BuildOps vs ServiceTitan (2026): which should you pick?

Pick BuildOps if

• Fits if you run a commercial HVAC, electrical, plumbing or fire company with projects and service calls
• Works for firms that already keep their books in NetSuite, Sage or Viewpoint

Look elsewhere if

• Not for you if you serve homes, because the pricing page says it is built for commercial contractors
• Skip it if you want a price or a trial first, as both are replaced by a custom proposal
• Tight if you can't spare 8 to 12 weeks for data mapping and training
• Watch out: add-on modules and the OpsAI agents are priced on top, and the mobile app's platforms are not stated

Pick ServiceTitan if

• Fits if you run an HVAC or plumbing firm with office staff, several technicians and maintenance memberships
• Works for companies that keep their books in NetSuite, Sage Intacct or Acumatica

Look elsewhere if

• Skip it if you want to see a price or try it before you talk to sales
• Not for you if you're a small crew wanting something you can set up yourself this week
• Pricey if you also want AI agents, a contact center or fleet tracking, which are sold on top of a package
• Watch out: the technician app averages 3.46 from 5,310 App Store ratings, with 1,657 one-star ratings
• Watch out: every package is priced per technician, so the bill grows with each tech you add

BuildOps

• No prices are published: pricing is a custom proposal built around crew size, trades and modules.
• The site says most businesses are up and running within 8 to 12 weeks, with data mapping and training in that period.
• Built for commercial contractors rather than residential service companies, per the pricing page.
• The site lists a mobile app, but the pages read do not say which platforms it runs on.

ServiceTitan

• No prices are published: the Starter, Essentials and The Works packages are priced per technician after a demo request.
• There is no free trial or self-serve sign-up; buying starts with a sales demo.
• AI agents, contact center, fleet and marketing tools are sold as separate Pro products on top of a package.

BuildOps

Service management

Dispatch by skill, certification and distance, preventive maintenance scheduling, asset history and work order closeout.

Project management

A separate suite for running jobs from bid to closeout alongside service work.

Purchasing and inventory

Tracks parts used and creates purchase orders from the job, tying material cost to the work.

OpsAI agents

Revenue, Service, Billing and Collections agents hand work along from quote to cash; Dispatch and AP agents are marked coming soon.

ERP and accounting sync

Two-way sync with QuickBooks, Sage, NetSuite, Viewpoint Spectrum and Viewpoint Vista.

Add-on modules

The site lists Fleet+, Payments+ and CRM+ as add-on modules.

ServiceTitan

Call booking and dispatch

Office staff book jobs from incoming calls, which are recorded, and a drag-and-drop dispatch board assigns technicians and tracks them en route.

Pricebook and mobile estimates

Technicians build estimates on site from a shared pricebook, with automated checklists that prompt them through each stage of a job.

Memberships and invoicing

Sell and track customizable maintenance memberships, invoice from the field, take payments and offer customers financing.

Payroll, commissions and reports

Payroll management and commission tracking sit beside reports on closing rates, booked jobs and each technician's results; The Works adds configurable payroll.

Marketing attribution

Campaign tracking ties ad spend to the calls and revenue it brings in, so you can see which ads pay for themselves.

Offline field app

A native iOS and Android app for phones and tablets works offline, so technicians can run jobs, estimates and payments without signal.

BuildOps

Pricing could not be confirmed. See buildops.com.

ServiceTitan

Pricing could not be confirmed. See servicetitan.com.