Review collection, surveys and reports: an app builder makes these well.
What you could not
- An AI agent, with the models and the safeguards behind it.
- A chatbot builder hooked into the messaging apps.
- A real app for iOS and Android. Something home-made would be a web page.
- It plugs into other products, Salesforce, HubSpot and ServiceTitan among them.
- The depth: we grade its features B, which means it covers the whole job.
What this rests on. Birdeye’s listing: what it does, where it runs, what it plugs into and what it costs. It is a judgement about the kind of software this is. We have not built a replacement for it, and making your own means looking after it too. How we decide, and every tool’s verdict.
Part 05 · Alternatives
The alternatives
The tools it is most often weighed against, side by side
Podium, NiceJob, GatherUp, Grade.us and Broadly
The 5 tools Birdeye is most often weighed against, with where each one differs from it.
- 2.0GPA
Podium
From $399/mo
Google review requests by text, plus a lead inbox for local businesses.
- Only Podium lists a browser extension.
- Birdeye also covers surveys, reports and chatbots.
- Podium also covers live chat, business phone line, business texting and sMS marketing.
- 2.6GPA
NiceJob
Free trial · from $75/mo
Review requests and referrals for local service businesses.
- Only Birdeye lists iOS and Android apps.
- Birdeye also covers AI agents, reports and chatbots.
- NiceJob also covers email campaigns.
- 2.4GPA
GatherUp
Free trial · from $99/mo
Review requests, NPS surveys and review monitoring per location.
- Only Birdeye lists iOS and Android apps.
- Birdeye also covers AI agents and chatbots.
- 2.4GPA
Grade.us
Free trial · from $99/mo
White-label review management for agencies and local businesses.
- Only Birdeye lists iOS and Android apps.
- Birdeye also covers AI agents, surveys and chatbots.
- 1.6GPA
Broadly
From $79/mo
Google reviews, AI receptionist and listings for local service firms.
- Birdeye also covers surveys and reports.
- Broadly also covers business texting and sMS marketing.
Part 06 · Questions
Quick answers
The questions people ask about it, each answered in a line or two
11
Questions, each answered in a line or two
The short version of everything above, for when you only need the answer. Each one is told in full in its part of the guide.
Is Birdeye free?
No. Birdeye is a paid product.
What platforms does Birdeye work on?
Birdeye is available on Web, iOS and Android.
How is Birdeye rated?
Birdeye's iPhone and iPad app averages 4.3 out of 5 from 508 ratings on the App Store in the United States, as read on Oct 18, 2026.
Does Birdeye have a Windows app?
No Windows app was listed when its pages were read on Oct 18, 2026. Birdeye is listed for Web, iOS and Android.
Does Birdeye have a macOS app?
No macOS app was listed when its pages were read on Oct 18, 2026. Birdeye is listed for Web, iOS and Android.
Is Birdeye open source?
Birdeye is not described as open source on its own site, as read on Oct 18, 2026.
What does Birdeye integrate with?
Birdeye's listing names Salesforce, HubSpot, ServiceTitan, Housecall Pro, Jobber, QuickBooks Online, Square and Dentrix.
Who makes Birdeye?
Birdeye is made by Birdeye Inc.
What are the alternatives to Birdeye?
The closest alternatives to Birdeye in our directory are Podium, NiceJob, GatherUp, Grade.us and Broadly.
How does Birdeye compare with other customer review tools?
Birdeye's GPA of 2.0 is higher than 2 of the 14 other customer review tools we grade, and level with 2.
Could I make my own version of Birdeye?
To replace Birdeye you would be making an AI agent, with the models and the safeguards behind it.
Where this guide comes from
The prices, plans, platforms and features were read from Birdeye’s own pages on Oct 18, 2026, and the grades were given on Oct 18, 2026. Graded from this listing, whose facts were read from Birdeye's own pages on 18 October 2026, and its App Store rating. Not based on using the product, and shorter than our full reviews.
Every tool we list gets five grades, A to F, each with its reason, and a GPA that averages them. How each is decided is at toolgpa.com/grades. This guide is ToolGPA’s own work; it is not made, paid for or approved by Birdeye Inc. Prices change, so check birdeye.com before you buy.
Part 07 · About
About ToolGPA
Who made this guide, what else is on the site, and how to cite it
2,281
Tools graded, in 73 categories
ToolGPA grades software the way a school report grades a pupil: five subjects, a letter for each with the reason written beside it, and a GPA that averages them. Prices, plans and platforms are read from each maker’s own pages and dated, so you always know how fresh a figure is.
ToolGPA is free to read. It may earn a commission from affiliate links and it works with sponsors, but anything paid for is labelled and no one can pay for a grade. Every tool on the site has a guide like this one, free to download and pass on. It all lives at toolgpa.com.
2,281
tools graded
73
categories
426
price changes on record
579
apps priced in 12 countries
What else is on toolgpa.com
- Birdeye, kept up to dateEverything in this guide, with prices and grades as they are todaytoolgpa.com/tools/birdeye
- How grades are givenThe rules behind every letter and every GPAtoolgpa.com/grades
- Value chartsWhat each tool costs against what it scores, for every categorytoolgpa.com/charts
- CompareAny two tools side by side, plan by plantoolgpa.com/compare
- Price changesEvery price rise and cut on record, each with its sourcetoolgpa.com/price-changes
- Prices by countryWhat apps cost on the App Store in 12 countriestoolgpa.com/prices-by-country
- Pay lessEvery public discount: yearly billing, students, nonprofitstoolgpa.com/save
- Keep or makeWhich tools are worth paying for, and which you could build yourselftoolgpa.com/keep-or-make
Scan for the live page
Prices and grades as they are today
Quoting this guide?
Please name ToolGPA and link to the live page, so readers can check the figures for themselves:
ToolGPA, "Birdeye: The Insider's Guide", checked Oct 18, 2026. https://toolgpa.com/tools/birdeye
Know someone choosing between customer review tools?
Send them this guide: toolgpa.com/tools/birdeye/guide
ToolGPA elsewhere: youtube.com/@toolgpa
See our other guides
The best-graded customer review tools after Birdeye, each with an Insider's Guide of its own.
- Customer Review Tools Insider's GuideEvery one of the 15 customer review tools we grade, compared
- Judge.me Insider's GuideProduct reviews for Shopify stores with a free plan and one paid tier3.0 GPA
- Junip Insider's GuideProduct reviews for Shopify brands at flat prices with no order caps2.8 GPA
- NiceJob Insider's GuideReview requests and referrals for local service businesses2.6 GPA
Choosing software? Every tool graded, every price dated.
Compare tools at toolgpa.com ›Everything in this guide is ToolGPA’s own summary of what Birdeye’s pages, its app-store listings and public reviews said on the dates shown. Grades are our judgement under the rules at toolgpa.com/grades. ToolGPA uses affiliate links and may earn a commission from them, and it works with sponsors; anything paid for is labelled, and no one can pay for a grade. Birdeye is a trademark of its owner, and this guide is not made, paid for or approved by Birdeye Inc. Prices and plans change: check birdeye.com before you buy.